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Heritage Hotel Hallstatt

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Heritage Hotel Hallstatt

locationKaprun, Austrian Alps

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About Heritage Hotel HallstattAbout Heritage Hotel Hallstatt

Location

This hotel is located in Hallstatt.

Facility

The hotel has a lift and features 54 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with central heating. A balcony is among the standard amenities of some rooms. Rooms have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. The hotel has family rooms and non-smoking rooms.

Sport

Parasols on the terrace are also available. For guests who wish to keep active, cycling/mountain biking and horse riding are available. Water sports enthusiasts are offered diving. The hotel's location is particularly ideal for skiers. Ski passes are available locally. After a long day, guests can relax in the wellness area, which features a spa and a sauna. Massage treatments are among the facilities available for an extra fee.

Meals

Dining facilities include a restaurant, a café and a bar. Half board can be booked. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

LocationLocation

Map preview

Around this property:

Centre

93 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

434

Very Good

282

Average

133

Poor

65

Terrible

69

Recent Reviews: 983

  • User:Raccocoon

    Trip type: Couples

    Nice breakfast buffet!

    rating24 May 2026

    We were here just for the breakfast buffet where a good variety and quality of foods was offered. Everything tastes delicious and the service was also nice. I would also consider staying here in case I visit Hallstatt again.

  • User:Passport65359334845

    Trip type: Family

    Not a great experience.

    rating03 Feb 2026

    First the blonde haired woman slammed the door in our faces so then we walked in the other entrance.Then we went around and she didn’t even mention that she closed the door in our faces.She lead us to our table she didn’t offer us drinksBut my meal there wasn’t much wrong with it! The Desserts Took two minutes to come but the coffee/Tea took around 10-15 minutes to come which was a long wait.The man with dark hair literally threw the receipt on the table.I’m very disappointed over the dinner it could’ve been a lot better.

  • User:Safari41843673750

    Trip type: Family

    Dissappinting

    rating03 Feb 2026

    We contacted the hotel at 4:30 PM to reserve a table for 5:00 PM. The reservation was handled courteously.Upon our arrival approximately three minutes prior to our reservation, we waited outside the restaurant until its opening.At 5:00 PM, as I approached the entrance, a staff member closed the door. I was unaware that the primary entrance was located on the opposite side of the restaurant. We proceeded to the designated entrance, provided our name, and were escorted to our table. The incident regarding the door closure was not addressed. This interaction was perceived as unprofessional.Upon being seated, we were provided with menus but were not offered beverages.Our food order was placed, and the meal was satisfactory.Following our meal, we requested the bill and completed payment via card. The receipt was presented in an abrupt manner.While Hallstatt is a picturesque location and the hotel appeared commendable, the service experienced during dinner was notably subpar.Basic professional courtesy, including a welcoming demeanor, significantly enhances the guest experience.This establishment was recommended by our local hotel, and we were quite disappointed with the service received.For those employed in the hospitality sector, a comprehensive understanding of client service principles is essential.

  • User:rahulb953

    Trip type: Family

    You pay for the views

    rating28 Oct 2025

    It’s possibly among the best located hotels and has a decent restaurant. Breakfast was average and morning staff was not the most friendly or helpful.

  • User:swoody

    Trip type: Couples

    We loved this place.

    rating04 Oct 2025

    If you arrive by train, the Hallstatt train station is on the opposite side of the lake from the town. The ferry operates in sync with the train schedule so waits are never long. Note: The ferry is cash only and is 4 euro's per person each way. While on this note, almost all the businesses in Hallstatt are cash only so be prepared. As for locating the hotel when you arrive by ferry, you would be hard pressed to miss it as the ferry dock is right in front of the hotel. We were quite happy with our room for cleanliness, comfort and amenities even if they are a little dated and sitting on our balcony overlooking the lake was hard to top even if it was quite small and in need of some work with nail heads sticking up. The hotel restaurant is great for breakfast very popular for dinner so i would encourage a reservation.

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