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Parkroyal Parramatta

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Parkroyal Parramatta

locationParramatta, Sydney - NSW

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About Parkroyal ParramattaAbout Parkroyal Parramatta

Location

Strategically positioned in Australia's third largest commercial district, the hotel is close to major business parks, ANZ Stadium, Acer Arena and the Sydney Showground at Homebush Bay. Enjoying an ideal location in Parramatta's CBD, this hotel is easily accessible from Sydney city by scenic RiverCat ferry. Parramatta Railway Station is about 500 m away, and Sydney Airport is approximately 30 km from the hotel.

Facility

The hotel has a lift and features 196 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A cloakroom, baggage storage service, safe, currency exchange service and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services include a 24-hour security service, a car hire service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including golf, a gym, callisthenics and aerobics. Evening entertainment includes live music.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Parkroyal Parramatta Amenities at Parkroyal Parramatta

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Shopping opportunities

100 m

Train Station

500 m

Golf Course

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

712

Very Good

590

Average

173

Poor

57

Terrible

82

Recent Reviews: 1614

  • User:JaneyOz14

    Trip type: Friends getaway

    Great stay - excellent hotel

    rating30 Apr 2026

    I stayed here to see the Oasis gig. The hotel is very nice - absolutely excellent 4 star offering. The lobby was being refurbished while we were there but room was very clean and comfortable and bathroom clean with nice products. I found the bed to be very comfortable and room was quiet. Breakfast was varied and plentiful, and you could order a barista coffee. The staff were very pleasant and helpful.The location was excellent - right in central Parramatta close to bars and restaurants. There were free buses to the gig at the Olympic stadium which were convenient. I can’t think of a single negative point about this place! Highly recommended for business or attending an event in Partamatta. Hans Joachim, General Manager at PARKROYAL Parramatta, responded to this review Dear Janey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

  • User:Mohamad A

    Trip type: Couples

    Very disappointed

    rating02 Nov 2025

    Here is a well-written but firm review you can use:---**Review:**I was very disappointed with my recent stay at PARKROYAL Parramatta. From the moment we arrived, the hotel lacked any welcoming atmosphere. The lobby and common areas felt dull, and the overall vibe was far from inviting.The room itself was not appealing at all. The décor and furniture are clearly outdated and in need of refurbishment. The colours, layout, and overall finish made the room feel tired and uninspiring. This is certainly not what you would expect from a hotel in this price range.We also had access to the Club Lounge, which was another letdown. The space felt poorly maintained and the offering was very limited — not worth the upgrade by any means. The service was also underwhelming, adding to the overall disappointment.Unfortunately, the experience did not improve during our stay, and we ended up checking out early and moving to another hotel nearby. Based on this experience, I would not recommend PARKROYAL Parramatta. There are far better options in the area with much better ambience, service, and value for money. Hans Joachim, General Manager at PARKROYAL Parramatta, responded to this review Dear Mohamad,Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your recent stay did not meet your expectations.While we completely understand that our style and design may not appeal to everyone, I can assure you that the rooms you stayed in are spacious and designed with a contemporary, comfortable style. While our original tower has recently undergone a full refurbishment, the Premier Tower rooms remain modern and well-maintained.Our Club Lounge remains a valued offering for many of our guests, though we acknowledge that personal preferences vary. That said, your comments have been shared with the management team for review as we continually refine our guest experience.We appreciate your recognition of the hotel’s convenient location and hope you might consider giving us another opportunity in the future. I’d be happy to personally assist with any future booking to ensure your next stay better aligns with your expectations.Simply yours,Naman KumatRooms Division Manager

  • User:Graham A

    Trip type: Family

    Increase in room rates

    rating20 Oct 2025

    Been going to Park Royal last 6 or so years might have to find a cheaper hotel as i find the room rates have risen considerably. Hans Joachim, General Manager at PARKROYAL Parramatta, responded to this review Dear Guest,Thank you for sharing your feedback regarding the Room Rates. I’m sorry to hear that you found the cost to be higher than expected. We strive to provide transparency and value in all our services here at PARKROYAL Parramatta, and I regret that this aspect of your stay did not meet your expectations.I want to assure you that your comments are important to us, and I will be discussing them with our management team to review our rates and policies. Our goal is always to offer a fair and convenient experience for our guests, and I appreciate you bringing this to our attention.If you have any additional concerns or if there is anything else I can assist you with, please don’t hesitate to reach out. We value your feedback and hope to have the opportunity to better serve you in the future.Thank you again for your input.Simply Yours,PARKROYAL MANAGEMENT

  • User:Derek Ignatius A

    Trip type: Friends getaway

    Prices NOT as advertised, RUDE duty manager

    rating12 Oct 2025

    Visited many times for monthly meeting with colleagues, in the restaurant/bar, we spend substantial money. Parked downstairs, advertised $25 per stay which requires validation at front desk, sometimes reduced to $10. This time we were there for five hours, dinner and drinks for seven. Front desk refused to validate ticket "you must pay hourly rate". Three different staff gave three different prices, but the rude duty manager (11pm on a Sunday), refused to discuss validation that was advertised and previously provided, and insisted on hourly rate = $60. The issue I have is the unprofessional and dishonest conduct, and refusal to honour advertised rates. Hans Joachim, General Manager at PARKROYAL Parramatta, responded to this review Dear Derek,Thank you for sharing your feedback regarding the parking fees. We strive to provide transparency and value in all our services here at PARKROYAL Parramatta.We will be discussing the Parking Prices with our management team and review our rates and policies. Currently our hotel sits at a rate of $15 per hour for patrons who are NOT staying on site at the property. This change was made July last year and has been set to match other parking garages in the area.Thank you for your feedback.Thank you again for your input.Simply Yours,PARKROYAL Parramatta management

  • User:M W

    Trip type: Business

    NEVER AGAIN

    rating02 Oct 2025

    Mind you this is coming from a someone who’s visited this place multiple times and so has my work matesAbsolutely the worst experience ever!!The management is one of the rudest ive seen so far!Bayley the “manager” putting the organisations name down the drain.Firstly providing misinformation and then not abiding by the information that was given by his own staff. Instead rudely behaving with a customer is the last thing you expect.Stale food ( which they dont fix)Mediocre room hygienePathetic Management staffAnd extra hidden charges without consent.Best stay at another one of the hotels nearby. Hans Joachim, General Manager at PARKROYAL Parramatta, responded to this review Dear Guest,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. We have investigated this thoroughly and have found no staff member had acted out of line. We will advise staff members you had spoken to be clearer when mentioning to guests about the check-in times and Check-out times of the property. While we understand your frustration, late check-out fees are laid out clearly in our hotel policy, and staff on site do give ample warning by calling the room and inspecting the room near the departure time.We will also look into your feedback about the food and hygiene and address these with their respective departments.Thank you once again for completing this survey.Simply Yours,PARKROYAL Parramatta Management

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