Aiden By Best Western @ Darling Harbour

Recent Reviews: 91

• User:Nicole T

  Trip type: Couples

  Aiden By Best Western Darling Harbour

  07 May 2026

  We really enjoyed our stay and will return. Staff are friendly, rooms are small but it suited us. The rooms are clean and nicely decorated. Location was fantastic. Public transport was close by. Luther La, General Manager at Aiden By Best Western Darling Harbour, responded to this review Dear nicoletO5086SY,Thank you so much for your fantastic review. I am really happy to hear you enjoyed your stay and that the room was a good fit for you. It’s great to know you liked the location and found it easy to explore Sydney with public transport nearby. I will be sure to pass your kind compliments on to the team, and I look forward to welcoming you back next time you are in Sydney.Kind Regards,Luther La

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• User:VinNewcastle

  Trip type: Business

  Good!

  29 Apr 2026

  As others have mentioned very small rooms. However, the rooms are very comfortable. Modern fittings, comfortable bed, large TV, good aircon, excellent shower and bathroom and clean. Great location near light rail stop that connects with Central station. Often with small rooms noise can leak in, but I found these very quiet. Has a good basic restaurant attached for breakfast and dinner.This may not suit a couple with luggage, but if solo or travelling light its an excellent option in Darling Harbour. Would stay again. Luther La, General Manager at Aiden By Best Western Darling Harbour, responded to this review Dear VinNewcastle,Thanks so much for the lovely review, I really appreciate it.You’ve summed us up perfectly: compact rooms, but designed to be comfortable and well thought out. It’s great to hear you enjoyed the fit-out, the quietness, and especially the shower.I am also glad the location and light rail made getting around easy, and that you had a chance to check out our Wayfarer’s Café & Bar.Thanks again for the recommendation, and I look forward to welcoming you back in the near future. Kind Regards, Luther La

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• User:Pioneer48808236058

  Trip type: Couples

  Charged twice for the night

  22 Apr 2026

  I prepaid on booking online at their website. Confirmation emails saying as much. No cancellations. Nothing to pay at checkin.They said that wasn't true, and I had to pay AGAIN for the same room Id already booked and paid for.Tried to call reservations, but they're based in the US. I asked for a call. Nope. A couple of emails saying they were sorry I missed their calls, BUT THERE WERE NO CALLS.They stopped even replying after the second time.Don't stay here. There's heaps better options all around the area. Luther La, General Manager at Aiden By Best Western Darling Harbour, responded to this review Hi Pioneer48808236058,Thank you for your review.As discussed during your arrival, our attempt to process payment for your prepaid booking was unsuccessful due to your card being declined. Our Manager on Duty did their best to explain the situation and assist you at the time, though I apologise if this did not meet your expectations.We also advised that if you were able to provide proof of a completed transaction on your end, we would gladly investigate the matter further with our bank. Unfortunately, we did not receive this information.I completely understand how frustrating it must have been to be asked for payment again at check-in, for a prepaid booking. However, as we were unable to process the payment in advance, we needed to resolve this upon your arrival.Please be assured that you have not been charged twice for your stay.Kind Regards,Luther La

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• User:mattuccino

  Trip type: Couples

  A stylish, well-serviced stay in a prime location with compact but high-quality rooms.

  19 Apr 2026

  📍Excellent location: Situated steps from Pyrmont Bridge, the hotel offers stunning views of Pyrmont Bay and the CBD skyline. It’s a convenient seven-minute walk into the city and another seven to reach George Street and the QVB.👏Exceptional Service: The reception team was incredibly accommodating, allowing us to store luggage after a red-eye arrival. Housekeeping showed great attention to detail, and the restaurant staff were consistently friendly, serving high-quality contemporary meals.🛏️The Room: We stayed in a Street View Queen Room overlooking Union Lane. While the view is plain, the room is well-appointed. Highlights include:Amenities: A Nespresso machine and complimentary biscuits (restocked daily).Bathroom: Sleek aesthetic with soft-close sliding doors and a dual-head shower.Note: The open shower design leads to floor splashes, and the lack of a vent means odors can linger. The branded Rituals toiletries are a fantastic touch.📺Comfort & Tech: The bed is excellent, and the TV features a built-in Chromecast. Lighting controls are conveniently located on both sides of the bed.🏙️Space Management: The layout is compact—reminiscent of NYC hotels—but manageable. Storage is limited, so I recommend using the open wardrobe and packing cubes. We found the most floor space for luggage was near the entryway/bathroom.🤔Verdict: A sharp, modern stay in a perfect Sydney pocket. High-quality finishes and great service make up for the cozy room dimensions. Luther La, General Manager at Aiden By Best Western Darling Harbour, responded to this review Dear mattuccino,Thank you so much for taking the time to share such a detailed review, it really means a lot. I am so glad you enjoyed the location and found it easy to get around, and it’s great to hear the team across reception, housekeeping, and the restaurant all made a positive impression. Really pleased you liked the room touches as well, especially the coffee and biscuits, Rituals amenities, and overall comfort.I also appreciate your honest feedback on the shower design and room layout. It’s genuinely helpful and something I’ll keep in mind as we continue to improve the experience.Thanks again for staying with us, and I look forward to welcoming you back in the near future. Kind Regards,Luther La

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• User:Dream13636795320

  Trip type: Solo travel

  A Boutique Hotel That Gets Solo Travel Right

  17 Mar 2026

  This boutique-style hotel offers a welcoming, cozy atmosphere for solo female travelers. Staff are friendly and generally responsive.The hotel provides 4-star-level service. At the front of the hotel, you will find a front desk, bar, restaurant, and working area, but somehow the space works.Food is satisfactory, but the menu is limited, and there's no room service. Orders are provided in takeout containers only. The iced chai lattes are a standout feature.The rooms with queen-size beds are clean and compact, featuring an open wardrobe, a small desk, and limited walking space. My room provided slippers but no robe. Many amenities, such as toiletries and hangers, were available upon request. A major plus was the free water (still and sparkling) at water servicing areas on all floors. Facing a residential street, my room was quiet.The hotel is near Pyrmont Bridge, Darling Harbour, and Sydney’s central business district. To reach major attractions like the Sydney Opera House on the other side of town, plan on taking a bus, train, or Uber. Luther La, General Manager at Aiden By Best Western Darling Harbour, responded to this review Dear Dream13636795320Thanks so much for your amazing review, I am delighted to hear you enjoyed your solo travel experience at Aiden Darling Harbour. Great to hear you enjoyed the vibe of the space (and the iced chai!) as well as the quiet rooms and water stations. I also appreciate your feedback on the food options and amenities.Thanks again for staying with us, and I look forward to welcoming you back soon in the near future.Kind Regards,Luther La

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