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Mercure Wien Zentrum

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Mercure Wien Zentrum

locationVienna, Vienna

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About Mercure Wien ZentrumAbout Mercure Wien Zentrum

Location

The hotel is located in the heart of Vienna in the historic city centre. Exclusive shopping areas are within walking distance and Vienna International Airport is approximately 20 km away.

Facility

154 non-smoking rooms are available to guests in a 9-storey main building and a 5-storey auxiliary building. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Family rooms are available for parents with children.

Sport

A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, a sauna, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a non-smoking restaurant, a breakfast room, a café and a bar. Bed and breakfast is offered as a catering option. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Wien Zentrum Amenities at Mercure Wien Zentrum

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Massage

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      Sauna

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

691

Very Good

940

Average

283

Poor

70

Terrible

34

Recent Reviews: 2018

  • User:Bianca B

    Trip type: Couples

    Great hotel

    rating21 Apr 2026

    A great hotel. It is centrally located, the rooms are equipped with what you need and the staff is very friendly. Being my husband's birthday, we also received a complementary bottle of wine with a nice message. I am also glad that the hotel can store luggage if needed at check out. The breakfast contains many options. Just a suggestion for the privilege room, where the mini bar is included in the price, it would be great to have a diversity of the products in the mini bar (e.g. other brands of juices on different days maybe, or to include also beer, snacks/sweets). As a conclusion, I do recommend this hotel for a nice stay. Katharina Deyerizadeh, Gästeservice/Empfang at Mercure Wien Zentrum, responded to this review Dear O257JDbiancab,Thank you for your great feedback! We are very happy that you enjoyed our central location, friendly team, and birthday surprise. It is wonderful to hear you had a special stay.We also appreciate your suggestion regarding the minibar in the privilege room and will gladly take it into consideration.We hope to welcome you back again soon!Best regards,Maria Danzinger

  • User:EriLibby

    Trip type: Friends getaway

    Cozy hotel, friendly & kind staff

    rating15 Mar 2026

    Perfect location down town. Very cozy and friendly atmosphere. From the moment we entered the hotel, the receptionist, Richard, was vey kind, helpful & made us feel welcome. We booked a privileged room, which was quite big and also had mini bar soft drinks for free! All the bathroom amenities were covered, including hair conditioner & body lotion. The price was more than reasonable. Super clean and very attention to detail by staff. Breakfast was amazing, the staff was very kind and helpful - especially Veronica & Zerrin, and as an added bonus they made for us fresh juice with fruits & vegetables of our choice. All in all, a wonderful experience. Definitely coming back here next time in Vienna! We already suggested it to our friends! Katharina Deyerizadeh, Gästeservice/Empfang at Mercure Wien Zentrum, responded to this review Dearest Mercure guest,we thank you for the kind words and positive feedback about your stay.Thank you for sharing your experience, we are looking forward to your next visit!Warm regards from Vienna,Salvatore - Front Desk

  • User:Sam M

    Trip type: Family

    Vienna stay

    rating15 Mar 2026

    Great service! Veronika made our juices everyday with such kindness and smile! Katharina Deyerizadeh, Gästeservice/Empfang at Mercure Wien Zentrum, responded to this review Dearest Mercure guest,we thank you kindly for the nice words and positive feedback about your stay.Thank you for sharing your experience, we are looking forward to your next visit!Warm regards from Vienna,Salvatore - Front Desk

  • User:ruthcamilleri

    Trip type: Family

    Very nice stay at the heart of Vienna

    rating15 Mar 2026

    Nice hotel and very good breakfast. We travelled with my elderly father and we got a room upgrade so that we could have adjacent rooms which was really appreciated. The pillows were a bit too soft but we were immediately given extra pillows as soon as we asked :) Very attentive and caring staff indeed. Many thanks to Veronika, Zerrin, Koch and Suleiman. Katharina Deyerizadeh, Gästeservice/Empfang at Mercure Wien Zentrum, responded to this review Dearest Mercure guest,we thank you kindly for the nice words and positive feedback about your stay.Thank you for sharing your experience, we are looking forward to your next visit!Warm regards from Vienna,Salvatore - Front Desk

  • User:dudish

    Trip type: Couples

    Short wien weekend Jan2026

    rating31 Jan 2026

    Excellent location. Inner city. Walking distance from all Vienna attractions. Great brakefast. Clean and fraindly. We will back for sure. Katharina Deyerizadeh, Gästeservice/Empfang at Mercure Wien Zentrum, responded to this review Dearest Dudish,we thank you kindly for the nice feedback about your stay.Thank you for sharing your experience, we are looking forward to your next visit!Warm regards from Vienna,Salvatore - Front Desk

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