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Mercure Wien Westbahnhof

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Mercure Wien Westbahnhof

locationVienna, Vienna

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About Mercure Wien WestbahnhofAbout Mercure Wien Westbahnhof

Location

This city hotel lies directly opposite Westbahnhof within a 10-minute walk, guests will reach Mariahilferstrasse, one of the largest shopping streets in Vienna. Links to the public transport network can easily be reached on foot, lying just 100 m from the hotel.

Facility

A suite, 15 single rooms and 237 double rooms are located on 8 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include medical assistance, 24-hour room service and a laundry service. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a projector.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A mini fridge and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and 253 non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including a gym, a spa and a sauna. A nightclub offers fun and entertainment.

Meals

Dining facilities include a restaurant, a breakfast room, a café and a bar. Catering options include bed and breakfast, half board and full board. A delicious and varied buffet is prepared for breakfast every day, and a set menu can be ordered at lunch and dinner. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Mercure Wien Westbahnhof Amenities at Mercure Wien Westbahnhof

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

    • -

      Bicycle Cellar

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      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Cloakroom

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      Conference Room

    • -

      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

    • -

      Restaurant(s)

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      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Theatre

    • -

      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Full Board

    • -

      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Cycling/Mountain Biking

    • -

      Gym

    • -

      Sauna

LocationLocation

Map preview

Around this property:

Public Transport

100 m

Train Station

100 m

Underground/Over ground Station

300 m

Shopping opportunities

500 m

City Centre

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

340

Very Good

605

Average

342

Poor

123

Terrible

82

Recent Reviews: 1492

  • User:Alfredo C

    Trip type: Family

    Mercure as a Íbis Budget!

    rating08 May 2026

    One of the worst experiencies with Mercure.

  • User:Traveler04299998216

    Trip type: Couples

    Good choice

    rating25 Apr 2026

    Clean, friendly people and very well located. Close to wbf train station Thomas Wacker, Other at Hotel Mercure Wien Westbahnhof, responded to this review Dear Traveler, We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. The team of the Mercure Hotel Wien Westbahnhof

  • User:Darek S

    Trip type: Friends getaway

    “A clever way to scam customers out of their money.”

    rating13 Feb 2026

    I booked several rooms at this hotel. We all arrived together as planned. The hotel charged my friends, who stayed under my reservation in the Accor system.After we checked out, I was unfairly charged a “no-show” fee, even though we did show up and stayed at the hotel.The staff was very rude and unwilling to help resolve the issue. It feels like the hotel is misleading customers and charging them unfairly.I definitely do not recommend this place. Thomas Wacker, Other at Hotel Mercure Wien Westbahnhof, responded to this review Dear dareks724, again: We would like to point out that you booked three non-cancellable rooms but only occupied one. As is standard practice in the international hotel industry, we have therefore charged a no-show fee. We apologize for any inconvenience and had contact you again in a separate email. With best regards, The team of the Mercure Hotel Wien Westbahnhof

  • User:Abdellatif S

    Trip type: Family

    Disappointing experience!

    rating27 Dec 2025

    This hotel completely failed us. We booked two connecting rooms and arrived to find they simply ignored our request and forced us into two separate rooms. The staff showed zero willingness to help and didn’t care at all about the inconvenience they caused. Totally unprofessional and not worth your money. Thomas Wacker, Other at Hotel Mercure Wien Westbahnhof, responded to this review Dear Abdellatif S,We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, The team of the Mercure Hotel Wien Westbahnhof

  • User:Aisa_1228

    Trip type: Friends getaway

    An okay hotel

    rating24 Dec 2025

    The hotel is one of the cheap finds I can find with a good location. It is adjacent to the westbanhoff. It is close to the shopping street and many restaurants. I like the kication as ut is a short ride to the palace and a short ride to the old town.It is cheap as the fridge is not included. It is okay because we are getting ice from the bar downstairs. The soundproofing is quite nice although it is near the main road and train station.The beds are okay as well and was able to sleep properly. Thomas Wacker, Other at Hotel Mercure Wien Westbahnhof, responded to this review Dear Aisa_1228,Thank you very much for your visit. We are very pleased that you rated us highly and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

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