B&B HOTEL Antwerp Centre

Recent Reviews: 112

• User:Danny S

  Trip type: Couples

  Great hotel poor management

  28 Sept 2026

  It is a brilliant hotel in a great location. Clean and spacious rooms. Close to the railway, trams at your door but....poorly trained staff spoilt the experience. We had a fire alarm go off at 3.57am. Everyone standing outside in pajamas getting cold. We would have been left there if we did not buzz up. Ridiculous and left us feeling very unsecure. Not the fault of the single you g lady on duty but the poor training the management has provided for emergencies. We now have a cold and recieved only a "sorry". Unacceptable Hotel- cmanager, Owner at B&B HOTEL Antwerpen Centrum, responded to this review Dear Danny,We appreciate your feedback.We are thrilled you enjoyed your clean, spacious room and found the hotel itself to be of great quality.That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Being woken by the alarm and standing outside in the cold must have been distressing, and we regret that the assistance you needed felt slow. We will take your feedback into careful consideration.Nonetheless, our location right in the heart of the city, with trams at the doorstep and the railway station just a short walk away, makes exploring Antwerp wonderfully easy.We all hope we have the pleasure of seeing you again. Best regards,Front Office Team

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• User:Travel60382525787

  Trip type: Business

  Security concern in B & B Hotel, Antwerpen Centrum

  26 Sept 2026

  I had an unfortunate experience during my stay at B&B Hotel Antwerp while attending the European Society for Biomaterials (ESB 2026) conference in September 2026.On the evening of 8 September 2026, after returning from the conference, we went to the hotel reception area for coffee. After returning to my room, I noticed that some coins from my purse were scattered on the floor, but at that time I did not realize that any cash was missing. The following morning, I discovered that approximately €300 in cash was missing from my purse.I immediately informed the hotel reception about the incident. However, I was disappointed with the way the matter was handled. I felt that the staff were reluctant to take any responsibility or provide meaningful assistance in understanding what had happened. Despite our concerns, they did not assist us by checking the available CCTV footage and repeatedly advised us to report the incident to the police.In my view, a responsible hotel should make reasonable efforts to assist a guest when such a serious incident is reported, particularly by reviewing available security information and helping to establish what may have happened. This was especially concerning because we had been sitting at the coffee table near the reception area around the time we believe the money went missing.I fully understand that the hotel may not be directly responsible for the theft itself. However, I expected greater concern, cooperation, and support from the hotel management in investigating the incident. Unfortunately, the response I received left me very disappointed and concerned about the security and handling of such incidents at the hotel.Then on next day morning I reported the incident to the police with the assistance of the reception staff. Unfortunately, the person responsible could not be identified, and the missing money was not recovered.This incident made my stay very distressing and raised serious concerns for me regarding the security of personal belongings during a hotel stay. Based on my experience, I would strongly encourage the hotel management to review and strengthen its security measures and procedures for protecting guests and their belongings.I appreciate the assistance provided by the reception staff in contacting the police, but the overall experience was extremely disappointing and concerning. Hotel- cmanager, Owner at B&B HOTEL Antwerpen Centrum, responded to this review Dear Guest,Thank you for sharing your feedback.We are sorry to hear about your experience and understand your disappointment regarding the loss of your belongings. We would like to reassure you that the matter was taken seriously and that our team followed the appropriate procedures, including cooperating with the police investigation. Due to privacy regulations, we are unfortunately unable to discuss further details publicly.We hope to welcome you back in the future for an improved experience.Best regards,Front Office Team

