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Mantra Chatswood

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Mantra Chatswood

locationChatswood, Sydney - NSW

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About Mantra ChatswoodAbout Mantra Chatswood

Location

Located in the heart of Sydney's growing North Shore, the hotel is just a few minutes’ walk from some of the best shopping outlets that Sydney has to offer including Westfield and Chatswood Chase. It is also close to major corporations based in North Shore. It is conveniently located next to Chatswood Railway Station and Bus Interchange. The hotel offers guests easy access to both Sydney CBD and the Homebush Bay Olympic Park.

Facility

The hotel has 3 lifts and features 165 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a babysitting service, a childcare service, a car hire service, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave, tea/coffee station and dishwasher. Further amenities include a washing machine, an ironing set and a trouser press. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym, callisthenics, aerobics, a spa, a sauna and a steam bath.

Meals

A restaurant, a café and a bar are available to guests. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Mantra Chatswood Amenities at Mantra Chatswood

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

289

Very Good

496

Average

312

Poor

121

Terrible

93

Recent Reviews: 1311

  • User:FrequentFlyer4269

    Trip type: Couples

    Poor Value for Money!..

    rating02 Nov 2025

    Very poor experience.Unfortunately I couldn’t recommend this hotel/apartment and unfortunately poor value for money. Staff are friendly and helpful but unfortunately didn’t explain the essential thing to know about this hotel.No daily housekeeping unless you’re prepared to pay extra (this is not even mentioned on the Accor ALL App which was never mentioned at check in (found all this out when our room wasn’t serviced).No restaurant or breakfast available. Platinum Accor member - arranged a 12 noon check out which was confirmed at check in and only get a phone call at 11am on day of check out wanting to know why I didn’t check out at 10am.The pluses, very close to public transport, shopping, car park fee and well presented room. Jasper C, Guest Services / Front Office at Mantra Chatswood, responded to this review Dear Frequent Flyer,Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. While we are pleased to hear that our staff were friendly and helpful, we regret the breakdown in communication regarding housekeeping and check-out arrangements. Please be assured that we will address these issues with our team to prevent similar occurrences in the future.As an eco-certified property, Mantra Chatswood is committed to Accor’s vision of reducing our carbon footprint for a greener future. As part of this commitment, stays of less than 7 days receive light housekeeping service upon request, while full-service housekeeping is available for longer stays or by prior arrangement. We apologise if this was not clearly communicated at check-in.I sincerely apologise for the disappointment you experienced regarding the restaurant and for any feelings of being undervalued as an Accor member. Please know that your loyalty and support mean a great deal to us.We have, on multiple occasions, advocated for the reopening of the restaurant and for enhanced services and facilities for our valued VIP members. We are always on your side and want to provide the best possible experience, but ultimately, such decisions rest with higher management. Please rest assured that we continue to raise these requests and do everything within our capacity to improve our offerings.We truly value your feedback and hope to have the opportunity to welcome you back and provide a stay that better reflects the standards you expect from Accor.Kind regards,CedricFront Office Supervisor

  • User:ranchoo

    Trip type: Family

    2nd trip back in SYD within 12 mths

    rating22 Mar 2025

    This is the 2nd Mantra property that we've decided to check into, and we were not disappointed .... the 1st being @ Mantra 2 Bond Street. We were attended to by Beatriz and her team, and we were very thankful for the ease of checking in and out. Our stay was broken up into 2 cos we had to visit MELB in between but we were welcomed back with open arms upon our return ..... before returning to Singapore.What made Mantra Chatswood the perfect location for us was the access to Chatswood Metro & Trains, as well as the bus network. Getting around SYD was a breeze. In addition to which, it's opposite Chatswood Interchange and dining/shopping/supermarkets was so so easy.All in all we were very pleased with our stay @ Mantra Chatswood, and will not hesitate to return here for our future stays in SYD. Jasper C, Guest Services / Front Office at Mantra Chatswood, responded to this review Dear RanchooThank you for taking the time to share your fantastic experience at Mantra Chatswood! We are delighted to hear that this is your second stay with Mantra and that both our Chatswood and Bond Street properties met your expectations.Beatriz and the team will be thrilled to know they contributed to making your stay smooth and welcoming, especially during your return from Melbourne. We truly appreciate your kind words and your support, and we can’t wait to welcome you back on your next visit to Sydney. Safe travels back to Singapore, and we look forward to seeing you again soon!Warm regards Jasper Chiu Operation Manager

