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Ambassador

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Ambassador

locationVienna, Vienna

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About AmbassadorAbout Ambassador

Location

This hotel, like no other hotel in the city, has been a symbol of luxury, elegance and tradition for over a hundred years. It is located only a few minutes walk from St. Stephen's cathedral, the Opera and the Hofburg Imperial Palace.

Facility

The hotel was built in 1898. The hotel welcomes guests in a 5-storey building with a lift and 86 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service (no extra charge) to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Rooms include air conditioning and central heating. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. A direct dial telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has non-smoking rooms and smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking and a gym. Children are well looked after in the kids' club.

Meals

The dining area includes a non-smoking restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Ambassador Amenities at Ambassador

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Foyer

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Gym

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Public Transport

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

358

Very Good

301

Average

104

Poor

45

Terrible

52

Recent Reviews: 860

  • User:Katrina B

    Trip type: Couples

    Lovely Experience, The hotel was spotless the staff were friendly and attentive

    rating10 Apr 2026

    Wonderful clean hotel, can’t fault anything, lovely staff, fantastic breakfast options and all areas very clean.

  • User:Dirk W

    Trip type: Couples

    Old glory

    rating08 Feb 2026

    Vienna is an expensive city and Ambassador is no exception. At €300 per night, excluding breakfast, expectations are high, especially when it sells itself as a six-star Grand Old Lady.It delivers to a large degree : its location could not be better between shopping street Kärntner Straße and Neuer Markt with its historic characteristics. Most tourist destinations are within walking distance (The State Opera, St. Stephen's Cathedral, the Imperial Palace and the Musikverein).The building is old, but in good condition. Reception staff could do with some hospitality training ; they usually hide in the little backroom and only come out reluctantly. The key to your room is unique and they will charge you a few hundred Euro if you lose it - you are requested to leave it at reception whenever you go out.We got room 319 facing the Capuchin Church opposite the square. A large space, very classic, classy European, high plaster decorated ceiling, striped wall paper, timber wardrobe, large bed, table chairs, fridge with bar. A very small bathrm with plastic handshower. Only 1 heater working, but they fixed the others next day.I see on their website that they have some outstanding luxury rooms, but I guess they would be more expensive.Ambassador was perfect for our 3 day stay.

  • User:Louise T

    Trip type: Couples

    Anniversary visit

    rating15 Dec 2025

    We loved this hotel the spacious rooms, right in the heart of the city. Yet it was quiet and peaceful. The staff were all helpful couldn't do enough. We bought the tickets for trams etc and they were great getting to and fro. Vienna, can't wait to return.

  • User:Dan1976BFS

    Trip type: Couples

    Average

    rating09 Dec 2025

    This hotel itself looks great and certainly has a lot of potential. Our welcome was mediocre and not overly friendly. The room was large, if a little dated. I’d ask for a room on a high floor, as there was some noise from the street. The hotel markets itself as 5 star, but there were some features you often find in 2 or 3 star hotels that were missing, such as an iron & board and a kettle. The location, right on Kärtner Strß, is ideal, so close to everything with bars, coffee shops and restaurants on your doorstep.

  • User:IrishM150

    Trip type: Couples

    AVOID THIS HOTEL.

    rating10 Sept 2025

    Do not go to this hotel. There is building work going on, with scaffolding right outside the window and workers walking by at eye level. Then there is the drilling...you can hardly hear yourself think.We were not informed of the issue at check in, and even when we asked to be moved to another room, we were told none were available.We asked for a refund and this was refused, despite the fact that we left the room within minutes of opening the door.Disgraceful behaviour and not what you'd expect from a hotel of this (alleged) calibre. And official complaint has also been lodged.STAY AWAY!

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