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Grand Isle Resort & Residences

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Grand Isle Resort & Residences

locationExumas, Bahamas - Out Island

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About Grand Isle Resort & ResidencesAbout Grand Isle Resort & Residences

Location

The hotel is located at the highest point in Emerald Bay, positioned between the marina and Emerald Bay Beach. Emerald Bay town centre and the beach can be reached in 1 min by car and restaurants can be found in Palappa, also 1 min away by car. Georgetown is located 30 min away by car and guests can get to Nassau by making a 2-hour journey on public transport.

Facility

Guests can spend their stay in the privacy of the 72 villas/houses. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The complex offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Guests arriving by car can park their vehicles in the car park for no extra charge. Other services include a 24-hour security service, a childcare service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms feature a living area, a kitchen and a bathroom. Air conditioning and a fan ensure comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. A refrigerator, a stovetop, a microwave, a tea/coffee station and a dishwasher are standard features. There is also a washing machine and an ironing set. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

The outdoor pool complex provides invigorating refreshment. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A terrace with sun loungers and parasols is available. The complex offers an extensive outdoor sport and leisure programme, which includes bocce, beach volleyball, volleyball and fishing. For a fee, guests can also enjoy cycling/mountain biking, tennis and golf. Guests can take part in a comprehensive water sports programme, which includes canoeing, kayaking and snorkelling, with motorboat rides, sailing, catamaraning and diving available for a fee. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities (for a fee).

Meals

Dining facilities include a breakfast room, a café and a bar. Guests can enjoy their meals in the cosy atmosphere of the 2 restaurants, which are equipped with high chairs. Bed and breakfast is offered as a catering option. A continental breakfast gives guests many delicious reasons to rise and shine. At lunch and dinner, guests can order à la carte or choose a set menu. Vegetarian dishes and children's meals can be prepared on request. The hotel also offers snacks. The complex offers a selection of alcoholic and non-alcoholic beverages.

Payment

The complex accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Grand Isle Resort & Residences Amenities at Grand Isle Resort & Residences

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Continental Breakfast

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Beach Volleyball

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      Bocce

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      Canoe

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      Catamaran

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Speed Boating

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      Sun loungers

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      Swimming Pool

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1062

Very Good

223

Average

81

Poor

33

Terrible

27

Recent Reviews: 1426

  • User:D0rinda

    Trip type: Family

    What is not to love here

    rating15 May 2026

    We loved our stay at Grand Isle. It is a beautiful well kept property run by a excellent Management team. B P, General Manager at Grand Isle Resort And Residences, responded to this review Dear D0rinda,We are humbled by your kind words, and we thank you for being a part of our extended Grand Isle family. It was a pleasure to acquaint you with the many charms of Exuma, and we hope the treasured experience soon inspires you to visit again.On behalf of all of us, the pleasure was fully ours, and we are just a phone call away if we can ever assist in planning your return.Warm regards,Shona Perry General ManagerShona.perry@grandisleresort.com

  • User:Nichole C

    Trip type: Couples

    Amazing Honeymoon!

    rating03 May 2026

    My husband and I chose this location for our honeymoon and it did not disappoint!! In fact, it was an amazing week of lounging on a clean beach, sipping delicious drinks, and eating wonderful dishes. We were treated so well by Aaron and Freeman and loved talking with the staff at every meal. We will be back! B P, General Manager at Grand Isle Resort And Residences, responded to this review Dear Nichole C,Congratulations to you and your new husband, and thank you both for allowing Grand Isle Resort to serve as your honeymoon destination. We are thrilled to learn that we impressed at every turn and that our Grand Isle team made you feel so special and well-cared for. We’ve already shared your accolades with Aaron and Freeman, both of whom asked that we pass along their gratitude and an invitation to join us again.On behalf of all of us in paradise, we thank you once more, and we wish you both endless years of health, happiness, and love, and hopefully another tropical retreat with your many friends in Exuma. Until then. Warmest regards,Shona PerryGeneral ManagerShona.perry@grandisleresort.com

  • User:Cameron D

    Trip type:

    I would not recommend

    rating10 Apr 2026

    To start our trip we were greeted by very friendly staff but that is about where the friendly attitudes stopped. Throughout the week we dealt with bad food experiences, broken beds and leaky sinks, and poor service. We had high hopes for this resort, especially given the amount of money we paid to stay there, but unfortunately it was nowhere near meeting our expectations. I would not recommend staying here. B P, General Manager at Grand Isle Resort And Residences, responded to this review Dear Cameron D, Greetings from Exuma and all of us at the resort. It was a pleasure to welcome you and yours, and we thank you for taking the time to share your review. While we are warmed to read that your arrival experience included the warm welcome for which we are known, we are sorry to learn that the experience fell short in moments after that initial welcome, and we hope you can accept our apologies. Should your time allow, I would welcome the opportunity to speak with you personally so that I may learn more about your experience and extend my more personal apologies. I’ll provide my email address below which I’m hopeful you’ll use in reaching out with your own information and a suitable time that we can plan to connect.We thank you again and I look forward to speaking with you in the days ahead. Shona PerryGeneral ManagerShona.perry@grandisleresort.com

