Grand Hotel Palace Schonbrunn

Recent Reviews: 1197

• User: Curious401132

  Trip type: Couples

  Bag stolen… bag disappeared!! themfon t care about our money!!

  I stayed at the hotel for two nights, in room 113. During my stay, I went shopping and had some perishable items with me, so I gave a bag to one of the receptionists and asked them to keep it in the refrigerator. I was given a ticket for the bag.The next morning, when I went to collect it, the bag was nowhere to be found. Has it disappeared? Was it stolen? It was a beautiful refrigerated bag from… Read moreI stayed at the hotel for two nights, in room 113. During my stay, I went shopping and had some perishable items with me, so I gave a bag to one of the receptionists and asked them to keep it in the refrigerator. I was given a ticket for the bag.The next morni… Read more

• User: travelerbiz

  Trip type: Business

  Emblematic of Hilton’s fall from grace.

  Three days with absolutely no housekeeping. The one time housekeeping did show up, it was to offer us coffee pods—for the coffee maker we didn’t have. When we asked for an actual coffee maker, we were simply told no.The front desk doesn’t answer the phone, so don’t expect much help there either.Breakfast was the highlight of the stay, earning a solid 2.5 out of 10—which should tell you everything… Read moreThree days with absolutely no housekeeping. The one time housekeeping did show up, it was to offer us coffee pods—for the coffee maker we didn’t have. When we asked for an actual coffee maker, we were simply told no.The front desk doesn’t answer the phone, so… Read more

• User: daliborka7

  Trip type: Family

  Good hotel !

  As a frequent guest at this hotel, I am generally very satisfied with the value for money it offers.The location is a bit far from the city center, but since we always travel by car, this wasn’t an issue for us. A big plus is the on-site parking garage, which is very convenient.The rooms are spacious, comfortable, and clean, and the beds are very cozy. Since the hotel is situated on a very busy st… Read moreAs a frequent guest at this hotel, I am generally very satisfied with the value for money it offers.The location is a bit far from the city center, but since we always travel by car, this wasn’t an issue for us. A big plus is the on-site parking garage, which… Read more

• User: Tahran C

  Trip type: Business

  Old but comfy

  Fine hotel, easy late night check in with a fine receptionist - they moved me to deluxe king w/ balcony after i was accidentally sent to the wrong room.. hilton rewards has its perks.. while the rooms are spacious with a nice bed: the pillows are that industry standard 'ball of fluff," not my favorite. only holiday inn seems to get that right by offering 2 types of pillow, why don't others follow.… Read moreFine hotel, easy late night check in with a fine receptionist - they moved me to deluxe king w/ balcony after i was accidentally sent to the wrong room.. hilton rewards has its perks.. while the rooms are spacious with a nice bed: the pillows are that industry… Read more

• User: Travel_fun_and_live

  Trip type: Family

  Cold recep?ion. Not willing to help.

  The hotel looks good. It's a solid 4-star hotel. The room is spacious and well-furnished. The bathroom looks modern. For the price paid, it offers good value. However, there are things that need improvement.1. The room is not cleaned every day. I stayed two nights and after the first night they didn't come in to change towels or clean the room. This seems unacceptable at this level.2. The staff is… Read moreThe hotel looks good. It's a solid 4-star hotel. The room is spacious and well-furnished. The bathroom looks modern. For the price paid, it offers good value. However, there are things that need improvement.1. The room is not cleaned every day. I stayed two ni… Read more