Colony Club, A Luxury Collection Resort, Barbados

Recent Reviews: 1232

• User:GFTraveler1

  Trip type: Friends getaway

  My stay is not off to the best start here.

  13 May 2026

  First let em say I love Barbados because of the people here. They are genuinely friendly! They are happy and have always made my time on the island feel special unlike some other Caribbean islands that seem to want your $ and for you to leave. We are currently staying at this hotel. It’s definitely been updated and it’s nice. Just note: all the tile is porcelain look marble which cheapens it for a “Luxury Collection” property. The rooms are modern and we have a luxury ocean view (upgraded from an ocean view) and outside of the trees blocking the ocean it’s good. Our room is USD$3,500 for 5 nights. The main issue I have has been the service. I know island time and all that but I have been to plenty of 5 star hotels with excellent service. Today we had to set up our own beach chairs and when I asked for help the woman just pointed and said “there are chairs over there.” We moved from the beach to the pool, finally flagged someone down to get a menu to order lunch and then that person never came back. 34 minutes later my husband finally walked to the bar to ask and they said we could order there. NOT 5 STAR. We had similar issues last February at the St Regis Aurba. I wonder why Marriott is getting it so wrong on these so called luxury properties that don’t offer the service promised. They sure charge you the same rate. Karene Roach, Owner at Colony Club, a Luxury Collection Resort, Barbados, responded to this review Dear GFTraveler1,Thank you for taking the time to share your detailed feedback. While we are truly pleased to hear how much you enjoy Barbados and the genuine warmth of its people, we are deeply sorry that your experience with us has not met the expectations of a Luxury Collection property.We sincerely apologize for the service shortcomings you encountered, particularly on the beach and by the pool. What you described having to arrange your own seating, difficulty receiving timely service, and the lack of follow-through after your initial request is not reflective of the level of attentiveness and care we strive to provide. Your experience is certainly not the standard we aim to deliver, and we regret the frustration this caused during your stay.We also appreciate your candid comments regarding the room finishes. Guest perceptions of quality and value are extremely important to us, and your feedback will be shared with our leadership and design teams for consideration.Your observations regarding service consistency are especially valuable. We recognize that while our island setting embraces a relaxed atmosphere, this should never come at the expense of responsiveness, professionalism, or the seamless service expected at this level. We are actively reviewing our service delivery and team training to ensure that all guests receive prompt, proactive, and personalized attention throughout their stay.We would very much appreciate the opportunity to speak with you directly to better understand your experience and see how we can improve your stay while you are still with us. Please feel free to contact our management team at your convenience.Thank you again for your feedback. We hope to restore your confidence and provide you with the exceptional experience you anticipated.Warm regardsKarene RoachManager of Guest Services

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• User:Sarah K

  Trip type: Couples

  Lovely setting - shame about the restaurant.

  12 May 2026

  recently stayed at The Colony Club in Barbados and overall had a really enjoyable experience. The hotel itself is beautiful, the beach is stunning, and the rooms were very comfortable. Breakfast was acceptable.   l thought for a 5 Star Hotel it would have been much better.  The breakfast area felt quite small and could get a little crowded at times.There were also some lovely touches throughout the day — ice cream or lollies being offered in the afternoon and fresh fruit brought around to guests relaxing on the sunbeds in the morning were both much appreciated.Unfortunately, the biggest issue was the restaurant and food service. The staff seemed disorganised and sloppy at times. We asked four different members of staff for a room service menu one day and despite being told it would be sent to our room, it never arrived. Experiences like this became frustrating.Housekeeping ladies sometimes did not arrive until 4 o’clock in the afternoon. Which made it difficult if you wanted to go back to your room for a little snooze.  If you’re choosing this hotel mainly for the food, I honestly wouldn’t recommend it. It’s a shame because everything else about the property is very good. I’m not sure Marriott are fully aware of the issues with the restaurant side of the hotel, but it’s something they really need to address.  This could easily have been a five-star review, but unfortunately the food let it down.Would we stay again?… Yes,  but we would eat out each evening. Karene Roach, Owner at Colony Club, a Luxury Collection Resort, Barbados, responded to this review Dear Sarah K,Thank you very much for taking the time to share your detailed feedback following your recent stay at The Colony Club. We are truly pleased to hear that you enjoyed many aspects of your visit, particularly our beautiful beachfront setting, comfortable rooms, and the thoughtful touches provided throughout the day.At the same time, I would like to sincerely apologize that your experience did not fully meet expectations, particularly in relation to the restaurant and overall service consistency. Your comments regarding the organization of the team, delays in fulfilling requests, and the room service menu not being delivered are certainly concerning and do not reflect the standards we strive to uphold. Please be assured that this has been shared with the relevant teams for immediate review and improvement.We also regret the inconvenience caused by the timing of housekeeping services. We understand how important it is for guests to have flexibility during the day, and we will reinforce scheduling and communication to better align with our guests’ needs.Your feedback regarding the breakfast experience and dining offering has been noted with great care. We recognize how integral food and beverage is to the overall guest experience, and we are actively addressing these areas to ensure a more seamless and elevated standard moving forward.We truly appreciate your balanced comments and are grateful that, despite these shortcomings, you would consider returning. It would be our pleasure to welcome you back and provide an experience that reflects the high standards you expect and deserve.Thank you once again for your valuable feedback.Warm regardsGuest Services Management

