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Pullman Quay Grand Sydney Harbour

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Pullman Quay Grand Sydney Harbour

locationThe Rocks/Circular Quay, Sydney - NSW

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About Pullman Quay Grand Sydney HarbourAbout Pullman Quay Grand Sydney Harbour

Location

The hotel is set in the midst of Sydney's key attractions including Sydney Harbour, the Harbour Bridge, the Royal Botanic Gardens and the Opera House, and is also adjacent to Sydney's financial district and shopping precincts. The Museum of Contemporary Art is just roughly 450 m away and Sydney Airport is around 12 km from the hotel.

Facility

The hotel has 4 lifts and features 68 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. A fully-equipped kitchenette with a refrigerator, microwave, tea/coffee station and dishwasher, as well as a complete set of utensils, is a standard feature. There is also a washing machine and an ironing set. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the sun terrace. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments. Additional amenities include an entertainment programme for children with a number of fun activities.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes (dinner à la carte). Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Alcoholic beverages are available.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Pullman Quay Grand Sydney Harbour Amenities at Pullman Quay Grand Sydney Harbour

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

9 m

Park

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1327

Very Good

388

Average

117

Poor

54

Terrible

52

Recent Reviews: 1938

  • User:danvic85

    Trip type: Family

    Great location, staff and food

    rating19 Apr 2026

    Fantastic apartment. Perfect location. We had an amazing harbour view. Lovely staff. Excellent breakfast, Tallulah & Sarah looked after us very well in the restaurant. Food was great. Would definitely recommend Hyde Hacienda Sydney, Marketing at Pullman Quay Grand Sydney Harbour, responded to this review Dear danvic85,Thank you for your kind words regarding your recent stay. We are delighted to hear you enjoyed our prime location, the exceptional service from our staff, and the quality of our breakfast offerings. Your recommendation is greatly appreciated, and we hope to welcome you back soon.Warm Regards,Pullman Quay Grand Sydney Harbour

  • User:2can

    Trip type: Couples

    Fantastic stay with stunning view

    rating07 Apr 2026

    Awesome stay at this hotel in a Deluxe one King bedroom Harbour view apartment, which gave us a great view of Sydney Harbour Bridge, the comings and goings of the ferries at Circular Quay as well as cruise ships docked at the cruise terminal. The hotel is only a few minutes walk from the Sydney Opera House, the Botanic Gardens and The Rocks. We were warmly welcomed by the front desk staff on our arrival. Everything about our room exceeded our expectations - size, amenities, cleanliness and view. Despite being by the ferry terminal the room was also very quiet with the balcony door shut and we were never bothered by any noise. The in-room laundry facilities were a great bonus allowing us to launder clothes before the next leg of our trip. We’ll definitely stay here again the next time we are in Sydney. Hyde Hacienda Sydney, Marketing at Pullman Quay Grand Sydney Harbour, responded to this review Dear 2can,Thank you for taking the time to share your positive experience during your recent stay with us. We are delighted to hear that you enjoyed the stunning views of the Sydney Harbour Bridge and the vibrant activity at Circular Quay. It is gratifying to know that our location, just a short walk from key attractions, contributed to your enjoyment.We are also pleased that you found your room to be spacious, clean, and well-equipped, as well as quiet despite our proximity to the ferry terminal. Our team takes great pride in providing a warm welcome and ensuring that our amenities, including in-room laundry facilities, meet the needs of our guests. We appreciate your kind words and look forward to welcoming you back on your next visit to Sydney.Best regards,Pullman Quay Grand Management Team

  • User:DebS530

    Trip type: Solo travel

    Perfect getaway

    rating29 Mar 2026

    A long weekend spent at the Pullman to attend two Operas. Perfect location to walk to the Opera House, explore the harbour and Rocks area, and to jump on a ferry at Circular Quay. My apartment was perfect. Remarkably quiet with a balcony overlooking the gardens. So much space and spotlessly clean. The breakfast was delicious every day and made to order. Also fabulous service by every staff member. Finally, a meal at Flaminia is highly recommended. Perfect weekend, perfect stay ☺️ Hyde Hacienda Sydney, Marketing at Pullman Quay Grand Sydney Harbour, responded to this review Dear Deb,Thank you so much for your wonderful review!We’re delighted to hear you had such a perfect long weekend with us while enjoying the Operas. It’s fantastic that you were able to take full advantage of our location and explore the Opera House, harbour, and The Rocks so easily.We’re especially pleased that your apartment provided a peaceful and comfortable retreat, and that you enjoyed the space, cleanliness, and garden views. Your kind words about our breakfast and the attentive service from our team truly mean a lot—we’ll be sure to share your feedback with everyone.It’s also great to hear you had a memorable dining experience at Flaminia!We hope to welcome you back again soon for another perfect stay.Best Regards,Pullman Quay Management Team

  • User:aldavril

    Trip type: Couples

    So sad to see this place not at its former glory.

    rating09 Mar 2026

    Wow! We have being coming here for nearly 30 years every year for a number of days for an annual getaway. We love this place. It’s so sad to see it going downhill. If you’re lucky enough to get David on the front desk on arrival he is absolutely brilliant. Always looks after us, exceptional customer service. Cannot fault the harbour view just beautiful. To sit on that balcony and watch the harbour in all its glory fantastic. The apartment is spacious but it’s getting so dated. The blind on the balcony hasn’t worked for the last few years. Seriously do you know how hot it gets on that balcony. Housekeeping so hit and miss. How many times do you have to ring up to get coffee or tea bags replenished. If your cooking yourself not much by way of equipment- our oven didn’t have a tray in it - had to ring and ask!! Seriously not good enough for the price you pay at this establishment. We have been staying on the 4th floor because we like it but I really hope things improve otherwise we may have to find another favourite place in Sydney. Hyde Hacienda Sydney, Marketing at Pullman Quay Grand Sydney Harbour, responded to this review Hi Aldavril,Thank you for your incredible loyalty over the years—it truly means a lot to us. I’m also glad to hear your kind words about David; I’ll be sure to pass them on.I’m very sorry to hear about your recent experience. The issues you raised with the apartment condition, balcony blind, kitchen equipment, and housekeeping are not up to our standards, and I apologise for the inconvenience caused.Your feedback has been shared with our team for immediate attention, and we are actively working on improvements. We really value your continued support and hope to welcome you back for a much better stay.Warm regards,Pullman Quay Management Team

  • User:Luxurytravellerjt

    Trip type: Couples

    Cockroaches in room

    rating31 Jan 2026

    We are here now and are half way through our 8 night stay. On the 2nd day we saw cockroaches in our room and complained. We were told the room would be sprayed immediately. However, 24 hours later and we have more cockroaches in the room. The duty manager has said they will send someone up to sweep them away if we point them out! I asked about the spray and he said they will do that but can’t find any spray at the moment - makes me wonder if they bothered spraying yesterday.We’ve stayed here several times over the last few years and it is definitely going downhill. There are also maintenance issues - broken iron, broken balcony blinds (no sign of the blind being repaired despite our request 2 days ago) but the cockroaches and manager attitude to the problem is the worst.We will never stay here again and will be looking for a clean hotel to move to tomorrow.

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