Eurostars Grand Hotel Wien

Recent Reviews: 1958

• User: k c

  Trip type: Family

  Eurostars Grand Hotel Wien (Vienna)

  BEWARE, TRAVELERS — Extremely Disappointing ExperienceFrom the moment my family entered the lobby of this hotel, marketed as a 5-star luxury property, our experience was unacceptable.We had reserved and prepaid for three rooms for theee nights at more than $800 per room, per night. Upon arrival, management informed us that all three rooms had “water damage” and could not accommodate us. We later l… Read moreBEWARE, TRAVELERS — Extremely Disappointing ExperienceFrom the moment my family entered the lobby of this hotel, marketed as a 5-star luxury property, our experience was unacceptable.We had reserved and prepaid for three rooms for theee nights at more than $80… Read more

• User: LJA_55

  Trip type: Couples

  Old world charm and elegance that works in 2026

  Grand Hotel Wien delivers old world elegance with flawless service and functionality. The rooms are refined and comfortable, the staff are warm and attentive without ever being familiar or intrusive, and the location—steps from the State Opera—couldn’t be better. Every detail feels polished, making the stay both luxurious and effortless. A truly memorable hotel experience.We cannot wait to returnGrand Hotel Wien delivers old world elegance with flawless service and functionality. The rooms are refined and comfortable, the staff are warm and attentive without ever being familiar or intrusive, and the location—steps from the State Opera—couldn’t be bett… Read more

• User: bpemirates

  Trip type: Family

  The worst room view in Vienna

  I booked this hotel based on many positive reviews, but unfortunately, I was given a room with the worst view ever I had.I'm right now writing this review from my room in the Hoyel and ask all future guests who are looking for nice view to avoid room 231 othrwise they will enjoy a view that is completely unworthy of the high price they are paying. Personally, I will never ever return to this hotel… Read moreI booked this hotel based on many positive reviews, but unfortunately, I was given a room with the worst view ever I had.I'm right now writing this review from my room in the Hoyel and ask all future guests who are looking for nice view to avoid room 231 othrw… Read more

• User: Climber68645978327

  Trip type: Friends getaway

  Great location, some wonderful staff - others could smile more!

  Pro: location, fabulous reception team (thanks, Olga and others ), great breakfast (thanks Goren and Basima) . Very nice bathrooms (in rooms and public spaces). Wonderful room 406(had to upgrade but worth it) Con: concierge has very limited hours, so not really available to help, cheapest rooms are really cramped w tiny closet, impossible for more than one very light packer for one night . The hot… Read morePro: location, fabulous reception team (thanks, Olga and others ), great breakfast (thanks Goren and Basima) . Very nice bathrooms (in rooms and public spaces). Wonderful room 406(had to upgrade but worth it) Con: concierge has very limited hours, so not reall… Read more

• User: Ruxandra A

  Trip type: Family

  Want to be spoiled! Don’t go there!

  The building is exquisite! But!! It is not what you would expect from a five star hotel. To begin off, let’s talk about housekeeping: very bad!! I am traveling for about 20 years all over the world and it is for the first time I found my night gown thrown over the nightstand ??! They are not cleaning the coffee machine and not replacing the coffee pods. In the room is cold and many people are aski… Read moreThe building is exquisite! But!! It is not what you would expect from a five star hotel. To begin off, let’s talk about housekeeping: very bad!! I am traveling for about 20 years all over the world and it is for the first time I found my night gown thrown over… Read more