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• User:Jonbarn

  Trip type: Couples

  Lovely hotel but comes with issues

  11 May 2026

  We thought it was a lovely place - nice swim up room nice pools lovely beach all on hand - unfortunately the food was awful and the staff in restaurant not really meeting the sort of service you would expect from a hotel of this caliber and the money they are charging . We ate there a few times but went out to other hotels and restaurants that were far better - like the Cliff , Sandy lane , Lone star, the Muse. Tides etc the food and staff there were far more on the ball and seemed much more professional . It’s such a shame as it’s a lovely place they need a new head chef and experienced restaurant manager . This complaint is repeated several times in reviews I hope the management take action as they haven’t so far !! Karene Roach, Owner at Colony Club, a Luxury Collection Resort, Barbados, responded to this review Dear Jonbarn,Thank you very much for taking the time to share your feedback following your recent stay with us.We are truly pleased to hear that you enjoyed several aspects of your visit, including your swim-up room, our pools, and the beach. It is always encouraging to know these features helped create a memorable experience. However, we are sincerely sorry to learn that your dining experiences did not meet your expectations. Please accept our apologies for the shortcomings you encountered with both the quality of the food and the level of service in our restaurant. Your comments are deeply concerning, particularly as we strive to deliver a standard of excellence consistent with our property and guest expectations.We genuinely appreciate you highlighting specific areas for improvement. While it is disappointing to hear that these concerns impacted your stay, feedback such as yours is invaluable in helping us identify and address gaps. Please be assured that your comments have been shared with our Executive Chef and senior management team, and we are actively reviewing both our culinary offerings and service standards to make meaningful improvements.It is also concerning to hear that you felt this issue has been recurring, and we take that observation very seriously. We are committed to ensuring that corrective actions are not only implemented but sustained.We regret that we did not have the opportunity to address your concerns during your stay, as we would have welcomed the chance to improve your experience in real time.Thank you again for your honest feedback. We hope you might consider giving us another opportunity in the future to provide you with the level of dining and service excellence that we are known for.Warm regardsGuest Services Management

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• User:Alville A

  Trip type: Family

  Beautiful facilities, terrible food!

