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So/ Vienna

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So/ Vienna

locationVienna, Vienna

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About So/ ViennaAbout So/ Vienna

Location

The hotel is located in the centre of the city, only a short walk from all major attractions. The Schwedenplatz underground station (lines U1 and U4) is 800 m away just across the Schwedenbrücke bridge on the other side of the River Danube. Vienna International Airport is about 17 km away.

Facility

The hotel has 18 junior suites, 8 suites and 173 double rooms, which are located on 18 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a plug adapter, an alarm clock and WiFi provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products, a selection of towels and background music. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, yoga, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon and hydrotherapy treatments. Subject to charge: massage treatments. Leisure facilities include an entertainment programme, a kids' club, a dance club and a nightclub.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Bed and breakfast is offered as a catering option. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at So/ Vienna Amenities at So/ Vienna

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

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      Nightclub

    • -

      Pets

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

    • -

      Children's Entertainment

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      Cycling/Mountain Biking

    • -

      Gym

    • -

      Jacuzzi

    • -

      Massage

    • -

      Sauna

    • -

      Steam bath

LocationLocation

Map preview

Around this property:

Public Transport

500 m

Bus Station

500 m

Train Station

500 m

City Centre

1 km

Tourist Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2004

Very Good

637

Average

199

Poor

66

Terrible

74

Recent Reviews: 2980

  • User:blubs99

    Trip type: Couples

    SO Vienna is SO AMAZING

    rating23 May 2026

    Having reviewed almost 300 hotels on TripAdvisor and staying at hundreds of five star hotels in USA, Europe, Asia and South America, this is the first time I can say this: Best hotel I have ever stayed in! From the moment we arrived the service from the staff amazed me. Exceptionally well trained staff, genuine desire to serve the guests and a friendly atmosphere that I never experienced in other hotels from virtually every employee we met. The reception team, the bell desk, the rooftop restaurant staff, housekeeping and the spa team all deserve praise and recognition. One amazing example: on Sunday morning the restaurant ran out of bananas at breakfast. I went to the front desk and asked the reception team if there is a market close by where I can get a banana! They told me markets are closed on Sunday but to sit down for a couple minutes! A couple minutes later she handed me 3 bananas! I have no clue how she did that! In over 40 years of traveling I have never experienced this level of service. Besides the exceptional service, our room was extremely comfortable and well laid out. Finally, I must compliment the hotel management for capturing such outstanding employees.

  • User:Marcela V

    Trip type: Family

    Wonderful stay @SO/ Vienna

    rating10 Apr 2026

    In April 2026, I had a stay at SO/ Vienna that turned out to be one of the most pleasant and memorable travel experiences I've had!We were staying in a spacious and very comfortable room, with a superb view of the Danube and some of Vienna’s most beautiful sights.Dinner at Das LOFT was extraordinary! All the dishes exceeded expectations, and the wines presented by the sommelier were a unique experience in themselves. The Cusco we had for desserts is certainly a must to try. I highly recommend going up to the restaurant on the 18th floor for a truly special dining and aesthetic experience The staff super friendly, young, and exceptionally professional; provided us with an great level of care. Looking forward to be back again! Christian Klaus, Sonstige at SO/ Vienna, responded to this review Dear marcelavZ9102NK,Thank you very much for your wonderful review.We are truly delighted to hear that your stay at SO/ Vienna was such a memorable experience and that you enjoyed your room with its views over the Danube, as well as your dinner at Das LOFT. Your kind words regarding our team, cuisine, and service mean a great deal to us and will be shared with everyone involved.We very much look forward to welcoming you back again soon.Kind regards,Christian E. KlausGeneral Manager, SO/ Vienna

  • User:I K

    Trip type: Family

    3 star attitude n amenities

    rating04 Apr 2026

    3 star attitude and behavior dressed up as 5 star . 2 rooms where air conditioning doesn’t work. Promises to deliver amenities that never came . It shows Christian Klaus, Sonstige at SO/ Vienna, responded to this review Dear ik402,Thank you for sharing your feedback. We are very sorry to hear that your stay did not meet your expectations. Your comments regarding the air conditioning and amenities have been noted, and we will address these issues with our team to ensure a better experience for future guests.We appreciate your input and hope to have the opportunity to welcome you back so we can provide the high standard of service SO/ Vienna strives for.Kind regardsChristian E. Klaus, General ManagerSO/ Vienna