  • User:Andy H

    Trip type: Family

    A lot to be desired

    rating08 Apr 2026

    The resort leaves a lot to be desired. From the moment we arrived, we were greeted by unfriendly staff—unfortunately, this set the tone for the entire stay. “Service with a smile” clearly isn’t part of the culture here. The only pleasant interactions we had were with the bartenders; the rest of the staff came across as consistently rude and indifferent.On our first evening, we checked into a villa that initially appeared nicely appointed. However, when we went to shower, there was no hot water. Maintenance came and showed us how to manually turn on the water heater—something we then had to do every time we wanted hot water, which is unacceptable at a resort of this level.That same night, my daughter discovered her bed had not been changed. It was filled with debris, including red chips, fingernail clippings, and sick on the pillow. As it was late, she ended up sleeping on the sofa. The next morning, when I reported this to staff, there was no apology—just a dismissive “I’ll let housekeeping know.”Food service is extremely slow. Breakfast and lunch routinely took over an hour to receive our food after ordering for very basic items like avocado toast or a burger. If you needed condiments after your food arrived, expect an additional 20-minute wait.The overall condition of the property is old. The pool area and furniture are outdated, and the patio is uneven and sunken in places, creating warm puddles that you walk through by the end of the day. They consistently run out of towels at the pool.Operational issues were frequent. The internet was down for three of the six days we stayed, and was still not working when we left. One morning, there was no running water at all—again, with no apology, just a matter-of-fact acknowledgment from staff.Housekeeping was unreliable, often replacing used towels with dirty ones. Requests for clean towels went unfulfilled. The gym was in particularly unacceptable condition—the area beneath the elliptical was covered in debris, including dead skin and other grime.Overall, the lack of cleanliness, poor maintenance, and consistently unprofessional service made for a very disappointing experience. B P, General Manager at Grand Isle Resort And Residences, responded to this review Dear Andy H, We thank you and your family for joining us. As a leadership team, we are fully invested in creating a guest experience that can long be treasured, and in listening to the feedback shared by our most recent guests so that we can understand those moments that most impress, as well as areas that might exist for elevating the experience even further. The details you’ve shared leave us concerned, and we apologize for the moments of inconsistency, especially those that relate to the preparation of your room, and the way in which your requests were received. Should your time allow, I would welcome the opportunity for us to connect by phone so that I may learn more about your experience and ensure the proper coaching takes place. Furthermore, I want to ensure efforts are put in place to ensure these concerns remain isolated and do not impact our future guests. Offering a more personal apology is also a top goal, and with that in mind, I’ve provided my email address below which I’m hopeful you will use in forwarding your own information and a convenient time that we can plan for a call.We thank you once more, and I look forward to speaking with you in the days ahead.Warm regards,Shona PerryGeneral ManagerShona.perry@grandisleresort.com

  • User:Mary-Margaret B

    Trip type: Family

    Grand Isle March 2026

    rating29 Mar 2026

    Our family just got back from a week long stay at Grand Isle. This was our first time to Grand Isle and Exuma, and we will for sure be back. The resort was perfect for us. The grounds were beautiful. We stayed in a 3 bedroom villa and it was very spacious and had everything we needed. Our kids loved the pool and the beach. The beach is beautiful! Staff was very attentive and kind, and a shout out to Paul for how well he connects and cares for the guests. We have no complaints and look forward to our trip back! B P, General Manager at Grand Isle Resort And Residences, responded to this review Dear Mary-Margaret B,We are looking forward to your return just as much as you are, and until then, we thank you for sharing such a spectacular review. As your comments suggest, Grand Isle was made for creating treasured memories for families just like yours, and we trust some of those moments were captured in photos, with the beauty of Exuma showcased in the background. While we are thrilled to read that your villa provided ample room to relax and recharge after a full day of adventure, what captures our attention most are your kind words regarding Paul and the warm welcome he provided. He is one of the many gems on our team and he has already spotted your review and asked that we pass along his gratitude and an invitation to join us again.We are again pleased to know that you’re already considering Paul’s suggestion, and we invite you to be in touch if we can assist in planning your next Exuma retreat. Until then.Warm regards,Shona PerryGeneral Manager Shona.perry@grandisleresort.com

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