Grand Hotel Bregenz - Mgallery

Recent Reviews: 330

• User:Steven S

  Trip type: Couples

  Grand Hotel in Bregenz, Austria. Great Spa.

  05 May 2026

  Great location 2 minutes walk to Lake Constance and 6 minutes to old town center. Very comfortable rooms with excellent air conditioning. We chose a balcony room and like the option of opening the door for ventilation. 5 minutes walk from Bregenz train station. Beautiful amphitheater on the lake, 2 minutes from hotel. The spa is roomy has a nicely sized sauna and steam room. Showers and towels are convenient in the space with a small relaxation area attached. Very clean and well maintained. Nude use is the standard. The swimming pool is attached to the spa area, swim suits required. We are trying the restaurant tonight, so another review to follow.No massage options on site.

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• User:b037

  Trip type: Friends getaway

  I'd not go again really

  31 Aug 2025

  This hotel did not inspire great confidence in terms of organisation, from checkin on. At least the issues managed to be solved at checkout. However, things like not taking full payment, or not being able to put expenses on the room due to system failure, are not totally helpful, and I think some of the staff were kind of stand-offish at times with unfriendly stares. Another issue is that the parking is a little walk from the hotel and people seemed to be confused that the parking directly outside belongs to the adjacent casino. Further, that particular gambling institution spews out customers smoking in the covered walkway between it and hotel and which you have to deal with while approaching the hotel's front door or waiting to get picked up out the front. Otherwise the rooms were pleasant, but there is only one lift, which I cannot really fathom in a relatively modern, busy hotel these days. Ahmad Al Assaf, Gästeservice/Empfang at Grand Hotel Bregenz MGallery, responded to this review Dear GuestThank you for sharing your impressions of your recent stay with us. We sincerely regret that your experience did not meet your expectations and appreciate the opportunity to address your concerns.We’re sorry to hear about the challenges you encountered during check-in and billing. System reliability and seamless service are fundamental, and we truly regret any inconvenience caused by the technical issues and delays. Your feedback has already been shared with our front office and IT teams to ensure improvements are made.We’re equally concerned to learn that some team members came across as unapproachable. This is not in line with our values or the welcoming atmosphere we aim to create, and we will follow up with our staff to ensure all guests feel genuinely welcomed and respected at all times.Regarding the parking situation, we understand the confusion. While we do offer dedicated hotel parking nearby, the proximity of the casino and shared access areas can cause misunderstandings — particularly for first-time guests. We are currently reviewing how we communicate this better, both before arrival and at check-in.We also acknowledge your point about the smoking area outside the entrance. While this space is not directly under our control, we are aware that it can impact the guest experience, and we are working with our neighboring businesses to find a more suitable solution.On a more positive note, we’re glad to hear that you found the rooms pleasant — though we understand your surprise regarding the single elevator. We recognize that this can be an inconvenience during busy times, and we appreciate your patience.While we're disappointed that your stay left you hesitant to return, we do thank you for your honest feedback — it’s crucial for us to learn where we need to improve. We hope that perhaps in the future, you might reconsider and allow us another opportunity to provide a smoother, more enjoyable experience.Warm regards,Ahmad Al Assaf - Guest Relations coordinator

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• User:majfeldbach

  Trip type: Family

  The room was slightly disappointing and breakfast chaotic, but the SPA saved the stay

  29 Aug 2025

• User:Mark G

  Trip type: Business

  Pretty Damn Awful

  01 May 2025

  the room and breakfast were OK... I booked such an expensive MGallery hotel as I wanted a decent restaurant and spa facillities with indoor pool. There was no restaurant; only bar snacks which were Sandwich or Gulaschsuppe which is the lowest of the low. I ended going ot the Csino next door whihc was mediocre and expensive. The pool water was quite cold; Sauna and Steam room not at a good temperature level. The Receptionist cut short my complaint at check.out.... unimpressed as an Accor Platinum Member... The worst Accor I ever stayed in 20 years.Surprised to see that no request to review was sent to me by Accor. Yazan Jarbou, Gästeservice/Empfang at Grand Hotel Bregenz MGallery, responded to this review Dear Mr. Mark,Thank you for taking the time to share your feedback. We regret that your stay did not fully meet your expectations, particularly regarding our dining options, spa facilities, and the service at the reception.We understand how important a comprehensive restaurant offering and well-maintained wellness amenities are to our guests. Please be assured that your comments are taken seriously and will be carefully reviewed to make necessary improvements.We are also sorry to hear that you did not receive an invitation to provide feedback after your stay. We strive to give every guest the opportunity to share their experience, and we will look into this matter internally.We hope you will consider giving us another opportunity in the future to demonstrate the quality and service that you expect from an Accor MGallery hotel.Kind regards,Ahmad Al Assaf - Guest Relation & Experience Coordinator

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• User:emmacummings

  Trip type: Family

  Family night away

  17 Apr 2025

  We booked this hotel the night before we went as we needed a night away, 3 adults and 1 teenage.We had two rooms, one twin bed on the first floor and one balcony room on the third. We did ask to be close to each other and I understood the room types were on different floors but we were the furthest opposite direction from each other. If you do book a balcony avoid 317 as you are basically in a tree, which is disappointing. Apart from the that, the rooms were lovely and very clean. The staff were very helpful and friendly. The pool and spa area is really nice, the pool isn’t deep but good for my daughters to have a swim. It’s in a great location, we arrived by train from Munich. The train station is very close. The lake is a few minutes walk away with plenty of restaurants nearby. We didn’t eat breakfast as it was 25 euros each and my daughters don’t each that much.We did get the boat to lindau the next morning. The boat was about a 5to 10 minutes walk away . Yazan Jarbou, Gästeservice/Empfang at Grand Hotel Bregenz MGallery, responded to this review Dear Ms. Emma,Thank you for taking the time to share your experience with us. We are pleased to hear that you found the rooms lovely and clean, and that our team was helpful and friendly during your stay.We understand that being accommodated on different floors and further apart than expected was disappointing, and we appreciate your feedback regarding our room. Your comments will certainly help us improve our room allocation process.It’s wonderful to know that you enjoyed our pool and spa facilities, and that our location suited your travel plans well, with easy access to the train station, lake, and nearby restaurants.We also understand your decision regarding breakfast and appreciate you sharing your thoughts.We hope to have the opportunity to welcome you and your family again for another enjoyable stay.Kind regards,Ahmad Al Assaf - Guest Relation & Experience Coordinator

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