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The Ritz-Carlton, Vienna

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The Ritz-Carlton, Vienna

locationVienna, Vienna

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About The Ritz-Carlton, ViennaAbout The Ritz-Carlton, Vienna

Location

This hotel is located right in the heart of Vienna.

Facility

The hotel has a lift and features 202 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable indoor temperatures. A balcony or terrace is a standard feature of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For guests' convenience, units include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower, a bathtub, a whirlpool bath and a bidet. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. For guests who wish to keep active, cycling/mountain biking, golf and horse riding are available. The surroundings of the hotel offer an ideal environment for skiing. Ski passes are available locally. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Alcoholic beverages are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at The Ritz-Carlton, Vienna Amenities at The Ritz-Carlton, Vienna

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Centre

600 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1600

Very Good

293

Average

112

Poor

44

Terrible

44

Recent Reviews: 2093

  • User:bhramini

    Trip type: Family

    Hospitality spot on

    rating24 May 2026

    I would rate this hotel a 3 on 5. 1 for Marie, 1 for Mathew and the other 1 for the gentleman at the concierge. Everyone were so warm and the hospitality was just so good. I would strongly recommend the hotel to do their renovation work as the rooms are getting old and worn out. Other than that if this doesn’t bother you then it’s a great stay ! Special shout out to Marie especially! Thank you Marie for everything and every help extended out to us. Julia Kofler, Other at The Ritz-Carlton, Vienna, responded to this review Dear bhramini, Thank you very much for taking the time to share your feedback. First and foremost, we are delighted to hear how warmly you were cared for by Marie, Mathew, and our Concierge team. Your kind recognition of their hospitality and attentiveness is much appreciated.At the same time, please allow me to sincerely apologize that the design and décor of our hotel did not fully reflect your expectations. We truly appreciate your honest feedback regarding the current condition of the rooms, as comments like yours are very valuable for us as we continuously look into enhancing and maintaining our product.As shared with Marie yesterday, we would be absolutely delighted to welcome you back on another occasion and hope to provide you with an even more memorable stay experience in the future.Sincerely, Julia KoflerDirector of Quality

  • User:Sherri R

    Trip type: Couples

    Amazing hotel stay!

    rating10 May 2026

    I don't have a single complaint about our recent stay at the Ritz in Vienna - everything was fabulous! It started with a warm champagne greeting by Nikolett in the Club Room. She was always kind and was very helpful. We also really enjoyed talking with Alejandro and Paloma in the Club Room (very helpful as well) and enjoyed the food and drink service. We enjoyed the wine tasting led by Georgios (who was also very helpful in the bar downstairs), had a nice tea service and did the special cocktail time in the D Bar downstairs with Aina (& Sophia) - 2 more wonderful people. Franchesco was our server in the restaurant downstairs twice and was delightful. While we were ready to get back home, we hated leaving this hotel - it was the best hotel experience we have had in many years! Thank you all! Sylvia Schmetz, General Manager at The Ritz-Carlton, Vienna, responded to this review Dear SherriLR,Thank you very much for sharing such a wonderful review. We are truly delighted to hear that every aspect of your stay exceeded your expectations and that so many of our Ladies and Gentlemen—Nikolett, Alejandro, Paloma, Georgios, Aina, Sophia, and Francesco—made your experience so special.Your kind words about the service, experiences, and memorable moments mean a great deal to us, and we will be thrilled to share your recognition with the entire team.It would be our pleasure to welcome you back to The Ritz-Carlton, Vienna for another exceptional stay in the near future.Warm regards,Sylvia SchmetzPersonal Assistant to General ManagerThe Ritz-Carlton, Vienna

  • User:BTracey1966

    Trip type: Family

    A Memorable Vienna Trip Made Even Better by the Ritz‑Carlton Team

    rating28 Apr 2026

    We visited Vienna for the first time as my son was running in the marathon, and although our stay began with a few issues on the first night, what followed was one of the best examples of service recovery I’ve ever experienced. The next morning we shared our concerns with Sabrina, who immediately took ownership and reassured us she would take care of everything. When we returned later that day, both of our rooms had been upgraded, and we were welcomed with flowers, gifts and chocolates — a thoughtful gesture that set the tone for the rest of our stay.From that moment on, the service was nothing short of exceptional. For the next four days, every member of the team went out of their way to ensure we were comfortable and well looked after. Nothing was ever too much trouble.Before we even arrived, Oscar reached out with dining suggestions. We told him the kind of atmosphere we were hoping for, and every reservation he made was absolutely perfect — each one added something special to what became a fantastic five days in Vienna. Jasper, Sabrina and Oscar consistently went above and beyond, and their warmth and professionalism truly elevated our experience.After the marathon, we enjoyed rooftop cocktails where Iana (F&B Supervisor) took wonderful care of us. Her attentiveness and genuine hospitality made the evening feel celebratory and memorable. She is a real asset to The Ritz‑Carlton.All in all, I genuinely cannot remember the last time I received such consistently excellent service from such a dedicated and passionate team. We left with nothing but gratitude — and we are already looking forward to returning. Sylvia Schmetz, General Manager at The Ritz-Carlton, Vienna, responded to this review Dear Guest User, We are very pleased to read your wonderful review and thank you very much for taking your time sharing the experience you had at The Ritz-Carlton, Vienna. We are delighted that, following the initial challenges, our Ladies and Gentlemen where able to turn your stay into such a memorable experience. Your kind recognition of Sabrina, Oscar, Jasper, and Iana will mean a lot, please be rest assured we will be sharing your compliments with them and the rest of the team. Providing thoughtful, heartfelt service is our greatest commitment, and your feedback is a wonderful affirmation of that dedication.It was truly our pleasure to have you with us during such a special occasion, and we are already looking forward to welcoming you back to Vienna.Sincerely,Sylvia SchmetzPersonal Assistant to General ManagerThe Ritz-Carlton, Vienna

  • User:elvisel

    Trip type: Business

    Lovely business lunch

    rating16 Apr 2026

    Attended a business lunch at the Pasta restaurant! It was really sumptuous with fresh pasta, an amazing starter and the contemporary tiramisu was amazing. The staff w Sylvia Schmetz, General Manager at The Ritz-Carlton, Vienna, responded to this review Dear Elvisel,thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your business lunch in our Pastamara restaurant and appreciated the fresh pasta, the starter, and especially our contemporary tiramisu. Your kind words mean a lot to our culinary team, and we will be happy to share them. We hope to welcome you back again soon for another enjoyable experience.Sincerely,Sylvia SchmetzPersonal Assistant to General ManagerThe Ritz-Carlton, Vienna

  • User:Daria I

    Trip type: Business

    Amazing

    rating03 Apr 2026

    We stayed 10 days and everything was excellent. Chocolates were delicious, breakfast wonderful. And i would like to give my special thanks to the team that helped me and my friends throughout our stay and first of all to Karina. Karina, if you are reading this, THANKS Sylvia Schmetz, General Manager at The Ritz-Carlton, Vienna, responded to this review Dear Dariai284,Thank you very much for sharing such a wonderful review following your extended stay with us. We are truly delighted to know that every aspect of your ten days at The Ritz‑Carlton exceeded expectations, from our chocolates and breakfast offerings to the attentive service provided throughout your visit.Your special recognition of our Ladies and Gentlemen, and especially Karina, is deeply appreciated. It will be our pleasure to share your kind words with her and the entire team, as they take great pride in creating memorable and personal experiences for our guests.We sincerely hope to have the pleasure of welcoming you and your friends back to The Ritz‑Carlton, Vienna for another exceptional stay.Sincerely,Sylvia SchmetzPersonal Assistant to General ManagerThe Ritz-Carlton, Vienna

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