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Mercure Wien City

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Mercure Wien City

locationVienna, Vienna

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About Mercure Wien CityAbout Mercure Wien City

Location

This hotel is located right in the heart of Vienna.

Facility

The hotel has a lift and features 122 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms and smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. Fine weather can be enjoyed on the terrace. Leisure activities and facilities at the hotel include a sauna or, for a fee, a gym. A dance club offers fun and entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet and lunch are served every day. Staff are also happy to provide children's meals.

Amenities at Mercure Wien City Amenities at Mercure Wien City

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

    • -

      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Gym

    • -

      Sauna

LocationLocation

Map preview

Around this property:

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

404

Very Good

647

Average

313

Poor

74

Terrible

27

Recent Reviews: 1465

  • User:Richard E

    Trip type: Solo travel

    Quiet, quiet, quiet !

    rating13 May 2026

    Very clean, bright quiet modern hotel with very easy access to the city centre. I cannot fault it. Rooms are a decent size with good facilities and very quiet. Katharina Deyerizadeh, Geschäftsführer at Hotel Mercure Wien City, responded to this review Dear Richard E,Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated the cleanliness, modernity, and tranquility of our hotel, as well as its accessibility to the city center. Your satisfaction is our priority.Best regards,Peter JünglingGeneral ManagerHotel Mercure Wien City

  • User:Alla1403

    Trip type: Family

    Great stay

    rating06 May 2026

    Perfect stay for my friend and her family — thank you so much to Katharina Deyerizadeh and the team for looking after them so well!The beautiful surprise in the room with balloons and prosecco for my friend’s birthday was such a thoughtful and kind touch.I’ve also been told the breakfast choices were fantastic, and my friend’s little boy gave the chicken schnitzel “10 out of 10” — compliments to the chef! If only kids did TripAdvisor reviews!Thanks again for taking such great care of my friend and her family Katharina Deyerizadeh, Geschäftsführer at Hotel Mercure Wien City, responded to this review Dear Alla1403,Thank you for your kind words regarding your recent experience at Hotel Mercure Wien City. We are delighted to hear that your friend and her family enjoyed their stay and appreciated the special touches we provided for the birthday celebration. It is always our goal to create memorable moments for our guests, and we are pleased that our team, particularly Katharina Deyerizadeh, made a positive impact.We are also thrilled to know that the breakfast options were great for you. Your feedback is invaluable, and we look forward to welcoming you and your friends back for another wonderful stay in the future.Best regards,Peter JünglingGeneral ManagerHotel Mercure Wien City

  • User:lagrigorio

    Trip type: Family

    A value for money experience.

    rating12 Apr 2026

    Lovely hotel, very close to the centre of Vienna, good, clean environment, helpful staff, nice interior spaces. Quiet and relaxing rooms. A very beautiful experience by the Danube channel. Definitely will come back. Katharina Deyerizadeh, Geschäftsführer at Hotel Mercure Wien City, responded to this review Dear Gregory Lachanas,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our location, cleanliness, and staff helpful. Your appreciation of our hotel and its surroundings is greatly valued. We look forward to welcoming you back in the future.Best regards,Peter JünglingGeneral ManagerHotel Mercure Wien City

  • User:Jenna K

    Trip type: Couples

    Perfect stay!

    rating27 Mar 2026

    We had an absolutely wonderful stay! The location was perfect and made everything easily accessible. The room was clean and very comfortable and the staff was incredibly kind and helpful.After we checked out, my husband realized he had forgotten his watch in the room. The staff contacted us right away and they even offered to mail it to our home country! We are so grateful for the whole experience and will definitely come again when we are in Vienna! Thank you so much Mercure hotel! ☺️ Katharina Deyerizadeh, Geschäftsführer at Hotel Mercure Wien City, responded to this review Dear Jenna K,Thank you for your wonderful feedback regarding your recent stay at Hotel Mercure Wien City. We are delighted to hear that you found our location convenient and that your room met your expectations for comfort and cleanliness. It is especially gratifying to know that our staff made a positive impact on your experience.We appreciate your acknowledgment of our efforts in returning your husband's watch, as we strive to provide a service that reflects our commitment to guest satisfaction. We look forward to welcoming you back during your next visit to Vienna.Best regards,Peter JünglingGeneral ManagerHotel Mercure Wien City

  • User:isabellW4576QA

    Trip type: Couples

    No Smart TV

    rating19 Feb 2026

    If you don't speak German, the big TV in the room will be useless. No network connection, no Smart tv, no Netflix, no way to watch anything. Katharina Deyerizadeh, Geschäftsführer at Hotel Mercure Wien City, responded to this review Dear Isabel L,Thank you for sharing your feedback regarding your recent stay. We regret to hear that the television facilities did not meet your expectations. Unfortunately we do not have access for smart TV in our rooms. But we are having different channels in different languages. Your comments are valuable, and we will consider them as we continue to enhance our services for all guests.Goodbye and best regards,Peter JünglingGeneral ManagerHotel Mercure Wien City

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