Ibis Baku City Hotel

Recent Reviews: 71

• User:Travel24711044621

  Trip type: Couples

  Recommended mainly due to the location, quality and service.

  23 May 2026

  The combination of the hotel's location in the city center, a warm welcome, courteous, efficient, fast service, and a very friendly and inviting attitude, and the atmosphere in the very clean, beautiful, and quiet city, provided a very enjoyable stay and made me want to return for another vacation. Other tourists from different countries, with whom I spoke, also expressed the same impression. Samad Bunyadov, Guest Services / Front Office at Ibis Baku City, responded to this review Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Regards,Front Office Team

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• User:mohisheykh

  Trip type: Family

  Very Clean Hotel with Excellent Service

  22 Mar 2026

  Overall, it was a very good experience staying at this hotel. The hotel was very clean, well maintained, and comfortable. The service was excellent, and the staff were very professional and helpful throughout our stay.The location is slightly farther from the city center, about 5 to 10 minutes by car, so it’s not very convenient to walk to central areas. However, transportation by car is easy and quick.I stayed here with my family, and all of us were very satisfied with the hotel. I would definitely recommend this place for a clean and comfortable stay with great service. Samad Bunyadov, Guest Services / Front Office at Ibis Baku City, responded to this review Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Regards,Front Office Team

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• User:Silvian N

  Trip type: Business

  Extremely Disappointing Experience with Early Breakfast Take‑Away Service

  28 Feb 2026

  I stayed at Ibis Baku City and unfortunately had a very unpleasant experience with the early breakfast take‑away service. I requested this service for February 28th, 2026, as I had a flight at 4:00 AM. Since my checkout was scheduled for the same day at 12:00 PM, using the early breakfast option was the only reasonable solution.The staff member on duty at the breakfast area initially told me the service would cost extra, but after checking with reception, he confirmed that everything was fine and that I could pick up my take‑away breakfast at around 1:30 AM. He also assured me that the hotel would arrange a wake‑up call at 1:00 AM so I could collect the package before heading to the airport.However, when I went downstairs between 1:00 and 1:30 AM, while there was no wakeup call, the employee at the bar told me there was no breakfast package prepared for me at all. When he checked the paper in front of him, the time written was 1:00 PM, which makes absolutely no sense for a take‑away breakfast, especially on the day of checkout when guests must leave by 12:00 PM. I went to reception together with the staff member, but the answer was the same: “We are sorry, there is nothing we can do.” Everyone kept repeating that they were sorry, but no one actually tried to solve the problem. I even asked if they could at least prepare a simple sandwich, and the answer was a firm NO.This experience shows a serious lack of training, coordination, and customer care. The employees seemed powerless, uninformed about the services their own hotel offers, and completely uninterested in helping a guest in a very simple and predictable situation.I have stayed in many Ibis hotels around the world, and this is the first time I have encountered such poor service. If the hotel advertises an early breakfast take‑away option, the staff should at least understand how it works and make sure it is delivered correctly.A very disappointing experience, and definitely not what I expect from the Ibis brand. Samad Bunyadov, Guest Services / Front Office at Ibis Baku City, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay and early breakfast take-away experience. On behalf of the hotel management team, I sincerely apologize for the inconvenience and frustration you encountered. This is certainly not the level of service we aim to provide to our valued guests.I am truly sorry that there was a lack of coordination between our breakfast, bar, and reception teams. Based on your description, it appears there was a clear communication failure regarding the preparation and timing of your early breakfast package. The wake-up call and the take-away breakfast should have been properly confirmed and prepared in advance, especially given your early flight and checkout schedule.Please be assured that I have already shared your feedback with our Front Office and Food & Beverage teams to investigate how this error occurred. The note showing 1:00 PM instead of 1:00 AM is unacceptable for an early departure request, and we will be reinforcing staff training to ensure all early breakfast requests are clearly logged, confirmed, and executed correctly in the future.I also deeply regret that our team members were not more proactive in finding an immediate solution for you that night. Even when mistakes happen, we should always try to offer alternatives to support our guests’ comfort. Your experience will be used as a learning opportunity to improve our customer care procedures.We truly value your loyalty to the Ibis brand, and it is disappointing to hear that we did not meet the standards you have experienced in other locations. If you are willing, please contact me directly so we can discuss this matter further and see how we can make amends for this experience.Thank you again for your honest feedback, and we hope to have the opportunity to restore your confidence in our service during a future stay.Kind regards,Yashar MammadovFront Office ManagerIbis Baku City

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• User:I2008JDadamg

  Trip type: Solo travel

  My stay in Baku

  19 Jan 2026

  Good 3 Star hotel close to City center, breakfast is ok and hotel staff friendly and helpful. The trip from the airport takes about 30 minutes if no traffic Samad Bunyadov, Guest Services / Front Office at Ibis Baku City, responded to this review Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Front Office Team

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• User:Firdovsi A

  Trip type: Solo travel

  Was good

  03 Oct 2025

  That was a vwry good experience because the hotel had a great ambiance and rooms.I Liked and recommend you guys.Nice place Samad Bunyadov, Guest Services / Front Office at Ibis Baku City, responded to this review Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,