Arass Hotel & Business Flats

Recent Reviews: 236

• User:Svetozar S

  Trip type: Business

  Disappointing

  08 Aug 2024

  The housekeeping did not respect the “Do not disturb” sign on my door and were scouting my accommodation. Also they took something very important from my room and I don’t think this kind of behaviour should be tolerated. The rooms are ok but dated, the location and parking are excellent. And the breakfast was very poor, good thing there was a kitchen in the room. Hotel- cmanager, Owner at Arass Hotel & Business Flats, responded to this review Dear Svetozar,Thank you for taking the time to leave your feedback.We take all guest concerns very seriously, we feel it is important to clarify a few things. Our housekeeping team is highly trained and adheres to strict procedures, including always reporting any "Do Not Disturb" signs on doors. After careful review, we found no such sign was present on your door during your stay.In addition, we promptly notified you about the credit card left in the light holder. Accusations of theft are taken very seriously, and we can assure you that our team operates with the highest integrity.It’s also worth noting that you and your colleagues enjoyed breakfast each morning, making your comments about the breakfast experience unexpected. We are under the impression that your negative review was left in response to the €50 charge that was applied at check-out. This charge was in relation to the unwashed dishes, we kindly remind you that this policy is clearly stated in multiple places within the room, including on a card and in the welcome letter. This measure is in place to maintain a clean and comfortable environment for all our guests. When we noticed that this task was not completed, we had to apply the fee as outlined.We understand that this charge may have caused frustration, but we were disappointed to receive your email threatening to leave a negative review if the fee was not waived. We believe that addressing concerns directly and constructively is always the best approach, and threats are neither necessary nor conducive to a positive resolution.If there is anything further you would like to discuss, please feel free to contact us directly.Best regards,Filip Goorden, General Manager

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• User:Miroslav S

  Trip type: Business

  Horrible

  08 Aug 2024

  Terrible stuff, frontdesk, terrible breakfast. Smells like food everywhere in thebhotel. Housekeepers steal personal belongings, enter in the room when you want to have privacy. Do nnot report to the frontdesk when you forget something in the hotel. Hotel- cmanager, Owner at Arass Hotel & Business Flats, responded to this review Dear Miroslav,We’re sorry to hear that your recent experience did not meet your expectations. We would like to take this opportunity to address some of the concerns you’ve raised.We can assure you that our team adheres strictly to our privacy policies and has the utmost respect for our guests' personal belongings. In fact, when your colleague left a credit card in the light holder, our team promptly found it and notified him, demonstrating our commitment to guest service and integrity. The accusation of theft, including the claim about a cigarette, is taken very seriously, though it is worth noting that none of our team members, including housekeeping, smoke.We appreciate the feedback about the smell of food in the hotel. While we do our best to manage this through our extractor systems, being an apartment-style hotel where guests from diverse cultures prepare meals using various spices, some food odours can be present. We strive to keep these at a minimum and appreciate your understanding in this regard.Moreover, we are surprised by the criticism of our breakfast service, especially as it seemed to be well enjoyed by your group during your stay. We take all guest feedback seriously and are always available to address any issues as they arise. We are under the impression that your negative review was left in response to the €50 charge that was applied at check-out. This charge was in relation to your colleagues unwashed dishes, we kindly remind you that this policy is clearly stated in multiple places within the room, including on a card and in the welcome letter. This measure is in place to maintain a clean and comfortable environment for all our guests. When we noticed that this task was not completed, we had to apply the fee as outlined.We understand that this charge may have caused frustration, but we were disappointed to receive an email threatening to leave a negative review if the fee was not waived. We believe that addressing concerns directly and constructively is always the best approach, and threats are neither necessary nor conducive to a positive resolution.We hope this clarifies the situation, and we remain at your disposal, just as throughout your stay.Best regards,Filip Goorden, General Manager

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• User:FarAway43432599790

  Trip type: Business

  I enjoyed my stay

  28 Apr 2024

  Stayed there for more than a year and overall I enjoyed the experience. The room was pleasant, quiet, with all the utilities needed to live there and the services exceeded my expectations.The room was at the 5th floor, on the back side of the hotel. Initially I stayed in a room at the 2nd floor on the street side, there the noise was louder, but at the back side of the hotel it's quiet.The cleaning of the room was made twice a week. At the reception anytime I had questions the staff was friendly and kind to give guidance. After the check out the warranty deposit was refunded after one working day. Hotel- cmanager, Owner at Arass Hotel & Business Flats, responded to this review Dear Guest, Thank you for this great review.Our team works hard to ensure that every guest has the best experience possible, so it is rewarding to know that everything met your expectations. Your feedback inspires us to continue upholding our high standards of service.We look forward to welcoming you back. Best regards,Filip Goorden, General Manager

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• User:ThePPJ

  Trip type: Couples

  Nice stay

  02 Jul 2023

  Good location, handy for the train station and a tram line into the centre. Room was a good size and comfortable, given the heatwave in Antwerp during our visit the air con was very welcome. Quite a bit of noise from other guests who seemed to congregate in the hallways but managed a decent sleep all the same. Hotel- cmanager, Owner at Arass Hotel & Business Flats, responded to this review Dear Guest,Thank you very much for the time taken to review your stay with us.It is great to hear that you enjoyed our convenient location just a short walk from Antwerp's central railway station, and our comfortable rooms. We apologize for any inconvenience you experienced regarding noise. Please do not hesitate to contact our reception team of any such issues so that we can find a solution. Your comfort and well-being is our top priority, and you will find our dedicated team members always eager to assist in any way possible.We would love to have you return for another pleasant stay.Best regards,Filip Goorden, General Manager

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• User:Mobile60055247395

  Trip type: Solo travel

  I enjoyed my stay.

  12 May 2023

  I stayed fir 2 months and I really enjoyed my stay. Cleaning staffs are really good, they cleans the room twice a week.Receptionists are very friendly and helpful. Management team is also good, they responds very quickly of your any query.I can say ARASS hotel is best for stay in Antwerp. Hotel- cmanager, Owner at Arass Hotel & Business Flats, responded to this review Dear Guest,Thank you for this great review.We are happy that you received a friendly and professional service from our team members and had such a good stay.We look forward to welcoming you back. Best regards,Filip Goorden, General Manager

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