Hotel Imperial, A Luxury Collection Hotel

Recent Reviews: 2028

• User:borjeno

  Trip type: Couples

  A very relaxing hotel

  25 Apr 2026

  This was our first stay at the Imperial and it certainly makes you go "oh wow" when you arrive in the lobby. The staff are so nice and do anticipate your needs a lot of the time and go the extra mile to smile and make your stay personal, special and a happy experience. It was my wife's birthday while we were there and we had not mentioned it but when we returned from a concert there was a vase of red roses, a Tort with fresh fruit and a bottle of champagne in the room, how lovely is that. We will need to return to Vienna as we did not allow enough time to visit all the places, venues and pastry shops we would have liked. We look forward to our next stay at the Hotel Imperial.

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• User:Elaine M

  Trip type: Couples

  Perfect Hotel Choice in Vienna

  22 Apr 2026

  Choose this hotel in Vienna! Centrally located within easy walking to Old Town, the rooms are beautifully appointed and impeccably kept; housekeeping superb. Book the Sisi Suite-you are transported to an Old World, gracious setting in this spacious, two-room gorgeous suite. That being said, what sets this hotel apart is the caring and thoughtful staff-attentive Attila, Felix, and Raphael at the front desk thoughtfully made suggestions, booked restaurants and touring choices. In fact, when I had emailed concierge Felix in advance of our arrival asking for suggestions, he promptly replied with a comprehensive list of suggested restaurants (all excellent choices), theater options, activities so that we were well-prepared before arrival. The caring extends to the always good-humored and efficient doormen, the polite Imperial Bar and Imperial Café staff. Don't miss breakfast-an endless array of fresh, locally sourced selections-truly a dream along with the creative coffee selections. We loved dinner in the café as well-excellent suggestions and service.

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• User:andresr61

  Trip type: Couples

  Most definitely an Imperial experience

  31 Mar 2026

  Just **wow**. I'm happy to say this hotel lived up to all of my expectations while in Vienna for the first time. We wanted an elegant, European, fancy, comfortable, well located hotel for our two-day say and this is exactly what we got. Aside from the "imperial" atmosphere, the manager and staff were simply exceptional. Anita Baur, the assistant front office manager was a gem, so friendly and informative, always helpful to provide information. Highlights for us were the elegant and comfortable rooms, the turndown service, the small details like water and chocolates. We had drinks several times in the lobby bar which was elegant and our friends were surprised to have one of the best margaritas made by an Italian bartender - cheers to her and the hotel! Thomas van Opstal, Geschäftsführer at Hotel Imperial, a Luxury Collection Hotel, Vienna, responded to this review Dear andresr61,Thank you so much for your wonderful review of Hotel Imperial Vienna. We are delighted to hear that your first visit to Vienna was made even more memorable by your stay with us.It’s fantastic that you enjoyed our amenities and offerings, and that Anita and our team made such a positive impression.We truly appreciate your kind words and look forward to welcoming you back for another Imperial experience in Vienna.Warm regards,J. Thomas C. van OpstalGeneral ManagerHotel Imperial, Vienna

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• User:Simbet

  Trip type: Business

  Lovely three night stay, just a couple minor quirks

  31 Mar 2026

  We stayed three nights at the Hotel Imperial in Vienna. We had a deluxe king room. Aside from just a couple quirks, we loved this property. The location was excellent, our room very quiet and relaxing, the excellent staff friendly and accommodating. Our large room was beautifully decorated in fitting with the Imperial’s architectural style and history. Our bed and pillows were very comfy (perhaps the mattress could use a replacement sooner rather than later, but we still slept great.) We appreciated the updated bedside clock that included a USB port and a wireless charger. We didn’t use the mini bar but they also had a complimentary individual sized coffee maker and kettle with teas and as many complimentary bottles of water as you wanted. It was lovely to sit at the room’s little table with the window behind us drinking a coffee in the morning!The marble bathroom was beautiful with a large tub and double vanities; our only complaint was that the water pressure in the shower could have been a bit stronger (this may have been because we were on a higher floor and of course it’s an older building.) The turndown service and the little welcome treats were terrific! We made use of the gym a couple times – they have some older but still serviceable TechnoGym cardio equipment, a bunch of dumbbells, a bench, one of those multi-exercise pulley system weight machines, and a little alcove where you can do yoga or stretching. We did not use it, but a nice bonus is a sauna.We didn’t have time to have a drink or snack at the bar – it would’ve been fun to hear the jazz performers on one of the nights we were there, oh well. We were on the fence about whether or not to splurge for the breakfast in the café but in the end decided not to, mainly because we had an afternoon pastry and coffee in the café upon arrival while we waited for our room to be ready. Our apple strudel was limp from presumably being reheated in a microwave, the coffee lukewarm, and we had to call a second waiter over for the check after waiting (no exaggeration) fifteen minutes after the first one either forgot or decided it wasn’t his table to deal with. That lackluster experience really was the only disappointing part of our stay. All in all, we adored the Hotel Imperial and would definitely recommend this property to anyone wanting to stay in Vienna’s Innere Stadt. Thomas van Opstal, Geschäftsführer at Hotel Imperial, a Luxury Collection Hotel, Vienna, responded to this review Dear Simbet,Thank you very much for taking the time to share such a thoughtful and detailed review of your stay at Hotel Imperial Vienna.We are delighted to hear that you enjoyed our offerings and amenities and that your time with us was overall so pleasant.At the same time, we truly appreciate your constructive feedback. We are pleased to inform you that all mattresses have just been completely replaced this week. Regarding the shower pressure, our maintenance team has promptly inspected the system, thank you for bringing this to our attention.We are also very sorry to hear about your disappointing experience at Café Imperial. This is certainly not reflective of the high standards we strive to maintain, and we have shared your feedback with our Food & Beverage team to ensure that such shortcomings do not occur again.Thank you once again for your kind recommendation. We would be absolutely delighted to welcome you back for another stay in Vienna.Warm regards,J. Thomas C. van OpstalGeneral ManagerHotel Imperial, Vienna

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• User:Getaway24983281995

  Trip type: Family

  First class service & comfort

  28 Mar 2026

  Ilker Checked us in and was very helpful and informative. He even walked us to our room, very politely. I also spoke to the director of rooms, Sebastian, and had a pleasant conversation. The hotel is breathtaking and one I will absolutely return to. Sebastian shared details about a hotel tour they offer each morning. It will certainly be hard to top this one! Thomas van Opstal, Geschäftsführer at Hotel Imperial, a Luxury Collection Hotel, Vienna, responded to this review Dear Getaway24983281995,Thank you very much for your wonderful review.We are delighted to hear that Ilker and Sebastian made such a positive impression and that you enjoyed your stay with us.We would be very pleased to welcome you back for another memorable experience.Warm regards,J. Thomas C. van OpstalGeneral ManagerHotel Imperial, Vienna

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