  • User:Ben O

    Trip type: Business

    An honest review.

    rating21 Nov 2024

    Clearly the feedback provided in past posts hasn’t been acted upon and they don’t really care. I now read the responses with the standard ‘well do better, blah blah…’. Forget it. It’s just copy and paste.On entry to the room, there was a smell of old socks. It’s evident that their policy of ‘no housekeeping’ contributes to this. I only discovered this after returning from a day out on business to find towels not replenished. I’m tidy and don’t go to a hotel expecting to be cleaned after, but towels ? Where else do they go ? If I knew there was no housekeeping I wouldn’t have left them in the bathtub to be changed. No recognition of platinum status. No room upgrade. No ability to use welcome drink vouchers (which Accor pride themselves on). I do expect a response of ‘ you got a small bottle of wine?’…. as an Accor member, that’s given, as well as the drinks at the bar - It’s all part of the Accor experience.Oh and No breakfast… restaurant is closed for good. Wasn’t told that one either…When you’re a loyal Accor member, more is expected. I stayed at an ibis styles the week prior and that was a dream compared to this one. Mantra C, Guest Services / Front Office at Mantra Chatswood, responded to this review Dear Ben O Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly value input from our loyal Accor members and sincerely apologize that your experience did not meet your expectations or the standards we strive to provide.Your loyalty as a Platinum member is greatly appreciated, and at Mantra, we make every effort to ensure our loyalty members feel recognized and valued. However, room upgrade is unfortunately subject to availability, and the welcome drink options vary depending on the property. However, we will review our current welcome drink offerings to better options to our loyalty guests.We regret that our housekeeping policy and the closure of our restaurant were not clearly communicated. Our housekeeping service and in-room amenities are available upon request, and our team is always happy to provide extra amenities as needed. We understand your frustration regarding the restaurant closure. This decision was made due to business reasons, and the restaurant will remain closed until further notice. We have updated the ALL app and our website to ensure this information is communicated clearly to all guests.We understand your disappointment, and it is disheartening to hear that these aspects of your stay fell short. Please rest assured that we are taking your feedback seriously and will follow up with our team to address these concerns comprehensively.Thank you once again for bringing this to our attention. I hope we will have the opportunity to provide you with the exceptional stay you deserve on your next visit.Warm regardsJasper ChiuOperation Manager

  • User:TrueTraveller101

    Trip type:

    Nice one bedroom

    rating12 Nov 2024

    I booked a one bedroom with full kitchen and washer and dryer. My room was a big corner one bedroom. Room is not serviced during my 4 nights stay but that is ok. Reception is nice. I also got an early check in and a bottle of wine as recognition of Accor Plus member. Mantra C, Guest Services / Front Office at Mantra Chatswood, responded to this review Dear True Traveller101Thank you for your feedback. It is lovely to hear that you enjoy your stay in Mantra Chatswood. Your kind word serves a motivation to our team, and we hope we are welcoming you back in the near future.Best regardsJasper Chiu Operation Manager

  • User:Jeff M

    Trip type: Family

    Easy As!

    rating02 Nov 2024

    Clean and tidy close to Chatswood business, shops and train. Amenities such as laundry in apartment very handy. Could be more attentive to ongoing needs for longer stays such as towel and sheets refresh. A little more engagement from staff could help. Otherwise, a great stay. Mantra C, Guest Services / Front Office at Mantra Chatswood, responded to this review hi JeffWe very much appreciate your comments regarding your stay at the Mantra Chatswood. It is great to hear you enjoy your stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jasper Chiu Operation Manager

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