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• User:Footprints724948

  Trip type: Solo travel

  Quality of a guesthouse rather than a hotel

  09 Aug 2026

  This place is more like a guesthouse than a hotel. After my first night, nobody cleaned my room! They charge around €130 per night, which is a hotel price. If I had wanted to save money, I would have stayed in a guesthouse. Instead, I paid for a hotel and expected hotel-level service, but the service provided was more like that of a guesthouse. This feels like false advertising.Despite temperatures reaching 30°C, the air conditioning was not working. It seems that the hotel decides when the AC can be used rather than allowing guests to control it themselves. This is false advertising, as the hotel advertises air conditioning but does not allow guests to use it when needed.Another very unpleasant detail was the dead pigeon in the enclosed courtyard. It was there throughout my entire 4 night stay, and nobody bothered to remove it. This really added to the impression that basic maintenance and cleanliness are not a priority.I would also recommend skipping breakfast at the hotel. The breakfast is more on the level of what you would expect from a guesthouse, while there are many better and more affordable options nearby. Hotel- cmanager, Owner at B&B HOTEL Antwerpen Centrum, responded to this review Dear Guest,Thank you for taking the time to share your perspective.We sincerely apologize that your experience fell short in several areas. While our team strives to maintain high standards, we clearly missed opportunities to address your comfort during your stay. Our air conditioning operates on central climate control settings, but we understand this limited your ability to adjust the temperature personally.We take note of your observations about maintenance protocols and service expectations. Your feedback helps us identify areas where we can enhance our operations while staying true to our brand concept.We hope you will return for an improved experience in the future. Kind regards,Front Office Team

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• User:CV188644

  Trip type: Solo travel

  Scammers

  06 Aug 2026

  They lied about the prices. A friend booked one night standing at the desk, and shortly afterwards he saw lower price advertised behind the reception desk on a digital screen... The receptionist said something like "too bad, the prices have gone done, but you have the higher price". The next day he wanted to book another night referring to the price on the screens. Another receptionist did not want to give that price, as "the screen is broken. I can not give that price". Lying and scamming in your face is a very bad look for Antwerp, and not allowed by consumer law. Hotel- cmanager, Owner at B&B HOTEL Antwerpen Centrum, responded to this review Dear Guest,We appreciate your review and the opportunity to address your feedback.We sincerely apologize for the frustration caused by your booking experience. Our team aims to maintain clear communication about our dynamic pricing structure, which fluctuates based on real-time demand and availability.We hope to have the opportunity to welcome you back again in the future.Kind regards,Front Office Team

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• User:William David W

  Trip type: Family

  Affordable central hotel with good breakfast, clean rooms and relaxed vibe

  13 Jul 2026

  Excellent budget hotel in the centre of Antwerp, a few minutes away from Central Station and the main shopping street, with a mini supermarket next door. Hard to be more central that this, even the bus stop we came in from Brussels Charleroi Airport to on a Flibco Bus was literally round the corner from the hotel.The room was very clean and modern, with a spacious bathroom and powerful shower. There is enough room and hangers for clothes for 3 or 4 nights stay. The room has a decent sized TV but no safe. The hotel is kept very clean and the noise level was low when the windows were shut. The air con works well.The breakfast buffet was generally good and situated in a nice, well lit room on the sixth floor with an outside terrace. There was different cereals, waffles, scrambled eggs, sausages, croissants, fresh bread rolls and more, along with fruit juices and coffee machines. One thing that can be immediately improved though is replacing the toaster - it doesn't work well at all, even after putting the bread in several times it barely cooks, which is a bit frustrating. The bacon didn't look appetising either, but other than that, a decent breakfast for the price.The staff were always friendly and willing to help. We needed some tickets printing for a train journey to Ghent, and the hotel sorted this for us on arrival after an email exchange.Another good thing about the hotel is you can help yourself to coffees and water and sit out on the rooftop terrace and relax a bit in the hours after breakfast.Would definitely recommend this hotel as a good priced option for people visiting Antwerp, and would not hesitate to book here again should I revisit the city in the future. Hotel- cmanager, Owner at B&B HOTEL Antwerpen Centrum, responded to this review Dear William,Thank you for positively reviewing your visit.We're delighted you appreciated our central location near key attractions and found your room comfortable with its modern design.That said, we regret the breakfast equipment didn't perform as it should during your visit.Nonetheless, we're thrilled you enjoyed exploring our city and found our team supportive throughout your stay.If you are not already a B&me member, we invite you to register online.We look forward to welcoming you back. Best wishes,Front Office Team

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