Schlosshotel Kitzbuhel – The Spa Momentum By A-Rosa Collection

Recent Reviews: 1187

• User:Explorer29680454049

  Trip type: Family

  5 Star week at the Schloss

  09 Apr 2026

  We travel a lot all over the world and we just had an amazing 8 day stay here. Highlights:- We were in room 600. HUGE suite with its own sauna, wine refrigerator and fireplace. - The spa was great. Gym was big and great. Food was amazing every day as well as the amazing piano player who we listened to sebveral nights and they were great! Guestrelation Schlosshotel, Gästeservice/Empfang at Schlosshotel Kitzbuhel, responded to this review Dear Explorer29680454049,Thank you very much for your wonderful feedback!We are delighted to hear that you enjoyed your 8-day stay at Schlosshotel Kitzbühel and that your suite, the spa and gym facilities, as well as our culinary offerings, met your expectations at such a high level.It is also a pleasure to know that you enjoyed the atmosphere created by our piano evenings.Your kind words mean a lot to our entire team, and we truly hope to welcome you back again soon!Melanie HuberGuest Relation Manager

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• User:Yakup K

  Trip type: Family

  Disappointing 5-Star Experience – Overpriced and Poor Service

  17 Feb 2026

  We stayed at this supposedly 5-star hotel in Austria expecting a relaxing family ski holiday, but the experience fell far short of expectations.The website showed rooms with balconies, which is why we booked – but the fine print said “balcony may not be available.” When we arrived and realized our assigned room had no balcony, we were unhappy and asked to leave or switch. Instead of trying to resolve it amicably, the staff immediately threatened to call the police if we didn’t pay 80% of the full stay. Only after we called their bluff (“go ahead and call”) did they magically find a balcony room in the same category.Even after the switch, the damage was done – the whole incident ruined the start of our trip.Other issues:• No staff available in the evenings to discuss reservations or problems – very inconvenient for a 5-star property.• The ski lockers are tiny; fitting even 2 pairs of skis is nearly impossible, let alone for families with 3-4 people per room. We have no idea how others manage.• The hotel feels seriously overpriced for what it offers.• The restaurant looks fancy, but the food quality is average at best – well below the presentation and price level.We tried to find a fair solution with management, but the aggressive approach (police threats instead of customer care) left a very bad taste. Wouldn’t recommend for families or anyone expecting true 5-star service.Avoid if you’re looking for value and hassle-free stay. Guestrelation Schlosshotel, Gästeservice/Empfang at Schlosshotel Kitzbuhel, responded to this review Dear yakupk996,Thank you for your feedback.Your Schlosshotel Team

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• User:Mark H

  Trip type: Family

  What you see is not what you get

  16 Feb 2026

  the entrance is a bit James Bond through a tunnel - into the car park and wow - heavy smell of weed. OK wasnt expecting that. The bar is not signposted and up about 3 flights of stairs. Drinks were good and very reasonable priced. Nice snacks. Staff talk loudly (argue?) with each other in earshot and the bar looks like a breakfast buffet. There are not that many guests. Have the Iranian rumours seen them off? We saw no evidence. Overall its not 5star lux as you get in Gstaad - but more likeable for it. Some interesting large scale modern art - definately not Tyrolean castle inside. iIwould go back Guestrelation Schlosshotel, Gästeservice/Empfang at Schlosshotel Kitzbuhel, responded to this review Dear mark54havenhand, Thank you for your feedback. Your Schlosshotel Team

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• User:Kate Szafran R

  Trip type: Family

  Excellent Facilities, Uneven Service During Peak Season

  08 Jan 2026

  The sushi bar at Schlosshotel Kitzbühel is a standout feature and, in theory, a wonderful addition to the property’s dining options. The quality and presentation were excellent and felt like a thoughtful, modern contrast to the traditional alpine offerings. Unfortunately, due to how busy the hotel was, service was overwhelmed, and we waited nearly an hour for a very small order. While the food itself was excellent, the extended wait significantly detracted from the overall experience.The property is lovely and the entertainment at night is a bonus. One of the highlights of our stay at Schlosshotel Kitzbühel was the convenience of the on-site ski rental service. Having everything handled directly at the hotel made getting on and off the mountain effortless, particularly during a busy ski period, and removed a great deal of logistical stress.The spa was another standout. It provided a calm, restorative retreat after full days on the slopes, with beautifully maintained facilities and a relaxing atmosphere that felt in line with the hotel’s luxury positioning. Both the ski rental experience and the spa contributed positively to our stay and reflected the level of comfort and ease we had hoped for.However, our overall experience at the property was impacted by some notable operational issues. Upon arrival, the hotel was unable to locate our reservation due to a system change, despite our deposit and completed pre-check-in. While the staff ultimately worked to accommodate us during an extremely busy holiday period, the situation created unnecessary stress at the start of what was meant to be a family vacation.One additional disappointment was the dinner service. While we expected (and are accustomed to) buffet-style offerings for salads and starters at alpine hotels, we were surprised to find that entrees were also served buffet-style. This was not what we anticipated from a property of this caliber and took away from the dining experience, particularly given the otherwise refined setting. We opted to eat out locally a few nights and found some amazing places - like The Mocking!While we appreciated the setting and amenities, we will look to other accommodations on future visits to the beautiful town of Kitzbühel. Guestrelation Schlosshotel, Gästeservice/Empfang at Schlosshotel Kitzbuhel, responded to this review Dear kateszafranr,Thank you for sharing your detailed feedback. We’re glad to hear that you enjoyed highlights such as our sushi bar, spa, and the convenience of our on-site ski rental, and that these contributed positively to your stay.We sincerely apologize for the issues you encountered, including the reservation mix-up on arrival, the long wait at the sushi bar, and the buffet-style dinner service, which fell short of your expectations. Your comments regarding these operational challenges are taken very seriously and will be reviewed carefully to improve our guest experience.We appreciate your insights and hope that, despite these setbacks, you were able to enjoy the comfort and amenities our property offers.Melanie HuberGuest Relation Manager

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• User:agapiv2017

  Trip type: Family

  unpleasant surprise

  26 Dec 2025

  the experience is not good first check in was supposed to be at 3:00 or 4:15 and we still hadn't been to our rooms... and when finally be there incidentally looked out to nowhere... they also supposed to be double bed etc. but…they have two singles beds together... without any flexibility... and while we pay 1200 per day for 7 days they asked us for another 500 to see something better than a wall... finally in this category of room we didn’t have the opportunity to make a hot tea or a coffee and i do not believe that we are a family of 4 and we are already pay 16.800 eur for a week ….. I wouldn't recommend it at all Guestrelation Schlosshotel, Gästeservice/Empfang at Schlosshotel Kitzbuhel, responded to this review Dear agapiv2017,Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, especially regarding the check-in time, room setup, and the view.Please accept our sincere apologies for the inconvenience. Your feedback is very important to us, and we will review the issues you raised. We hope to have the opportunity to welcome you again and provide a stay that better reflects our standards.Melanie HuberGuest Relation Manager //

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