Intercontinental Baku

Recent Reviews: 93

• User:Ian F

  Trip type: Solo travel

  Club InterContinental – The Standout - Huseyn is first class!

  22 Feb 2026

  I recently had the pleasure of staying at the InterContinental Baku, and I can confidently say it is an outstanding choice for anyone seeking a luxurious and exceptionally well-located base in the heart of the city.LocationThe hotel’s location is genuinely unbeatable. Situated just a short walk from Nizami Street, it offers immediate access to Baku’s vibrant shopping and dining scene, while also being within easy reach of the historic Icherisheher (Old City). Baku Boulevard is also close by, perfect for a scenic stroll along the Caspian Sea.It is positioned on a main road, so there can be some traffic noise at times, but for me this was a small and entirely worthwhile trade-off given the central convenience and accessibility.As an added bonus, I made extensive use of the Apar e-bike app during my stay, and the bike docking point located right next to the hotel near the metro station made getting around effortless.Rooms & FacilitiesThe hotel offers modern, state-of-the-art facilities consistent with the InterContinental brand. My room was spacious, immaculately clean, and tastefully designed — blending contemporary elegance with subtle local touches. Large windows provided excellent natural light and pleasant city views.For balance, there were a couple of minor maintenance points worth noting: the plug panel beside the bed was slightly loose, and there was some visible limescale build-up around the base of the shower screen and on the rain shower head. These are relatively small details and did not detract meaningfully from what was otherwise a very comfortable and high-quality stay.The bed was exceptionally comfortable, and the in-room amenities — including a large flat-screen TV, premium toiletries, and a coffee machine — enhanced the overall experience.Common AreasThe public spaces are equally impressive. The lobby and lounges are stylish and refined, with elegant furnishings and a real sense of understated grandeur. Whether relaxing with a coffee or meeting colleagues, the environment feels both luxurious and functional.A particular mention must go to the two gentlemen in the lobby who were consistently welcoming, professional, and attentive throughout my stay. First impressions matter, and they set the tone perfectly every time I entered or left the hotel.Club InterContinental – The StandoutIf you are considering upgrading to Club InterContinental, I would strongly recommend it.The Club Lounge is a real highlight, offering panoramic views across the city towards the Caspian Sea. Throughout the day, it provides a superb selection of food and beverages — from an excellent breakfast to indulgent afternoon tea and well-executed evening cocktails and canapés.However, what truly elevates the Club experience is the people — and in particular, Huseyn.Huseyn was absolutely exceptional. Hospitality ultimately comes down to individuals, and he excelled himself. He was attentive without ever being intrusive, proactive yet relaxed, and genuinely invested in ensuring guests had a memorable stay. His service felt personal and authentic rather than procedural.During my visit — which was centred around watching Newcastle United play Qarabag FK — we spoke about football, and he confidently predicted a standout performance from Anthony Gordon. He was absolutely right. That small but thoughtful interaction summed up his ability to connect naturally with guests and add something genuinely personal to the experience.He is a credit to the hotel and a perfect example of how outstanding service can transform a very good stay into a memorable one.Final ThoughtsThe InterContinental Baku excels in location, facilities, and overall service quality. Minor cosmetic issues aside, this was a superb stay driven by excellent staff, a refined environment, and an exceptional Club Lounge experience.If I had one broader observation (entirely unrelated to the hotel), it would be that Baku would benefit from additional pedestrian crossings and cycle lanes — but that is a city planning matter, not a reflection on the hotel itself.Whether travelling for business or leisure, the InterContinental Baku provides a luxurious, comfortable, and well-positioned base in the city. I would not hesitate to return and would highly recommend it to anyone visiting Baku.

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• User:Eagle516

  Trip type: Family

  Baku Stay

  17 Feb 2026

  I had very high expectations for this hotel; however, it did not live up to them.We checked in during the evening, and the process was smooth. Unfortunately, we were disappointed with our room as it had an unpleasant sewage smell. We reported this to the front desk that evening, but the staff member was not particularly helpful.The following morning, we raised the issue with the GM, who was courteous and offered us complimentary access to the club lounge as compensation. While we appreciated the gesture, we did not make much use of the lounge and would have preferred if we were moved to another room instead.The breakfast selection could also have been better.Overall, the staff were not very friendly. In my opinion, the hotel could benefit from a more diverse team to enhance the guest experience. IHG Service, Owner at InterContinental Baku by IHG, responded to this review Hi Eagle516,Thank you for choosing to stay at our InterContinental Baku during your trip. We truly value you as our guest and appreciate the time you took to share your feedback.Our goal is to provide clean, comfortable rooms and dependable service throughout your stay. I’m sorry to hear that your experience fell short of expectations. Please know that I’ve documented your comments and shared them with our local management team so they can take the appropriate steps to improve.We sincerely hope you’ll consider giving us another chance to deliver the high standard of service you deserve.Take care,Kazer T.Case ManagerIHG Hotels & Resorts Service

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• User:bnghanem

  Trip type: Solo travel

  Great place in Baku

  03 Feb 2026

  Great place in BakuTo be inFrom the check in to the checkout an been treated as an special importantPersonThe front office director Mr JashanAnd his team were marvellous Also restaurant StaffsThis makes me thinking of comingBack in summer time

• User:Guide32267164302

  Trip type: Business

  Intercon hotel Baku

  04 Dec 2025

  The Intercontinental hotel is a 5 star hotel and has a great ground floor buffet restraunt with an excellent array of food choices. The staff are excellent and very helpful, The hotel has a heated pool and small gymnasium along with a mixed sex sauna and Turkish baths. The rooms are clean and comfortable, and the maid staff does an excellent job of keeping them up to par. My special thanks go out to Ms. Christina whom found the time between my crazy schedule to clean my room without disturbing my sleeping hours. All the cleaning staff were great and paid attention to details.This hotel has a great IHG club on the top floor kept stocked with snacks and happy hour drinks by the hardworking and knowledgable Mr.Husien. The club is a great private place to unwind over a drink and snacks,the only downside to this hotel is the noise from the busy street nearby and the lack of a safe place to enter and exit taxis , as the few parking spaces are usually occupied.however the location is excellent as the metro station is close by and shopping and eateries are everywhere.All in all an excellent hotel.

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• User:manucanuck

  Trip type: Solo travel

  Not as luxury as I thought

  01 Oct 2025

  As a platinum elite early check in was given. When asked whether the hotel offers any room that has a sea view- reception says no, but turned out they do have a room type called king club access seaview. So I wonder what type of view that room hasRoom size stated 33sqm didnt feel like it. Sound proof was poor there was one night my neighbour returned to his room late at 4am and I could hear him throwing up. The IHG app amenity preference never works, or the hotel didnt bother. Made a remark for a firm pillow it was never sent to my room even after one night Shower experience was just soso water pressure wasn’t stable same as the hot water supply. Towels had hair and dirt spots on some. Wasn’t those luxury fluffy towels that you would expect a 5 star, recently opened hotel would have had

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