Holiday Inn - The Niu, Franz Vienna

Recent Reviews: 349

• User:darren g

  Trip type: Friends getaway

  3 days in vienna...this means nothing to me

  13 Mar 2026

  Stayed in this lovely holiday inn right next to a tram stop and 1 mile from the prater ParkThe decor is lovely, friendly staff , the room was modern and comfy bed and a good assortment on the buffet breakfast I would reccomend staying here

• User:rain070687

  Trip type: Family

  Extremely Disappointing Stay – Not Recommended

  22 Jan 2026

  I would not recommend this hotel.The location is not ideal, and the overall experience was very disappointing. The rooms are sold as air-conditioned, but the AC was switched off. One night, I woke up completely drenched in sweat. When I went down to the reception for help, there was no one at the desk—it felt like a haunted place.Eventually, a lady came in from outside the hotel and told me she couldn’t do anything. She suggested that I sleep with the windows open and said she would inform the management and arrange a room change. Nothing happened, and both nights I had to sleep without AC.The hotel staff, if available at all, were extremely unhelpful. We were told they could give a 15-minute parking ticket, but that it wouldn’t be useful for us. They directed us to a nearby Tabak (tobacco store), where we were informed that these 15-minute parking tickets are actually free—yet the hotel front desk still refused to provide one.The hotel had very few guests, and when we parked our car in the hotel garage at 11 pm, we requested a small discount since half the day was already over and we only needed overnight parking. Clara at the front desk declined immediately without even trying to understand our situation.Overall, the staff seemed disinterested and unwelcoming. As tourists, we expected at least some basic assistance, but instead, it felt like they just wanted to hand over the keys and get us out of their sight.It’s better to pay a little more and stay somewhere respectful, with honest room descriptions and helpful staff, rather than booking a hotel that sells non-AC rooms as AC. IHG Service, Guest Services / Front Office at Holiday Inn - The Niu Franz Vienna by IHG, responded to this review Hi rain070687,Thank you for choosing to stay with us at Holiday Inn - The Niu Franz Vienna. Providing outstanding service and supporting your travel needs are always top priorities for us. I am sorry we missed making your experience seamless this time.We take guest feedback seriously and want to ensure that the relevant teams are alerted. Feel free to email your full reservation details, contact information, any actions taken by management regarding your concerns, along with your Tripadvisor username, to IHGService@ihg.com.We understand you have many options for accommodations and hope you will continue to consider IHG Hotels & Resorts for your future travels.Warm regards,Alice P.Case ManagerIHG Hotels & Resorts Service

  Read more

• User:virthanki

  Trip type: Family

  Youthful and Vibrant Hotel

  10 Jul 2025

  We booked this hotel last minute, for one night. It was a significant distance away from central Vienna. We were able to find parking on an adjacent street, which was free since it was a Saturday. Reception was welcoming, but was unable to promise us a late check out, despite our IHG status. The hotel and room was very clean, modern and funky with a youthful vibe. However, it was quite small, especially with an additional sofa bed. The shower door is open, making it slightly difficult for travelling groups. However, there is a glass panel, from which you are unable to see through. There is also shower gel and shampoo provided in the shower. Breakfast was brilliant, adequate for our lacto vegetarian needs. Unlike in parts of Central and Eastern Europe, there was a toaster provided. There was fruit yoghurt and plenty of different cereals. Fresh fruit and fruit salad was also available.

  Read more

• User:Marsleone

  Trip type: Friends getaway

  More than just a good location

  03 Jul 2025

  I'd just like to report on a very pleasant experience we've just had:First and foremost, I wish to recommend including breakfast to your stay. It's buffet style, served on the ground floor, with plenty of salad, cheese, pâté, cold cuts, fruit, yoghurt, cereal, bread, croissants, cakes, eggs, bacon, sausages, and delicious freshly made pancakes with varied toppings. There was also a good assortment of cold and hot beverages. We could choose to sit indoors or outdoors. A real treat!The room upstairs was very clean and comfortable. Not very roomy, but cosy. The bed was soft but firm. A separate toilet from the shower area was much appreciated too. Adjacent to the reception area, there are common rooms with refreshments, as well as an evening cocktail bar. The WiFi worked well both upstairs and downstairs, so we could do some remote work too.Our only complaint was that the wash basin had been leaking a bit onto the floor underneath, which we pointed out to the cleaners the day before we left, and to reception at checkout time.By the way, all staff were very kind and helpful throughout our stay. They all seemed committed to providing us with a nice experience - which we most certainly did! 🙂

  Read more

• User:Segyefgrfge

  Trip type: Couples

  Bad experience on this Hotel

  02 Jun 2025

  The location is not good. I am not sure why IHG put their name on this hotel. There's only 1 restaurant you can find. Far from tourist attractions. The elevator was working crazy on that time. The manager is not reachable, and when you raised an issue, the front desk always saying to us to talk with the manager that you don't even know if that person is coming or just come when that manager wants to.

  Read more