Holiday Inn Express & Suites Nassau

Recent Reviews: 182

• User:la_viajera_constanta

  Trip type: Solo travel

  Excellent stay from start to finish!

  01 Apr 2026

  Had a great three-night stay here at the end of March. Very good location twenty-mins drive from airport and metres away from beautiful Junkanoo beach.Spacious double-queen room with beautiful seaview. Good toiletries in the bathroom.The entire hotel team are fabulous, always friendly and smiling and checking that everything is ok. Special thanks to Nacara for the warm welcome and check-in, and being fabulous throughout the whole stay.The hotel has it's own small area and sunbeds at the beach, and the swimming pool area is very nice if you want to get away from the busy beach. There is a bit of traffic noise at the pool but that varies according to time and day of week.The breakfast was excellent, one of the best I've had at a Holiday Inn Express with plenty of hot and cold options including bagels, yoghurt, fruit, eggs, hot meat options and grits.I see some reviews have been quite negative but I had a really great stay! This is not a glamorous, fancy, expensive resort, and maybe some areas could do with a lick of paint. But it is a really welcoming place in a great location and I would definitely stay here again.

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• User:MissF-2020-1234

  Trip type: Family

  Great week at the Holiday Inn Nassau

  21 Mar 2026

  Regular Holiday Inn right across the road from Junkanoo Beach next to a very busy (and loud) intersection. Spent a whole week here in March (1 adult+1child). Rooms were comfy and had mini fridge and microwave which was great, so we didn’t have to eat out for lunch and supper every meal. Breakfast was better than expected- liked the overnight oats, waffles, sausages and hash browns. Water from their machine didn’t taste great but bottled water and other drinks are available for purchase and having access to free coffee, hot chocolate, etc. all day was great.Housekeeping was also great! Everything was cleaned and restocked daily.All major Nassau attractions and Super Value grocery store are within walking distance (5-25min). Only used taxi for airport and Atlantis.Small but great pool with nice loungers and across the road, there is a little beach hut with loungers just for Holiday Inn guests (first come, first serve).Between the road and music from the beach bars, it can be quite noisy. Also found that part of the beach very dirty.Staff were extremely friendly and I found the actual hotel clean. Great views especially if you go all the way up the outdoor staircase. Ketera Rolle, Other at Holiday Inn Express & Suites Nassau By IHG, responded to this review Dear MissF-2020-1234,We are delighted to hear that you had a wonderful stay with us at Holiday Inn Naasu. Thank you for taking the time to share your positive feedback with us. We are glad that we were able to exceed your expectations and provide you with a comfortable and memorable experience.Your kind words about our hotel are greatly appreciated. We take pride in providing exceptional service and ensuring that all of our guests have a pleasant and enjoyable stay. We are thrilled to know that our efforts were able to make a positive impact on your experience.Our team will be thrilled to hear that their hard work and dedication have been recognized by you. Your feedback will serve as a great motivation for us to continue delivering top-notch service and creating unforgettable experiences for all our guests.Once again, thank you for choosing Holiday Inn Nassau and for sharing your positive experience with us. We look forward to welcoming you back in the near future.Best regards,Ketera RolleGeneral Manager

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• User:Dalia B

  Trip type: Friends getaway

  Amazing location and staff

  24 Jan 2026

  The staff was just amazing! Nacara is super helpful and friendly and the manager as well! The location of the hotel is perfect bec it is just in downtown and close to everything.. Ketera Rolle, Other at Holiday Inn Express & Suites Nassau By IHG, responded to this review Dear Dalia B,We are delighted to hear that you had a wonderful stay with us at Holiday Inn Naasu. Thank you for taking the time to share your positive feedback with us. We are glad that we were able to exceed your expectations and provide you with a comfortable and memorable experience.Your kind words about our hotel are greatly appreciated. We take pride in providing exceptional service and ensuring that all of our guests have a pleasant and enjoyable stay. We are thrilled to know that our efforts were able to make a positive impact on your experience.Our team will be thrilled to hear that their hard work and dedication have been recognized by you. Your feedback will serve as a great motivation for us to continue delivering top-notch service and creating unforgettable experiences for all our guests.Once again, thank you for choosing Holiday Inn Nassau and for sharing your positive experience with us. We look forward to welcoming you back in the near future.Best regards,Ketera RolleGeneral Manager

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• User:Sunshine59428086635

  Trip type: Business

  Very Disappointed – Terrible Customer Service and No Accountability

  05 Oct 2025

  I am extremely disappointed with the customer service I’ve received from Holiday Inn Express & Suites. I experienced an unexpected issue that significantly affected my trip, and despite reaching out multiple times, I’ve received no real support or resolution.What’s worse is that after making me wait unnecessarily, they now claim that nothing can be done because “too much time has passed.” The delay was on their side — not mine — and now they hide behind their policies instead of taking responsibility for the situation.The level of commitment is shockingly low for a brand I once trusted. There seems to be no real interest in helping guests when something goes wrong. I expected far better, especially when facing a situation that was out of my control.I do not recommend staying here if you expect any sort of support or accountability when issues arise. This experience has been deeply frustrating and has made me lose trust in the brand entirely. Ketera Rolle, Other at Holiday Inn Express & Suites Nassau By IHG, responded to this review Dear Mr. Torres,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Nassau.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 242-422-0630 or ketera.rolle@hiexnassau.bsSincerely,Ketera

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• User:Dale D

  Trip type: Family

  Hotel needs to protect guests from scams while on the premises

  19 Aug 2025

  The stay at the hotel was reasonable. I did however have a bad experience which I believe was facilitated by the hotel. Individuals posing as "tour representatives" hijacked my holiday experience. These persons are allowed to sit in the lobby and introduce themselves to guests upon entry. They invited me and my family to a "presentation", that turned out to be a high pressure situation to sign up for a travel rewards program. Unfortunately, the whole thing is a scam. The one we were introduced to was Endless Dreams Vacation Club. They are quick to sign you up, but make it virtually impossible to cancel. The cancellation period is 3 days, but it takes 2 weeks to introduce you to the platform. At this point, if you decide to cancel, the 3 days would have passed.I believe the hotel can do a better job of protecting its clients from these kinds of situations while on the premises. IHG Service, Owner at Holiday Inn Express & Suites Nassau By IHG, responded to this review Hi Dale D,We appreciate your business. Thank you for your stay with us at Holiday Inn Express & Suites Nassau. We strive to champion your business and leisure travels. I am sorry your stay was not as expected.I have shared your feedback with our hotel management team, and I trust that they will take the necessary steps to address your concerns and enhance the guest experience moving forward.We know you have many lodging options, and we hope you'll continue to keep IHG Hotels & Resorts in mind on your future travels.Best Regards,Alice P.Case ManagerIHG Hotels & Resorts Service

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