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Hotel Mercure Vienna First

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Hotel Mercure Vienna First

locationVienna, Vienna

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About Hotel Mercure Vienna FirstAbout Hotel Mercure Vienna First

Location

This hotel is located in the heart of Vienna.

Facility

The hotel has a lift and features 49 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. The indoor and outdoor pools are ideal for exercise as well as relaxation. The hotel offers hiking.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hotel Mercure Vienna First Amenities at Hotel Mercure Vienna First

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

521

Very Good

282

Average

63

Poor

15

Terrible

13

Recent Reviews: 894

  • User:lucianopE5081XT

    Trip type: Solo travel

    Very good Breakfast and Exceptional Hospitality

    rating25 May 2026

    Excellent breakfast with a great variety and good quality. The team was extremely caring, attentive, and gentle throughout the whole experience. Their kindness and hospitality made the stay even more enjoyable. Highly recommended!

  • User:Julien L

    Trip type: Business

    Nicely located hotel with very kind staff!

    rating04 May 2026

    Nicely located hotel with very kind staff! Katharina Deyerizadeh, Sonstige at Hotel Mercure Vienna First, responded to this review Sehr geehrte B1039GAjulienl,Herzlichen Dank für Ihr freundliches Feedback! Schön zu hören, dass Sie sich bei uns wohlgefühlt haben. Wir freuen uns auf ein Wiedersehen.Mit freundlichen GrüßenMaria DanzingerAssistant Front Office Manager

  • User:AroundtheGlobex

    Trip type: Family

    Decent, no bad surprises but not perfect.

    rating03 May 2026

    Decent, no bad surprises but not perfect. The room size was very nice. The location was perfect. Yet, the hotel is a bit worn out and for instance the elevator was sometimes not working for reasons beyond our knowledge, at certain times there was no one at the reception and the sound proofness was not perfect. Yet, no major complaints, though there was certainly room for improvement. Bottom line: If you want a price/performance hotel at a decent location, this hotel is good for you. Katharina Deyerizadeh, Sonstige at Hotel Mercure Vienna First, responded to this review Dear Mercure guest,we truly appreciate your nice and detailed review!Your feedback means a lot to our team.We hope to see you again very soon.Best regards from Vienna,Salvatore - Front Desk

  • User:George G

    Trip type: Solo travel

    Very good hotel with amazing breakfast

    rating29 Apr 2026

    The breakfast was very good and the service exceeded out expectations. Katharina Deyerizadeh, Sonstige at Hotel Mercure Vienna First, responded to this review Dear georgegZ7673WE,We truly appreciate your positive review! Your feedback means a lot to our team. We hope to see you again soon.Best regards,Maria DanzingerAssistant Front Office Manager

  • User:jen b

    Trip type: Family

    Perfect Choice

    rating26 Apr 2026

    My daughter and I had a room on the 5th floor which was very comfortable, clean and spacious. The beds were of a good size too. The tea and coffee amenities were replenished daily, plus a generous amount of water was also supplied. The Hotel location for us was perfect and within easy reach of the venues we had booked and planned to visit. The staff from Reception to domestics were so very pleasant and helpful, with a special mention to Oliver. On the whole this was value for money with a very welcome atmosphere each time we entered the Hotel. Katharina Deyerizadeh, Sonstige at Hotel Mercure Vienna First, responded to this review Dear bennettjennifer,Thank you for your great feedback! It is wonderful to hear that you felt comfortable during your stay. Your feedback means a lot to our team. We look forward to welcoming you back.Best regards,Maria DanzingerAssistant Front Office Manager

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