tod blue logo

tod logoLogin/Create Account

flagUK

call icon

Homeaustralia

Hotel Grand Chancellor Townsville

images

View Gallery

image url
image url

Hotel Grand Chancellor Townsville

locationTownsville, Townsville - QLD

Share this Dealshare

About Hotel Grand Chancellor TownsvilleAbout Hotel Grand Chancellor Townsville

Location

This hotel is located in the heart of Townsville's business and shopping district. Guests will find award-winning dining, nightlife (Flinders St night clubs), entertainment, major tourist attractions and the Townsville Convention and Exhibition Centre all within walking distance. It is 1 km to the Pure Pleasure Cruises terminal and the Reef HQ Aquarium and 2 km to The Strand beach. Castle Hill is 5 km, Magnetic Island is 8 km and it is 65 km to Mt Spec National Park. Gladstone Airport is just 7 km away.

Facility

40 suites, single rooms and 159 double rooms are located on 20 storeys and can be reached by lift. English-speaking staff at the 24-hour reception desk are happy to answer any questions. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the mountain view from a balcony or terrace. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

The outdoor pool complex is ideal for exercise and relaxation. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including golf, a gym, callisthenics and a sauna.

Meals

The dining area includes a restaurant with air conditioning and a bar. Breakfast and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Grand Chancellor Townsville Amenities at Hotel Grand Chancellor Townsville

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

    • -

      Protective masks for guests

    • -

      Sanitiser dispenser

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Golf

    • -

      Gym

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Sun loungers

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Nightclub

1 km

Beach

2 km

Golf Course

5 km

Park

65 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

579

Very Good

420

Average

123

Poor

58

Terrible

52

Recent Reviews: 1232

  • User:jajavalB

    Trip type: Solo travel

    well located, within walking distance to major points

    rating17 Apr 2026

    this hotel is 20 storeyed cylindrical building , which rooms on 11 floor +++ have their own balcony ,featuring view of castle hill from the north . it's so perfect for rooftop swimming pool on 20th floor (open air).specially, there is cotter market at finder street on Sunday 8:00-13:00, at the hotel .room space is very comfortable, winder with 180 degree view.

  • User:AndyNorthampton

    Trip type: Couples

    Good base for Townsville or access to Magnetic Island

    rating28 Nov 2025

    Perfectly located for access to Townsville. 5 minutes car or 15 minutes walk to the Magnetic Island ferry port. Bars, restaurants and supermarkets etc very close by. Secure parking. Free laundry facilities.

  • User:farmgyrlbeachdreamer

    Trip type: Couples

    Incredibly disappointing.. will not recommend

    rating26 Nov 2025

    We have booked the ‘best’ suiteOn offer for a milestone family birthday event that we traveled from rural SEQ to attend .. Air con that won’t go below 25.5C and a room that didn’t meet our expectations After speaking with the staff we were moved from 1906 to 1907- a comparable room with the offer of free breakfast for the 3 nights we will be here to make up for the issue.. sadly , while the staff did the best they could, the alternative room, while cooler is still ‘inferior’ for what we thought we were paying for via Qantas Hotel bookings.Curtains that won’t close .Single glazed windows that are west facing and scorching to touch.Atmosphere is lacking - all top lights , no lamps or soft furnishings -It’s cold and stark .. the TV is too small to watch from the couch ( smaller than room 1906) and overall very disappointing ..Partner has stayed here before and suggested the Grand Chancellor when my preferred hotel wasn’t avail.Will not recommend or stay here again.

  • User:Reyan P

    Trip type: Family

    Over all observation

    rating01 Oct 2025

    We were disappointed with our stay at this so-called 4-star hotel.1. The room lighting was poor, with no dim or relaxing option available. It felt uncomfortable, especially in the evenings.2. The toilet had a bad smell, likely coming from the drain pipes, which made the bathroom unpleasant to use.3. For a 4-star hotel, I was surprised there was no espresso machine or even bottled water in the fridge—the fridge was completely empty.4. No complimentary slippers were provided, which is a basic amenity in most hotels of this level.5. No secure hotel parking is available, guests are left to park along the streets at their own risk.Overall, the experience fell short of expectations for a 4-star property. There are better options elsewhere that provide more comfort, convenience, and value.

  • User:WorldTravellerOz

    Trip type: Couples

    Caveat Emptor

    rating25 Jul 2025

    Means let the buyer beware.I stayed at this hotel chain in Hobart and was blown away how good it was.Certainly can’t say the same about this place.It’s like no one who works here cares about anyone or anything.The positives are the bed was comfortable but the pillows were so soft that I felt like I was drowning in them. The bathroom was spacious and clean but the toilet seat was broken.We stayed in an executive room.The lounge was uncomfortable due to no support (you sunk into it).The biggest issue was the air conditioning. It was stuck on heat mode and no matter how much playing with it, nothing changed that setting. We approached reception twice over consecutive days but nothing (as I said, no one cares).Breakfast was hit n miss, a few staples like bacon ?which was too salty and just not nice to eat), the eggs were ok but the toaster had to be cooked 3-4 times to get any colour though there were a few types of bread to choose from and the sourdough was nice. Fruit was not ripe and tasteless and the coffee machine (only one) produced flavourless coffee. Can’t wait to go home.

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot