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Excelsior Hotel & Spa Baku

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Excelsior Hotel & Spa Baku

locationBaku, Baku

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About Excelsior Hotel & Spa BakuAbout Excelsior Hotel & Spa Baku

Location

This urban hotel is situated on a main road in the heart of Baku, approximately 3 km from the sea. There are a number of shops nearby.

Facility

Guests can enjoy the pleasant ambience of one of the a villa/house. The following room categories are also available: 61 rooms, including 4 junior suites, 2 suites, an apartment and 9 single rooms. This hotel has a lift and a reception desk. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the courtyard from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A telephone, satellite television, a CD player, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. Active guests can enjoy tennis. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, squash, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and a solarium.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. At breakfast and dinner, guests serves themselves at the generous buffet. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Excelsior Hotel & Spa Baku Amenities at Excelsior Hotel & Spa Baku

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Evening Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Bus Station

70 m

Shopping opportunities

200 m

Park

1 km

Sea

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

195

Very Good

105

Average

29

Poor

7

Terrible

13

Recent Reviews: 349

  • User:vansh p

    Trip type: Friends getaway

    Worst Hotel Experience – Rude Staff, No Manager, and Zero Service

    rating20 May 2025

    Rude Staff, No Manager, and Zero Hospitality – Horrible Stay!This hotel has been a complete disappointment from the moment we asked for basic amenities. Since early morning, we’ve been requesting water, towels, and toothbrushes — over the phone and even in person at the reception multiple times. And still, nothing has been delivered.When I personally went downstairs to complain, there was no manager available. The receptionist couldn’t care less — cut me off mid-sentence to attend another guest, and brushed off the issue like it didn’t matter. That level of rudeness is absolutely unacceptable.Because of their poor service, I couldn’t shower, our plans got delayed, and now we’re stuck here because we’ve already paid for the second night. Honestly, we’re worried about what else might go wrong.Avoid Excelsior Hotel Baku — this place is all show, no service. It’s been one of the worst hotel experiences of my life.

  • User:stan b

    Trip type: Couples

    Lovely facilities, Awful staff & Awful service.

    rating26 Apr 2025

    Hotel is of a high standard of decor and finish with good facilities, however the staff are completely inhospitable and plainly rude. Completely unwilling to help and should not work in the hospitality sector. We arrived early to the hotel not expecting to be able to check-in, but expecting to be able to use the hotel facilities while we wait, as is the standard accepted practice in other establishments. The front of house staff namely 'Turgut' instructed us we were not allowed to use the facilities of the hotel and told us to "conduct our business and come back at 3" we asked if we could eat and drink at the restaurant (which we would have had to pay for) but was told "leave the hotel and come back at 3". Not only is this policy unacceptable for a hotel that presents itself as being luxury, but the tone and manners in which the staff treated us was unlike any experience I have ever experienced in a hotel as low as 2 or 3* let alone a supposed 'luxury' hotel. DO NOT BOOK THIS HOTEL UNLESS YOU WANT TO BE TREATED AS AN INCONVENIENCE.

  • User:Swaraj D

    Trip type: Friends getaway

    Can be avoided

    rating25 Feb 2025

    Great hotel. But need some attention from staffs. Location is good. But not many place to eat nearby. Staffs were great. But little more attention towards guests were expected. We stayed there for two days and the room wasn’t cleaned on the second day. Not expected from Excelsior brand. I won’t recommend this place

  • User:SpardhaJ

    Trip type: Family

    Baku Trip (Dec 2004)

    rating07 Dec 2024

    We booked two superior rooms for 3 adults. The rooms are spacious enough but we could not control our own rooms’ temperature. It’s winter time but it got really hot. The rooms are decent but could be better. They are cleaned each day but the carpet in our rooms were not cleaned so much, it seemed. The hotel staff is very helpful, but use the translator app since English could not be so well understood by all. We also had breakfast included, which was decent with usual breads, fruits and live egg counters and tea and coffee and juices The Bar and Restaurant staff is very good.The property is old and needs serious maintenance.The facilities are good, the gym and pool are beautiful and big, but half of the machines do not work. I tried two row machines and both were rusted, so be careful if you use the gym.The drinks are made fresh and the food is also very fresh so surely try if you like something on the menu.It is walking distance from the Heyder Aliyev center but you will need a cab to go to the old city and Nizami street. Vusal Isgandarov, Owner at Excelsior Hotel & Spa Baku, responded to this review Dear Spardha,Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated the spaciousness of our superior rooms, the helpfulness of our staff, and our breakfast offerings. Your kind words about our bar and restaurant team are truly appreciated, and we’ll be sure to pass along your compliments!We apologize for the issues you encountered with room temperature control. We are currently reviewing this in order to improve guest comfort, especially during the winter months. Additionally, we appreciate your feedback about the carpet cleaning and will ensure that our housekeeping team is more thorough in future cleanings.We also take your comments about the gym equipment very seriously and will conduct a full inspection to ensure all machines are properly maintained and functional. Your safety and comfort are of utmost importance to us.We truly appreciate your constructive criticism about the property’s maintenance. As we continue to enhance our facilities, we are actively addressing any areas that need attention to provide a more comfortable and enjoyable stay for our guests.It’s wonderful to hear that you enjoyed the location, with easy access to the Heydar Aliyev Center. We also appreciate your suggestion regarding transportation to the old city and Nizami Street, and we’ll work to provide more convenient options for our guests.We hope to welcome you back in the future and are confident that your next stay will be even more enjoyable.Thank you once again for your valuable insights.Warm regards,Emin HasanovGeneral Manager

  • User:Michael G

    Trip type: Solo travel

    Embarrassing

    rating10 Nov 2024

    I invited a friend to visit me in my room. They stopped us in the lobby to check my guest’s ID and charged me 30 AZN. If you stay at this hotel, you’d have to pay 30 manat for every single visitor, even if they’re there for one minute. Having visited 60+ countries, I had never had this experience. Vusal Isgandarov, Owner at Excelsior Hotel & Spa Baku, responded to this review Dear Michael Gul,Thank you for sharing your feedback. We understand that your recent experience did not meet your expectations, and we sincerely apologize for any embarrassment or inconvenience caused during your stay.Regarding the charge and ID verification for your guest, please note that this policy is in place to meet local security and safety regulations. It is a standard requirement for all hotels in Baku to monitor guest access to rooms, especially for unregistered visitors, in order to ensure the safety and security of all our guests. These measures are also in compliance with government regulations, and they are not unique to our hotel.We understand how this may have felt unexpected, especially as a frequent traveler, and we truly value your feedback. We are continuously working to improve our communication, and will make an effort to ensure these policies are more clearly outlined in advance during the booking process.Your other comments regarding cleanliness, staff, and maintenance are greatly appreciated, and we are glad that these aspects of your stay met your expectations. We do take guest feedback seriously, and your experience helps us to improve the overall guest experience.We hope you will consider staying with us again in the future, and we are committed to making your next visit more enjoyable.Thank you for your understanding.Best regards,Emin HasanovGeneral Manager

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