Altstadt Vienna

Recent Reviews: 4338

• User:Mark S

  Trip type: Couples

  Lovely Hotel in Beautiful Vienna

  23 May 2026

  We stayed at the Hotel Altstadt Vienna for a week in April and were very pleased with the experience. The location is excellent, in a residential neighborhood with lots of restaurants and coffee shops (and small shops) and only about a 10-minute walk from the Museumsviertel. If you like to walk, many of Vienna's major tourist attractions are within walking distance.Staff members were extremely friendly and professional, and our room, a junior suite (the Opera Suite), was lovely. It faced an inner courtyard so there wasn’t much of a view, but it was still fairly bright and very quiet; I imagine rooms facing the street would have better views but also pick up traffic noise. Rooms are all individually decorated, and the owner’s art collection on display throughout the hotel provides for an interesting and fun artistic experience. The opera suite features a huge collection of LP's that you're welcome to play while you're there. The breakfast buffet was outstanding, and there are a few options to order other dishes, as well. Afternoon tea time was an added bonus.We enjoyed our week in Vienna tremendously, and the Hotel Altstadt certainly was a major factor. We would definitely stay here again.

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• User:jennybE7209HZ

  Trip type:

  An excellent hotel

  20 May 2026

  We read about the Altstadt in the Times and decided to try it, although our travel agent wasn’t so keen. We are delighted we stood our ground as it’s such a great hotel. We enjoy art and interesting buildings, this has some lovely pieces of art, alongside its excellent rooms and great service. We loved our suite the library suite, the great breakfasts and teatimes. Everyday between 4-6 tea and cakes are served, delicious. It’s in the 7th district and you can walk everywhere apart from the airport. The staff are all very welcoming and knowledgeable.

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• User:TayHZ

  Trip type:

  Amazing stay in an art hotel

  19 May 2026

  Pick this if you don't want run-of-the-mill hotels, and a truly Vienna/art experience! It is a hotel like no other. The Frank Josef Suite is especially beautiful, and with the abundance of reading material all around the hotel, you'll never get bored.

• User:loopnewyork

  Trip type: Couples

  Overall a nice stay

  19 May 2026

  First the positives: The hotel is in the perfect location, in a non-touristy part of Vienna in the 7th District. Close to cool independent shops, makers and vintage stores with easy access to the 4th, 5th, 6th and 1st districts. It is a small, chic hotel with great character— from the owner's modern art collection lining the walls to beautiful vintage tile on the floors and individually designed rooms. The tea service is a lovely touch. Breakfast was delicious and the team was extremely attentive. The negative: while the front desk team is lovely, they do not provide seamless "concierge" service. There were multiple episodes of miscommunication with reservation dates and times and simply "not reading previous emails" which caused unnecessary back and worth and frustration. Further, and very strangely, we received an email from the CEO Barbara, masked in politeness but quite directly said "we provide a concierge service free of charge, and please ask any further questions when you arrive."When I replied to her email talking about the communication issues, instead of addressing the issue, she ignored the email. Sadly, customer service starts from the top, which is why I can't give the hotel 5 stars as this tainted the overall experience. Milena G, Guest Services / Front Office at Hotel Altstadt Vienna, responded to this review Dear Mrs Greeenspan,thank you so much for taking the time to share such detailed feedback and for your many kind words about our hotel, our team, and the atmosphere we try to create. It truly means a lot to us that you appreciated the character of the house, the neighborhood, and the care from our staff.At the same time, I am genuinely sorry that the communication around reservations and arrangements caused frustration. We always try our very best to assist guests with restaurant bookings, tickets, and recommendations, and I regret that in this case the coordination did not feel smooth and effortless.I would also like to clarify that some of the reservation requests were for dates prior to your stay with us, while you were still staying elsewhere in Vienna. Even so, our team was very happy to help wherever possible. My message was intended only to kindly set expectations regarding the scope of our complimentary concierge assistance, never to make you feel unwelcome or unsupported, and I am truly sorry if it came across differently.As a small hotel, personal service is extremely important to us, which is why we take your comments seriously. Thank you again for your honest feedback — it is genuinely appreciated and helps us improve both our communication and our guest experience.We do hope that despite these frustrations, you still had a wonderful time in Vienna and that we may have the opportunity to welcome you in the future.Kind regardsBarbara Hammerschmid-KovarHotel Altstadt ViennaCEO

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• User:Jennifer C

  Trip type: Couples

  Perfect Stay in Vienna!

  17 May 2026

  This was by far the nicest hotel we’ve ever stayed in! Our room was beautiful, modern, and extremely comfortable. The breakfast was delicious & had many options including “immunity shots”, and we loved the coffee and tea time with candies & cake. The staff went above and beyond to make our stay special — everyone was kind, welcoming, and very accommodating. Since we had an early departure, the front desk even prepared takeaway sandwiches for us, which we enjoyed on the train to our next stop. The hotel is in a fun neighborhood with lots of cafes & shops & very convenient to the public transportation. Thank you for making our first visit to Vienna so memorable. We would absolutely love to stay here again!

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