  26 Apr 2026

  There’s a lot to love about Colony Club. The setting is lush and tropical, the rooms are gorgeous. The beds are comfortable, the beach where you can lay your weary head is perfect. The pools and tennis courts on the property are great. The concierge and front desk are helpful. The beach attendant setting up beach beds each morning is very friendly.The food and hospitality however, are waaaaayyyyyyy below par. I don’t understand how you can nail every other aspect of this resort except for the food and food service.I’ll start with the first meal we had, dinner.An incredibly unenthused waitress delivered what were quite literally, 2 of the worst pizzas we’ve ever had the displeasure of consuming. What looked to me a supermarket base, topped with a thin overcooked layer of scattered cheese. The other had some pineapple and ham chucked on. Reminded me of my student days, mustering up whatever I could in a studio apartment kitchen. This as well as a sloppy, milky, kids pasta and a very sad cobb salad, plus a couple glasses of wine set us back almost £250. Yep. Breakfast is average at BEST. For the price we were paying I was expecting much, much better. The servers are painfully slow and miserable. It’s difficult enjoying your time in this environment. The quality of produce is low, the hash browns/sausages etc are drenched in oil. The fruit is scarce and not at all reflective of the environment. It felt more like tinned and packeted food, than the fresh abundance the brochures and websites promise. The coffee … well. Lunch was even worse. It started with my 10 yro daughter asking me why everyone looked so sad. Total bummer. My exotic, couscous salad described on the menu, arrived as follows: a bowl of warm cooked pasta couscous (not the grain as most would assume) topped with 3 squirts of runny guacamole and over cooked, boiled cauliflower. That’s it. That set me back about £30. My daughter’s tropical smoothie arrived as a sickly, sweet strawberry milkshake obviously infused with cheap strawberry yoghurt and milk. How is it possible that a resort in Barbados of all places cannot nail a tropical smoothie?! What hope is there? The good news is that During our 6 night stay, we did not return to the restaurant at all, instead we were pointed in the direction of local restaurants which absolutely assured us that the quality and service elsewhere were top notch. Some incredible restaurants in Barbados, unfortunately The Colony Club are not in any way included in this. This is a Marriot Hotel chain? Cmon dudes! For the price, I would definitely not return and I would hope that reviews such as this would at least inspire some improvement for further guests. Karene Roach, Owner at Colony Club, a Luxury Collection Resort, Barbados, responded to this review Dear alvillea,Thank you for taking the time to provide such detailed feedback following your stay at Colony Club.We are sincerely pleased to know that you enjoyed the beauty of the resort, the comfort of your accommodation, our beach, pools, and tennis facilities, and the service provided by our Concierge, Front Desk, and beach team members. Your kind recognition of these areas is truly appreciated.That said, we are very sorry to learn of your disappointment with our food quality and dining service. Your comments regarding the meals, presentation, value, and overall dining atmosphere particularly at breakfast and lunch are deeply concerning and fall well below the standards we aim to deliver. This is not the experience we want any guest, especially a family, to have while staying with us.Please be assured that your feedback has been shared directly with our Food & Beverage leadership team for immediate review and corrective action. Honest input such as yours is critical in helping us identify where we must improve, and we take your remarks seriously as we work to elevate both quality and service consistency.While we regret that your dining experiences led you to seek alternatives outside the resort, we are grateful you still found enjoyment in Barbados and its excellent culinary offerings. We truly hope your comments will help drive meaningful improvements for future guests.We thank you again for your candor and for highlighting both the strengths and areas of opportunity at Colony Club. Should you consider returning to Barbados in the future, we would welcome the opportunity to restore your confidence and provide a more complete experience reflective of our resort and brand.Kind regardsGuest Services Management

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• User:Sightsee13658109910

  Trip type: Couples

  Good Hotel very comfortable

  23 Apr 2026

  We have just returned from 12 nights at The Colony Club our first visit to this hotel but have stayed at Tamarind and The House. The welcome from Rafiq on reception was very warm.We were surprised with a room upgrade to a fabulous room overlooking the beach. The room was spotless with a fabulous shower. Excellent bed and bedding.Breakfasts were excellent with great choice, omelettes made to order.Pools were great and beach staff had ample beds ready. A lot of inflatables in the pool.Special mention to Marradona he runs that beach service and is really missed on his days off.Staff are helpful but some are very quiet. Name badges are very hard to read but I would like to mention the following Matthew Bar,Kiana,Sherfilia,,Sherise,Sandy in Bar, DerekWater Taxi, Michelle and Emma fabulous housekeepingAll lunches we had were excellent. We did not have dinner.There is not much atmosphere in the evening which didn’t bother us but might others .Very easy to walk to Holetown on the beach or road. Management were mostly invisible apart from at Breakfast. Very unusual Karene Roach, Owner at Colony Club, a Luxury Collection Resort, Barbados, responded to this review Dear Sightsee13658109910,Thank you for taking the time to share such a detailed review following your recent 12-night stay at Colony Club.We are delighted to know that this was an enjoyable first visit to our resort and that your experience compared favorably with your previous stays at Tamarind and The House. We are especially pleased to hear that Rafiq provided such a warm welcome and that you enjoyed your room upgrade, beachfront views, and the comfort and cleanliness of your accommodation.It is wonderful to read your positive comments regarding our breakfast offerings, pool and beach facilities, and lunch selections. Your special mention of Marradona, as well as Matthew, Kiana, Sherfilia, Sherise, Sandy, Derek, Michelle, and Emma, is greatly appreciated. We take pride in recognizing our team members, and your kind words will certainly be shared with them and their department leaders.Thank you also for your candid feedback regarding the quieter service style of some staff members, the readability of name badges, the evening atmosphere, and your observations regarding management visibility. Insights such as these are extremely valuable and help us identify opportunities to further enhance the guest experience.We are pleased that you enjoyed the convenience of walking to Holetown and that these elements did not detract from your stay. It would be our pleasure to welcome you back to Colony Club in the future, and we hope to have the opportunity to create another comfortable and memorable visit for you.Warm regardsGuest Services Management

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