Lebenberg Schlosshotel Kitzbuhel

Recent Reviews: 824

• User:Heddy45

  Trip type: Couples

  Lovely Hotel

  19 Mar 2026

  We had such a great time at this hotel. Our room was in the old section which was huge. Our view looked at downtown Kitzbuhel. The staff were so friendly and professional. (Breakfast, Dinner, Bar, Reception, Spa, Shuttle staff) The shuttle service to the hill and town was great and accommodating. Breakfast was amazing. They had everything you could think of. So good that you probably never had to have lunch. Dinners were delicious. I had two spa treatments (facial/massage) which were soooo good.

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• User:JohnW2501

  Trip type: Friends getaway

  Emperors New Clothes?

  12 Mar 2026

  We were a group of friends, going for a weekend ski trip and wanted to stay in a smart, classic Austrian hotel. We booked Schloss Rooms to get the most authentic experience. Due to a booking screw up by our agents, we had two Schloss rooms and a shared suite. Check in was OK but time consuming form filling on a digital pad, then we were told that the rooms in the Schloss have no lift - no offer of help with bags - just have to lug them up the stairs on your own. The Schloss rooms are supposed to be 'traditional' but come across as - not touched in the last 20 years. Either the furniture was from a yard sale or just never maintained. The TV was precariously propped on a table too small and I had to crawl around on the floor to try and plug in the ariel cable. Luckily the weather was fab because if you have wet clothing there is no-where to dry it, the room is heated by boxed in radiators and cooled by opening the windows! There is a handheld shower, which was so tight to the wall it's impossible to stand underneath unless you hold it... it's a long time since I've experienced this. Water was supplied so tick for that. On a positive, the room was quiet albeit hot, and the mattress was firm and comfortable. Breakfast was good, especially off of the menu card, and the shuttles to the ski lift were constant and efficient. When it came to leaving, we had lugged our bags back to reception only to be told our rooms needed paying for. What followed was a series of requests for emails, bank statements and confirmations to try and prove the rooms were prepaid. Surely when we checked in, they would have taken a pre-charge on a card if this was the case?? We stood there for 30mins, with our taxi threatening to leave and our flight pending, before they found the funds in their account. No apology, no sense of responsibility just a request for a further room tax charge. I'm sure the big view pool is a massive draw but that's full of screaming kids by late afternoon, even out of school holidays, otherwise a disappointing and expensive experience.

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• User:Malvina K

  Trip type: Friends getaway

  Perfect for families! The staff was very accommodating, and the facilities were ideal for both adults and children. We f

  22 Feb 2026

  Outstanding hospitality! Every team member was attentive, professional, and kind. Thank you!

• User:GogoDantchev

  Trip type: Family

  Amazing Experience in a Very Bad Way

  04 Jan 2026

  It is truly amazing how such a beautiful hotel with such fantastic infrastructure can be so horribly mismanaged. The hotel was recommended to us by people who have been there in the past, but something has clearly gone wrong there. The staff is made up of a ragtag team of predominantly Greek people and other non-German speaking nationalities, who seem to have been specifically handpicked for their lack of experience and short fuse. The only people who seemed to know what they were doing were the bartenders and the kitchen staff who managed to produce decent food at the price of having to wait for it for hours. To be specific: At arrival things seemed quite alright apart from the fact that nobody seemed to speak German. The rooms were fine. Luggage was brought to us by a tall friendly man. From that point on things started going downhill. At dinner it took the staff 2 hours to bring our main course. The house rule for ordering drinks seemed to be that you had to ask the waiter 3 times for your drink before they brought it. This process was repeated every single day (we stayed 5 nights). Upon inquiring whether they could bring the food a little faster since we have a newborn who needs to sleep (it was already 23:00), we were ominously told by our waiter that “our time will come” – possibly because the staff also lacked English skills. After that the waiter started arguing with the woman from the restaurant reception. He told her to hold his tablet while she walked past our table, since “she could also wait a bit if all the guests had to wait for everything”. Once the bill arrived the waiter explained to us that he had given us a EUR 160 wine and not a EUR 50 wine by mistake, but since we had consumed it unknowingly, we had to pay for it. We politely declined which visibly confused him, and he proceeded with trying to tell us that they may be able to give us a discount. We declined the offer and he managed to bring the price down to the original price, after 20 minutes of pondering out loud what he should do. The cleaning lady in the morning wisely asked at what time she should clean our room out of respect for our newborn, only to scold us the next day why we were in the room 45 minutes after she should have cleaned it. My wife tried to explain that the cleaning lady was 45 minutes late, and we needed to feed the baby, but she possibly didn’t hear the explanation because she slammed the door midsentence. Before going to the SPA in the afternoon our friends ordered room service only to be told to go to the bar and pick it up themselves, since there was no one available to bring it up. The SPA, while having one of the most iconic views in Kitzbühel was clearly too small for the huge hotel, especially considering the fact, that only the outside sauna was properly working. The other saunas and the steambath were clearly not at the right temperature which for an Austrian hotel is truly sinful. The outside sauna was therefore crowded with people looking like a can of sardines. At New Years the party was magnificent. We concluded that service was perhaps so horrible, because the staff wanted to motivate the guests to bribe them for better service. This theory proved to be correct, since we were given the best table and proper service after prepayment. After having finally cracked the code, we thought our stay may improve, but were welcomed the next two days by the fact that the warm water at the hotel had stopped because something broke. Thus, we were treated to a free cold shower procedure for the rest of our stay. All in all it was comic but definitely not recommendable. A change of management or perhaps the hiring of management in the first place is a good recommendation for The Lebenberg Schlosshotel.

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• User:VWoolf21

  Trip type: Family

  Poor service and impersonal vibes

  23 Dec 2025

  This was our second stay in the hotel. Last year we had such a fantastic time that we decided to return this year in the same period. However our experience this time has not been nearly as good. The service has substantially degraded and the hotel felt very impersonal. The personnel in the restaurant was particularly disorganised, often unprofessional and at times even impolite. We always had long waits and bad vibes which is not something you would wish before Christmas. The shuttle service should be increased at busy times. Such a pity this beautiful hotel is now managed so poorly.

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