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Eurostars Grand Hotel Wien

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Eurostars Grand Hotel Wien

locationVienna, Vienna

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About Eurostars Grand Hotel WienAbout Eurostars Grand Hotel Wien

Location

This hotel lies within a few paces of the state opera house, St. Stephen's cathedral and the famous Kärntner Straße. Vienna's famous Ringstraße and Karlsplatz underground station are both to be found within a few minutes walk of this hotel that was built in a traditionally classical style in 1870.

Facility

The hotel was built in 1870. Guests have a choice of 175 non-smoking rooms located in two 7-storey buildings with lifts. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a page service and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available. Lectures, presentations and meetings can be held in one of the 13 conference rooms.

Rooms

Air conditioning, individually adjustable heating and a fan ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Comfortable sun loungers are available on the terrace. For those who wish to stay active while on holiday, the hotel offers horse riding. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. An entertainment programme and a casino are also options for entertainment.

Meals

Various dining options are available, including a dining room, a café and a bar. Warm hospitality and a cosy atmosphere await guests in 4 non-smoking restaurants. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Eurostars Grand Hotel Wien Amenities at Eurostars Grand Hotel Wien

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Casino

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Horse Riding

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      Massage

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

Map preview

Around this property:

Public Transport

100 m

Train Station

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1394

Very Good

349

Average

100

Poor

41

Terrible

59

Recent Reviews: 1943

  • User:Wolf K

    Trip type: Business

    Not „Leading Hotel of the World“ anymore but still great location

    rating18 May 2026

    Over the past decade I’ve been a regular guest at the hotel and it always was my favorite choice in the city because of style, location and value for money. After they shifted from LHW to Eurostars, I did not stay there until I used one day stop over thousands week on a business trip to check in again.I was positively surprised that there was no noticeable change. The rooms of course remained the same and front desk staff was friendly and attentive.Only the breakfast felt a bit downgraded. I was not overly impressed by the service and the coffee was disappointing, something you wouldn’t expect in Vienna. On top of this, one of the juices at the buffet was completely spoiled. Maybe they just had a bad day but it’s something I did not experience during dozens of stays at the hotel before. However, independent of the breakfast experience it is still a great hotel at an fantastic location, with unique old Viennese flair at very good prices compared to other five stars in the inner city..

  • User:_H5330LZ

    Trip type: Family

    So so

    rating02 Apr 2026

    Pros: location, 2 restaurants, good breakfast, breakfast until 11:30. Cons: at 11:20, the breakfast staff rolled up a cart without warning and started clearing the buffet. They didn't remove the plates from your table and carelessly dropped an omelette on it while taking food from the buffet at 11:20. This continued for two days. They were shouting loudly as they were clearing the table and it was passive aggression to make us leave without finishing our meal. At exactly 11:35 our table and another table were completely cleared, we were not allowed to take the fruit and the staff was extremely rude. P.S. The guy at the reception sent us to an Italian restaurant which was very bad. Do not send tourists there.

  • User:Lozza H

    Trip type: Friends getaway

    Not so great

    rating13 Feb 2026

    Second visit, this one not as good as last. Lots of changes. Breakfast good but reception and housekeeping a bit hit and miss and the stunning 1870 restaurant now used for half board rather than top luxury. Seems to have slipped from 5* to 4 at best, just since we visited last year. The feeling of luxury has gone, more like “cram ‘em in” shame but plenty of other great hotels in area.

  • User:motzkitrash

    Trip type: Family

    still imperial

    rating03 Feb 2026

    Perfect location from a walkable distance to underground and trams AND also to the opera and the pedestrian zones on the way to Stephansplatz. We had already stayed here a couple years ago albeit in a different floor/rooms, though I don't know if there were changes after the Eurostars takeover. Our room felt a bit narrow now and there was a missing plug to switch on the lamps by the bed, though we did not need them so we didn't complain about them. The bathroom was also smaller but again, I suppose that's on it being a different room/floor. Clean to the core and with perhaps the most wonderful breakfast (BENEDICT EGGS ALL THE WAY) out of all the hotels we've stayed at in Europe. The staff at the front desk seemed interns or newbies and despite a hiccup or two, lovely at every encounter. Loved seeing familiar faces at the breakfast room though. The biedermeier/belle epoque/victorian environment gives the hotel its magical vibes that made me fall in love with it back in 2024 and fortunately are and hope will stay there forever.

  • User:mirunan2016

    Trip type: Family

    Awful reception staff

    rating16 Jan 2026

    The hotel is good, low standard than years ago, but the reception staff is beyond anyone can imagine. Only unprofessional young employees that are not able to manage the reservation and cannot treat old costumers like that should have!

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