ARCOTEL Kaiserwasser Wien

Recent Reviews: 932

• User: W0lfpac

  Trip type: Business

  Not a great experience

  Apart from the lobby area, this is quite a worn out property that has not been well maintained. It is quite clear that the hotel makes its business from conference visitors to the Austria Center down the road.The room was very basic but clean, with a gloomy view of a parking lot. Taking a shower is quite inconvenient. The bathroom has a big old tub and no shower cubicle. The tub has a partial show… Read moreApart from the lobby area, this is quite a worn out property that has not been well maintained. It is quite clear that the hotel makes its business from conference visitors to the Austria Center down the road.The room was very basic but clean, with a gloomy vi… Read more

• User: sara7

  Trip type: Business

  Good choice and no noise

  This hotel may not be fancy and it's far from the city center BUT the rooms are spacious, very clean and the bed is very comfortable. My room was a corner room with a nice view over the park, was recently renovated and very important for me, had very good soundproofing. Most of the customers are business people so you it is a quiet hotel. Breakfast was average , but if quiet is important to you, t… Read moreThis hotel may not be fancy and it's far from the city center BUT the rooms are spacious, very clean and the bed is very comfortable. My room was a corner room with a nice view over the park, was recently renovated and very important for me, had very good soun… Read more

• User: Davidb1180

  Trip type: Business

  Hotel cancelled my booking on day of arrival!

  Booked to stay one night for a conference as othee colleagues also staying there. Was phoned on the day of arrival (!) to be told that they had overbooked and could not accommodate me. They offered a room at a sister hotel that doesn’t have the spa facilities 20 minutes away. Not impressed! Have booked an alternative hotel nearby which fortunately had availability! John Wallen-Holubek, Guest Se… Read moreBooked to stay one night for a conference as othee colleagues also staying there. Was phoned on the day of arrival (!) to be told that they had overbooked and could not accommodate me. They offered a room at a sister hotel that doesn’t have the spa facilities… Read more

• User: Raphaël H

  Trip type: Solo travel

  SCAM

  Basically, I booked this hotel to attend a medical meeting. I received a phone call 12 hours before my flight stating that they were experiencing electricity and water problems and that I had to choose between a cancellation or being booked to another affiliated hotel (did not provide more details at the time). Of course in such a short notice I chose the second option and they stated I would rece… Read moreBasically, I booked this hotel to attend a medical meeting. I received a phone call 12 hours before my flight stating that they were experiencing electricity and water problems and that I had to choose between a cancellation or being booked to another affiliat… Read more

• User: Kerry B

  Trip type: Solo travel

  A Hidden Gem by the Danube

  My stay at Arcotel Kaiserwasser Wien was nothing short of exceptional. The customer service was impeccable, with staff going above and beyond to ensure a comfortable and memorable experience. Their warmth and attentiveness truly made me feel at home. Special shout out to the young lady who does the main check-ins and check-outs.One of the highlights of this hotel is its stunning location. Nestled… Read moreMy stay at Arcotel Kaiserwasser Wien was nothing short of exceptional. The customer service was impeccable, with staff going above and beyond to ensure a comfortable and memorable experience. Their warmth and attentiveness truly made me feel at home. Special s… Read more