Novotel Wien City

Recent Reviews: 1990

• User:Harry W

  Trip type: Business

  Avoid this hotel

  17 Jan 2026

  Avoid this hotel. You cannot trust the word of registration desk personnel, in my case I requested info whether breakfast is included, answer was yes. My original reservation document had disappeared. Four times, on different mornings, I requested this same information and answer was yes. In the end of stay it was not and we were asked to pay €27/person which is very expensive and not worth it! Do not trust the personnel, they cheat you. Service was non-attentive and dull, customer is always wrong here. Hotel- cmanager, Owner at Novotel Wien City, responded to this review Dear Harry,Thank you for taking the time to share your feedback.We sincerely regret that your experience did not meet the high standards we strive to uphold. The concerns you raised about breakfast charges and service attentiveness have been shared with our team to ensure clearer communication and improved guest interactions moving forward.Your feedback is invaluable as we continually seek to enhance our guest experience. We understand the importance of reliable information and attentive service, and we are committed to addressing these areas thoroughly.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Peter Jelinek, Resident Manager

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• User:92debrat

  Trip type: Family

  Not the Novotel we know and love

  01 Jan 2026

  Not a fantastic start to our stay in Vienna. We booked an Executive Room for a family of 4 and paid the extra tariff for it. The photos on the website are a little misleading. We certainly didn’t get a better room, a view, or a balcony. Of course I did ask and there was no rooms with either of these available. Compensation, two bottles of juice and one set of bathroom amenities between four of us.We didn’t get any of the ‘extras’ this room offered until I asked for them, which we really shouldn’t have to do. The fold out couch had one single bed cover, again I had to ask for a second cover as there are four of us. The young staff member came to the room and gave us a second cover, not exactly apologising.Over all really disappointing, we have stayed in Novotel all over the world and this one could do better to uphold the brand name. For the money I think we could have found better accomodation in this area. The young guy who checked us in was lovely, and he did try to help but clearly management weren’t interested.Won’t stay again. Hotel- cmanager, Owner at Novotel Wien City, responded to this review Dear Debra,Thank you very much for your feedback.We appreciate your kind mention of our team member who assisted during check-in and made efforts to support your stay.We sincerely regret that several aspects of your experience fell short of expectations. Our Executive Rooms typically offer enhanced amenities and select views, though availability can vary based on reservation timing. We understand the importance of consistent service delivery and will reinforce our protocols to ensure all room features are properly prepared prior to arrival. While we aim to resolve concerns promptly, we acknowledge this instance required multiple requests and will address this in team training. Your feedback helps us improve, and we hope to restore your confidence during a future visit.It would be a pleasure to welcome you back in the future. Best regards,Peter.Jelinek, Resident Manager

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• User:Darlene M

  Trip type: Couples

  Okay Hotel but wouldn't stay again!

  30 Dec 2025

  Hotel is a small boutique hotel. Our room was very small and cold! There was no heat in the room and the bathroom floor was like ice. The best they would do for us was give us a Dyson heater to use in the room but that didn't solve the bathroom issue as the bathroom was divided from the main room by a small door! Secondly the shower/tub would not drain properly so had to leave the stopper out. Also, if you have any mobility issues beware, to get into the shower you have to step over a 4 foot ceramic wall and there are no bars to hold onto. As my husband said, it's an okay hotel if you are staying one night, in and out, but we were there for three so felt quite cramped and uncomfortable. Front staff were friendly enough though I think they were a little overwhelmed by all the people checking in and out. They do have a restaurant onsite but found it rather expensive, especially when you have restaurants all over Vienna within walking distance. One last note, they do provide a mini fridge but it's empty! Hotel- cmanager, Owner at Novotel Wien City, responded to this review Dear Darlene, Thank you for taking the time to share your review.We are pleased to know that our front desk team made a positive impression during your stay. Their dedication to providing warm and professional service is a priority for us.We sincerely regret that several aspects of your experience did not meet your expectations. Our rooms are designed to balance comfort with modern aesthetics, though we understand the layout may have felt restrictive for an extended visit. Regarding temperature concerns, we provide individual climate controls in all rooms and are always available to assist with adjustments. Bathroom amenities including non-slip surfaces and grab bars are available in select accessible rooms, which we recommend requesting during future bookings. We’ve shared your comments about the restaurant pricing with our culinary team as we continually refine our offerings.We do hope to have the opportunity to welcome you back in the future. Best regards,Peter Jelinek, Resident Manager

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• User:petras428

  Trip type: Family

  Average

  27 Dec 2025

  Location very good. Not in a busy area but close to underground and trams. Also centre within walking distance and also shopping mall. We booked an execustive room which was lovely. Room was clean and we also had a complimentary mini bar and they left us jam and small goodies for christmas. Our extractor fan in bathroom wasnt working and although we reported it, it wasnt fixed our safe was also not working but it was fixed. Shower cap and vanity kits were not replaced. Room was ready after 3pm although it says checkin is at 3pm. Luggage was kept for us in a luggage room although one of the receptionist was being sarcastic due to the amount of luggage we had. Bed not very comfy and sofa bed for kids was not comfy at all. Breakfast was ok but on different days certain food was not available for example christmas day no toast and salmon were available and we were told coz its a holiday. Another day no pancakes for the kids. Dinner at hotel was ok but nothing special. Hotel- cmanager, Owner at Novotel Wien City, responded to this review Dear Petras,Thank you for taking the time to review your stay with us.We're delighted you appreciated the convenient location near public transport and central attractions. It's wonderful to know your executive room met your expectations with its cleanliness and seasonal amenities during your Christmas stay.However, we sincerely apologize that some aspects of your experience fell short. We regret the maintenance delays and housekeeping oversights you encountered. Please know our team is always available to address such matters promptly during your stay. While our check-in time is listed at 3 PM, we understand waiting can be inconvenient and appreciate your patience.Nonetheless, we're pleased our luggage storage facility could accommodate your needs despite the circumstances. The proximity to shopping areas and Vienna's landmarks remains a highlight we're glad you could enjoy.We hope to welcome you back again in the future.Best wishes,Peter Jelinek, Resident Manager

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• User:759negarh

  Trip type: Solo travel

  “Good Location, Average Service”

  15 Oct 2025

  I stayed at this hotel for three nights in September 2025.The location is excellent — very convenient for the metro and easy access to the city center.Breakfast was average for a 4-star hotel. My room was on the first floor facing the street. Although I placed the “Please clean my room” sign, housekeeping didn’t come until I asked. The cleaning was quite superficial, and tea and coffee were not refilled.The next day, housekeeping came around 6 p.m., which was rather late, and only refilled the tea. I was surprised to see that the glasses were washed in the bathroom sink without detergent — not very hygienic in my opinion. I requested new glasses the following day, and they replaced them.A jug was provided for filling water from the bathroom tap, which I didn’t find hygienic either.Overall, the location was great, but housekeeping quality and hygiene standards should be improved. Hotel- cmanager, Owner at Novotel Wien City, responded to this review Dear Guest,Thank you for taking the time to share this review of your stay with us.We appreciate your positive overall rating and are glad you recognized our team's efforts.However, we sincerely regret that certain service aspects during your stay fell short of expectations. Our housekeeping team is available daily until 6:00 PM and would have been happy to address any immediate needs upon request. Cleanliness standards are paramount, and we've reinforced proper glass-cleaning protocols with our staff.Nonetheless, we're delighted our central location served you well for exploring Vienna. The Nestroyplatz metro station's proximity makes city access particularly convenient for guests.We do hope that we will have the chance to see you again in the future.Best wishes,Markus Koller, General Manager

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