Elphin Motel & Serviced Apartments

Recent Reviews: 281

• User:northalaskachris

  Trip type: Couples

  Not a very big room

  23 Apr 2026

  Location was good. The size of the room was not good. Thank goodness we only stayed one night. Very small. Elphin Serviced Apartments, General Manager at Elphin Serviced Apartments, responded to this review Thank you for your feedback, we appreciate the review.

• User:Lib B

  Trip type: Couples

  Greet warmly and compassionately.

  24 Oct 2025

  We had an unexpected stay in Launceston due to a medical procedure. As we had stayed at Elphin Villas before, we went straight there to check for availability. We were warmly received by Jamilla, who showed great compassion and promptly arranged our two-night stay.It was such a comfort to have a safe and secure place to stay during a stressful time. The room was cosy, clean and inviting. Location is excellent, close to Kmart and several dining options in a quiet and secure area.We’re very grateful for the kindness and understanding shown to us. Elphin Serviced Apartments, General Manager at Elphin Serviced Apartments, responded to this review Thank you for your kind words, it was a pleasure to have you stay with us at the Elphin Serviced Apartments. We will ensure we pass on to our team your positive feedback. We hope you enjoyed your time in Launceston and hope to see you again in the future. Safe travels.

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• User:Melbournestay

  Trip type: Family

  Disappointed

  13 Oct 2025

  Firstly, I made the mistake of booking stay 3 and save..a whopping $65 saving.Unfortunately I didn't read all the way down and didnt realise at the time it was non refundable and no credit with cancellation.When I made contact to request to cancel my booking and ask for a potential refund, I was advised of this and I accept my mistake and that its a business and there is a policy in place.My request was made 5 days after my booking, with over a month remaining before intended travel, having found out my mother has cancer and will be on the table within the next 30 days having a portion of her lung removed, we were coming as a family to tend to my grandmothers and grandfather's graves. Obviously we are now not travelling at this time as she will be recovering.After receiving the response about no refunds, no credit, I elaborated on my initial request which I had mentioned a family situation, hoping this may be reconsidered. No response.I tried to call multiple times throughout the day on Monday, no answer. I followed up again with an email asking if a credit would be considered, hoping that we may still be able to travel a little later down the line, no response.I would have been happy to come at a later date.$592 you have taken from me and not even willing to provide a credit out of compassion, or even could have offered a portion or a refund.I guess I will note that other relatives have booked with your motel, who do have the ability to cancel with a refund. Elphin Serviced Apartments, General Manager at Elphin Serviced Apartments, responded to this review We are truly sorry to hear about your family’s circumstances, and we sincerely hope your mother’s surgery and recovery go as smoothly as possible. We completely understand how difficult this time must be for you and your loved ones.We appreciate that you reached out to us regarding your booking and the situation surrounding your cancellation request. Unfortunately, the “Stay 3 and Save” rate you selected is a non-refundable and non-changeable offer, and as a small property, we are required to adhere to the terms agreed upon at the time of booking. These discounted rates are set up through our booking system and cannot be modified once confirmed.We always recomend our guestds consider travel isnsurance to cover them for unexpected life events. That said, we’re very sorry that our communication with you didn’t meet expectations — we will look into why your follow-up messages weren’t responded to promptly. Your feedback is important to us and helps us improve how we handle sensitive situations like this.

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• User:Shannon F

  Trip type: Family

  Worse place bad people

  05 Oct 2025

  If I could give these scoundrels a negative score I would. Overall the place was average. I booked a two night stay in a 2 bedroom apartment for my daughter's 21st. It was booked through Wotif, but somehow through the booking it turned into 2 x apartments. When arriving at the accommodation they questioned me to this and I confirmed that I only booked apartment with 2 rooms not 2 apartments. They chuckled and blamed Wotif and advised me that I should just booked directly with them. However truth be told I would of even found them unless through Wotif... Long story short these thieves at Elphin whilst smiling at me took the money for the extra/error booking and told me to sort it with Wotif. So now I am stuck in between both Wotif and Elphin brushing there hands. The point is Elphin where not booked out that rainy weekend and could easily see it for the mistake it was and refund my money for the un used apartment. But instead of doing the moral and right thing they are hiding behind policy and have taken my money, even though I still stayed there in one apartment. Thanks Elphin for making what was supposed to be a memorable 21st birthday experience, into one now filled with disappointment. You could easily do the right thing as your intake wasnt affected for the weekend. In fact you made money from a Wotif booking. Instead you decide to be thieving cowards that stand behind a clause in online bookings. The very thing that provides you with revenue. I guess we will see how the ACCC feels about it.But I would recommend to everyone else not to stay here, you will be disappointed. Elphin Serviced Apartments, General Manager at Elphin Serviced Apartments, responded to this review We’re truly sorry to hear about your disappointment and that your experience did not meet your expectations. We understand how frustrating booking issues can be—especially for such a special occasion.After reviewing your reservation, it appears that two bookings were made under your name with in minutes of each other, this did not raise any red flags with us as guests often book dulpicate rooms. When you checked in and only their was only two people in your party, it raised questions about your booking. Wotif’s system record two seperate booking to which two seperate confirmation emails and confirmation numbers were emailed through to you for the bookings. As the booking agent, they manage all payments and refunds directly. While we completely understand your concern, we are bound by the terms of their platform and must follow their procedures when bookings are made through them.We sincerely regret that this situation impacted your celebration and will reach out to Wotif again on our end to ensure they are aware of your feedback. We always strive to provide transparent, fair service, and we’re sorry that this experience left a negative impression.We appreciate you sharing your thoughts—it helps us improve communication with our guests and booking partners in the future.

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• User:philgable

  Trip type: Family

  Elphin Apartments - Launceston

  12 May 2025

  Very quiet accommodation, conveniently located near the CBD and reasonably priced.Comfortable bed and very clean room.Unobtrusive staff who are ready to help, if required.24hr Kmart just across the road, with a Coles supermarket and Liquorland, as well as a cafe and other shops. Elphin Serviced Apartments, General Manager at Elphin Serviced Apartments, responded to this review Thank you for leaving us a review, it was a pleasure to have you stay with us at the Elphin Serviced Apartments. We hope you enjoyed your time in Launceston and hope to see you again in the future. Safe travels.

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