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Novotel Sydney Parramatta

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Novotel Sydney Parramatta

locationParramatta, Sydney - NSW

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About Novotel Sydney ParramattaAbout Novotel Sydney Parramatta

Location

The hotel is located in the heart of Parramatta's shopping, dining and entertainment precinct. This beautiful property is situated close to Sydney with numerous leisure attractions in the vicinity including Sydney Olympic Park, Eastern Creek Go-Karting and Penrith Whitewater Park. Parramatta Station is about a 10-minute walk away and Sydney Airport is approximately 35 km from the hotel.

Facility

The hotel has a lift and features 194 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, a car hire service, medical assistance, room service, an alarm call service and a laundry service. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. Comfortable sun loungers are available on the sun terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, a spa, a sauna and a steam bath.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Novotel Sydney Parramatta Amenities at Novotel Sydney Parramatta

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective masks for guests

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      Sanitiser dispenser

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Jacuzzi

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

309

Very Good

516

Average

327

Poor

132

Terrible

91

Recent Reviews: 1375

  • User:Roger L

    Trip type: Family

    Appalling

    rating10 Apr 2026

    High tea at Novotel parramatta. When first arrived there was only one table there dressed and that was for us so gave us warning signs if we were the only table. Only one waitress /bar person there to look after us and with the EELS playing, she had lots of customers. Eventually she came to us even with a bar full of customers so run off her feet.She managed to get tea to us an hour through us being there. Food arrived which looked good until felt the sandwiches which curled up at the corners so obviously made many hours prior to us arriving or previous night and had not been covered so very stale. There were dried up cakes and scones where obviously cooked a number of days prior to the Sunday we arrived. Being my 70th birthday party I can only say the event was appalling. I have had around 10 high teas in my life and this one was the worst ever. No wonder the place was empty. If only I knew about this pace before I would never have come. A waste of $400.

  • User:yzamagpantay

    Trip type: Family

    Christmas Stay at Novotel Parramatta Sydney

    rating03 Apr 2026

    Great stay at Novotel Parramatta Sydney! The room was clean and comfortable, the location was convenient, and the staff were friendly and helpful. Would definitely stay here again.

  • User:Emily1410

    Trip type: Solo travel

    Pleasantly surprised

    rating22 Mar 2026

    Reading reviews I was hesitant on what I’d find upon my arrival, but I was pleasantly surprised…lovely big bed, clean and tidy. Only downside was the hazards created by the other guests in the hallways. Great location, close to the strip of restaurants and not far to Parramatta Station.

  • User:Sensei2010

    Trip type: Business

    Tired rooms and terrible lifts

    rating19 Feb 2026

    I was placed here for work. Not my first time and also not my preferred hotel but I was willing to be open minded about staying. The room was spacious and the bed was super comfortable. The aircon and fridge were both noisy, the lighting was absolutely terrible in the main room and bathroom and there was mould in the bathroom. The bathroom door was all damaged along the bottom. The lifts were shocking. 2 of 3 lifts were working and I waited for over 10 minutes to get in the lift. Compared to other hotels in the area this hotel is just no good. And to top it off we were told we could park until 5 upon checking and we’re hit with an extra fee for parking until 3:40.

  • User:Wizward

    Trip type: Couples

    Nice hotel & room spoiled by unadvised parking charges.

    rating28 Nov 2025

    Our 'de luxe King' room seems pretty good but, I have to say, on Expedia it said there was "self-parking available" but it did not say "this is going to cost you AUD 40 per night".Normally I do not mind paying for parking, after all it is occupying valuable real estate, but if they had been upfront with the charge we may have picked a different, out of town hotel where parking is free.Also, since Novotel have subcontracted it out it was annoying to have to go online, fill in a ton of details (credit card number, home address, phone number, inside leg measurement etc which the hotel already has) just for the privilege of being stiffed AUD 40.00 to park the damn car overnight!

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