Hotel Bondi

Recent Reviews: 20

• User:nancyburrows

  Trip type: Solo travel

  DO NOT STAY HERE :)

  15 Oct 2017

  Here is a copy of the email I sent to the hostel once I left. I have had no response after over a week."Hi, My name is Nancy Burrows. I just stayed with you at The Village - Bondi Beach for 1 week. (01/10-08/10).My stay for the week was truly awful. To begin, I arrived on Sunday (01/10) morning roughly 11:30am, to be told I could not check in until 2pm. This was fine and expected, and I was directed where to store my luggage. Before this I was told by the lady on reception that they were not able to put me in room 55 with my friends due to spacing issues, and that instead they would upgrade me from an 8-bed room, to a 4 bed room. I was happy. When I finally checked in and got to my room (15), the room was so small I couldn't even fit my suitcase in, let alone open it. The room was full of luggage and there was absolutely no where to store my belongings, except for a broken drawer under the bed. I thought it was ridiculous that the lady had told me I had been upgraded to this room when I had paid for an 8 bed room, which is cheaper, and actually a lot bigger and nicer. The bathroom was filthy, and throughout my weeks stay it was not cleaned once. The bins were changed and that was it. If a cleaning service isn't available then there should be cleaning material provided in the bathrooms. To make matters worse, the bathroom door was completely broken, it did not shut at all without really strong force, which I do not have. This is inappropriate due to the fact that I was sharing a room with 3 other males. This made me feel very uncomfortable and on edge. Through out the week my stay got worse. There was mould on the ceiling and a leak, which dripped on my belongings and on my bed. I nearly slipped and fell in the middle of the night when I tried to get up to use the bathroom, due to the puddle on the floor. I also watched multiple people get tours of the hostel, which I was not offered. Our blind also did not shut, which meant that every morning light would shine into the room and wake me up earlier than desired. Some of these issues are minor and I would have appreciated it being a hostel and not perfect, however due to the amount of issues I faced here it was a truly awful stay, and also unacceptable due to the amount I paid to stay here. This hostel impacted my stay massively at Bondi Beach, which I had been looking forward to for months. I hope you can take on board this feedback. ThanksNancy"

  Read more

• User:W L

  Trip type: Couples

  BED BUGS!

  26 May 2017

  Don't do it. It was disgusting and infested with bed bugs. Only stay if you are wanting to suffer through tons of itchy welts all over your body.Unclean, smelly, awful carpet and looked NOTHING like the pictures. Not worth the money to stay here.

• User:beckym297

  Trip type: Couples

  WORST PLACE I'VE EVER STAYED

  14 Mar 2017

  Paid for 4 days up front, had to argue with the manager on the telephone for about 30 minutes straight in order to get a refund. Riddled with cockroaches, they were in the bed and in my suitcase. Broken ceiling fan, which was too noisy to operate, resulting in it being about 1000 degrees.Large ground floor window that wouldn't lock, so anyone could just climb in. We had to carry our valuables around in the days.Absolute PIG of a manager, who was patronising and evasive beyond belief when confronted about the issues we faced with the room. Rats in the communal breakfast area outside.Filthy, stained,(yellow with sweat) bed linen- also found pubic hairs in the bed. Reception that closes early evening and doesn't re open until 9am, so if you have a problem in those time's you're on your own.I've stayed all over the wold in some basic/very cheap accommodation and can honestly say this place is the worst by far. Go only if you want to experience hell!

  Read more

• User:Ric H

  Trip type: Friends getaway

  FILTHY

  13 Mar 2017

  Day 1: Walked into the room to find insects crawling all over the place. Showers were dirty. Cleaners came in to perform 'house keeping' where the lady proceeded to pick up 1 mug and left.Day 2: Woke up covered in bed bug bites, reception gave me a whopping 6 dollars to do my OWN washing. washing powder wasn't provided.Let's fast forward 2 weeks:The rules state that the common area is open until 10pm, HOWEVER; a security guard lost his marbles at 8:30pm and starting smashing bottles off the table telling us all to get out; ripped the speaker out and flipped a table. Fined $30 to each of the 6 guests in the dorm, very rude receptionist who proceeded to take this money STRAIGHT out of our accounts. Legit? absolutely not.The hostel has a serious amount of potential. But the 'management' couldn't run a bath.

  Read more

• User:Amy A

  Trip type:

  THEFT, COCKROACHES & RUDE MANAGEMENT

  24 Jan 2017

  DO NOT BOOK TO STAY HERE.This is the WORST hostel I have EVER stayed in.Rooms are dingy, dark, roasting hot and crawling with cockroaches. They were in my bed at night crawling all over me.Reception is open six or seven hours in the middle of the day, right when you're out doing stuff. Nobody around from 3pm-9am. Staff were nice but ineffectual (and one of them told me they wanted to quit because the management is so awful). Wifi broke for five days - pretty much zero effort to fix it until enough people had complained. No lockers, broken laundry facilities Worst of all - $50 worth of property was taken from our LOCKED room which only had my boyfriend and I in it, after a 'Spring clean'. I had to complain about this FOUR TIMES to reception before anybody took any action - despite saying they were looking into the matter I had to give descriptions of the missing items four times so they clearly didn't give a monkeys what had happened. One reception staff member even said this had happened several times since they had begun working there. Spoke to the manager on the phone who was unspeakably rude. Immediately accused me of lying and refused to reimburse our loss. After lengthy email exchanges they have still offered no explanation as to what happened to our things and still refuse to take responsibility.Place wasn't full over the busy Christmas period and people who had paid to stay there chose to leave and find other arrangements because they hated the place so much. Absolutely NO information offered about Sydney or what to do in the area. NO information given about the hostel whatsoever - we weren't told the wifi password, how to get into the hostel, when the kitchens were open etc. Have NEVER experienced such little effort in a hostel. Cannot express it enough - STAY AWAY!!!!!!

  Read more