  • User:Sousagomes97

    Trip type: Couples

    A great experience!

    rating04 Apr 2026

    The experience at SO/ Vienna was simply great. Our city-view room on the 7thfloor offered a beautiful view over the city.The rooms are very comfortable, and the housekeeping team left our room spotless every single day.Breakfast is served on the 18th floor and offers a breathtaking view. I would especially like to highlight Damaris and Milena, two wonderful members of the staff who took care of us with true professionalism, warmth, and grace. They really know how to balance excellent service with genuine hospitality. Please keep them — they clearly know how to make guests feel welcome.We will definitely return to Vienna and to SO/ Vienna. Christian Klaus, Sonstige at SO/ Vienna, responded to this review Dear Sousagomes97,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your city-view room and that your stay with us was so comfortable.We will be sure to share your kind words with Damaris, Milena, and the entire team—they will be thrilled to know their efforts made your stay memorable.We look forward to welcoming you back to SO/ Vienna on your next visit to the city!Kind regardsChristian E. Klaus, General ManagerSO/ Vienna

  • User:U-Grow T

    Trip type: Business

    REALLY BAD SERVICE AT NIGHT... dont ever try to order anything at night here

    rating02 Apr 2026

    I’m writing this as a long-time guest who is honestly disappointed by tonight’s experience.I am a Diamond member in Accor and have been staying at the hotel almost every weekend. What happened tonight was surprisingly poor and left a very bad impression.1st ordered 2 dinners soup with nuddles inside .. they serve it only with spoon no chopsticks no forks to eat the noodles, the fires were really caold, but they brought a hot one after 30 min. then at night. I simply ordered a yogurt with honey and almonds before going to sleep—something I have ordered many times before without any issue. I spoke on the phone with someone named Isabel, who said she is the bar manager, and another staff member, Flori.the conversation was in English with me. They put me on hold for about 30 minutes. they didn’t realize that I also understand German. While I was still on the line, they started speaking negatively about me in German to each other, assuming I wouldn’t understand.In the end, I was told there is no yogurt available at night—only at breakfast. how come and I am having it every weekend????? And in a 5-star hotel, where I’ve received this exact item many times before, the inconsistency is already questionable.What made it worse was the way it was handled: The call was simply ended without any real service, lang me 30 min on hold at night then hang on my face. To my surprise, there was also no manager on duty to address the situation.This experience felt unprofessional and disrespectful, especially as a regular guest.I will most likely continue coming to the hotel because I generally like the brand and the international standard. However, after tonight, I will avoid ordering anything through room service if this is the level of service being provided.I would strongly suggest reviewing your night shift operations. It seems that guests are left with inexperienced staff who lack both communication skills and basic service awareness.This is not what one expects from a 5-star hotel.P.S.: About 15 minutes later, someone knocked quite aggressively on my door. To my surprise, it was the yogurt I had ordered. I thanked her, but told her I no longer wanted it, as I was already in the process of writing this TripAdvisor review.I want to be clear: I am not writing this to harm anyone. I’m writing it as feedback and as a lesson for the people involved, for their future work—whether in this hotel or anywhere else in the hospitality industry.In hospitality, the guest should feel valued and respected. That is something I believe is often missing in many hotels in Europe compared to other parts of the world, where service is handled with more care and attention.What surprised me the most is experiencing this level of service in a 5-star hotel—especially within what has been my favorite hotel chain worldwide. Christian Klaus, Sonstige at SO/ Vienna, responded to this review Dear ugr0wt,Thank you very much for sharing your detailed feedback. We sincerely apologize for the inconvenience you experienced with your room service during your stay. We truly appreciate your loyalty as a Diamond member and long-time guest.Your comments have been shared with our team to ensure that we continue to improve the guest experience, especially during night service, and to maintain the high standard you expect from SO/ Vienna.We hope to have the pleasure of welcoming you back soon and providing you with a flawless stay.Kind regardsChristian E. Klaus, General ManagerSO/ Vienna

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