Mercure Sydney Parramatta

Recent Reviews: 1120

• User: Curious61857553607

  Trip type: Couples

  Will never book with them again.

  The room was great and location was ideal but it was the after check out service that has been appalling. I was overcharged for parking and after pursuing the matter for 6 weeks there has been no resolution.The room was great and location was ideal but it was the after check out service that has been appalling. I was overcharged for parking and after pursuing the matter for 6 weeks there has been no resolution.

• User: ccc M

  Trip type: Family

  Dirty room, long deay at check in and poor management team on property.

  Poorly managed property with unacceptable cleanliness in rooms with drinks still in room from previous guests. Check in staff initially had no record of bookings and I initially would not honour Accor All Platinum, nor Accor business explorer plus status. Check in took an hour. At check out I spoke with Bouralis who was the GM. She was aggressive, dismissive of substandard hygiene of the property.… Read morePoorly managed property with unacceptable cleanliness in rooms with drinks still in room from previous guests. Check in staff initially had no record of bookings and I initially would not honour Accor All Platinum, nor Accor business explorer plus status. Chec… Read more

• User: Sheeridantaaylor

  Trip type: Family

  Quick family stop.

  I always thought that the Mercure hotels were meant to be a bit fancy.But that's also to say I haven't stayed in a lot of them but this one, at least, bothered me.From the dingey holes in the bathroom wall from multiple placements of the toilet roll holder, to the stupid extra small sheets and blankets on the bed. Because I have said it before but I'll gladly say it again, the universal triple she… Read moreI always thought that the Mercure hotels were meant to be a bit fancy.But that's also to say I haven't stayed in a lot of them but this one, at least, bothered me.From the dingey holes in the bathroom wall from multiple placements of the toilet roll holder, to… Read more

• User: Warrens_of_Conder

  Trip type: Family

  Middle of the road but good for shows at Syd Olympic Park

  Stayed here when going to a concert at Sydney Olympic Park.The hotel runs a bus service that picks you up from the hotel and drops you about a 10 minute walk from the stadium (cost $40 cash) so a good choice if you are going to a concert. The hotel needs a bit of a update as all areas are looking quite tired. Rooms are clean and quite comfortable, but lacking the modern touches. Weirdly restaurant… Read moreStayed here when going to a concert at Sydney Olympic Park.The hotel runs a bus service that picks you up from the hotel and drops you about a 10 minute walk from the stadium (cost $40 cash) so a good choice if you are going to a concert. The hotel needs a bit… Read more

• User: Karvanista

  Trip type: Business

  A tale of two very different team members

  Check-in was a highlight — the front desk team at my check in were genuinely warm and helpful, especially given the pressure of managing overbookings and guest relocations. Real credit to them.Unfortunately, the stay went downhill from there. On arrival, the room hadn’t been properly cleaned — a previous guest had left behind used underwear and sexual enhancement pills. They were still in the ward… Read moreCheck-in was a highlight — the front desk team at my check in were genuinely warm and helpful, especially given the pressure of managing overbookings and guest relocations. Real credit to them.Unfortunately, the stay went downhill from there. On arrival, the r… Read more