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Crowne Plaza Antwerp

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Crowne Plaza Antwerp

locationAntwerpen, Antwerp

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About Crowne Plaza AntwerpAbout Crowne Plaza Antwerp

Location

This attractive hotel is located within Antwerp's green belt, near the historic city centre. The nearest public transport stop can be reached in a few minutes by foot (100 m).

Facility

260 rooms, including 6 suites, 121 single rooms and 54 double rooms, are located on 16 storeys and can be reached by 3 lifts. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, safe, currency exchange service and drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and tennis are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and a solarium.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals.

Amenities at Crowne Plaza Antwerp Amenities at Crowne Plaza Antwerp

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

504

Very Good

535

Average

307

Poor

110

Terrible

84

Recent Reviews: 1540

  • User:Passion_nomad

    Trip type: Family

    Terrible experience twice this spring

    rating02 May 2026

    I stayed at the Crowne Plaza Antwerp in March and April 2026.As a Diamond member of the IHG One Rewards programme and a loyal guest of this hotel for over 17 years, I wish to stress that this not is not written lightly and it is with considerable regret that I report a significant and ongoing decline in service quality, now clearly below the standards expected Crowne Plaza.Since last summer, several recurring issues have become apparent:The absence of towels at the swimming pool, requiring guests to queue at reception, even for sauna use, leading to people using the saune without towel and so to evident hygiene concerns. In the gym, multiple machines are out of order and no towels are available, again raising both service quality and hygiene concerns, which are unacceptable for a hotel of this standard.During my stay in March, we were:First assigned a room with a strong sewage odor,Then moved to a room with a severely worn-out mattress, significantly affecting our sleep quality.Unfortunately, my April stay confirmed this deterioration:The first night was spent in a room with a malfunctioning ventilation system (temperature could not be reduced below 25°C, which is unacceptable in Belgium in April) and a defective mattress,A sock from a previous guest was found next to the bed (not underneath), raising serious concerns about cleanliness standards,After requesting a room change, we were assigned yet another room with a partially collapsed mattress.It is essential in an establishment of this category that bedding is regularly checked and replaced, which clearly does not appear to be the case.As a result, we endured two poor nights’ sleep, despite choosing this hotel, located only 45 minutes from our home, specifically so that our daughter could rest ahead of an international swimming competition. At €280 per night, this experience is simply unacceptable.I would also like to highlight a particularly concerning incident: at the restaurant, the card payment terminal had a defective key, which staff were aware of. Despite this, I was asked to enter my PIN twice, exposing me to the risk of having my bank card blocked. This reflects a serious lack of professionalism and raises security concerns.In addition:No commercial gesture was offered despite my complaints at reception,No IHG points were credited for either my March or April stays,It was also not possible to earn points at the restaurant, which itself offers a very limited menu.Finally, it is particularly troubling that a room with known technical issues (including faulty ventilation) was reassigned to another guest due to the absence of maintenance services over the weekend.After 17 years of loyalty, this was my last visit to this property. IHG Service, Owner at Crowne Plaza Antwerp By IHG, responded to this review Hi Passion_nomad,We appreciate your stay at the Crowne Plaza Antwerp. Thank you for being an IHG One Rewards Diamond Elite member.We want our customers to remember the brand for a long time. I appreciate you taking the time to provide feedback. IHG Hotels & Resorts emphasizes your involvement in our hotels. Please include the following information in your email to IHGService@ihg.com so that we can better assist you:-The reservation name and confirmation number.-The dates of your stay.-What steps has the hotel management taken to address your concerns?-If applicable, your IHG One Rewards number.-Contact information that includes your name, telephone number, email address, and mailing address.-Any additional information you wish to include.-Your TripAdvisor Username.Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.Sincerely,Frenzel A.Case ManagerIHG Hotels & Resorts Service

  • User:Gennairo A

    Trip type: Couples

    🫶🏾

    rating22 Mar 2026

    I had an amazing weekend! Rooms were clean, friendly staff & nice facilities.Breakfast was nice, and it was such a Joy to see Juliana such an nice hardworking woman with a lot of patience, I will definitely come back (for her :)) Hotel Manager, Owner at Crowne Plaza Antwerp By IHG, responded to this review Dear Genna,It was a pleasure to receive this great review.We are thrilled to hear you had a wonderful weekend at Crowne Plaza Antwerpen.It’s fantastic that you found our rooms clean and our facilities to your liking. We take pride in our team’s dedication, and your kind words about Juliana’s patience and hard work will be shared with her. It’s always a joy to know our efforts contribute to memorable stays like yours.We look forward to welcoming you back for another excellent experience with us. Kind regards,Crowne Plaza Antwerp Team

  • User:Geetin

    Trip type: Couples

    Very disappointed with the standard of this hotel

    rating14 Jan 2026

    Frankly speaking, I was disappointed in the Crowne Plaza Hotel in Antwerp. Yes, check in was great and the hotel overall very clean. However, the curtains in our room were hanging off the end of it’s track one end. There was an awful smell of sewerage in the room which, when brought to the attention of the reception informed that it was a known issue and all they could do was offer a free drinks voucher. Our rooms view was one over the adjoining motorway and parking lot. Breakfast was not impressive at all (much lower quality than the IHG Indigo Hotel in Brussels where stayed). The room was supposed to be an upgraded one yet, from my experience was just a standard room. Sadly, we cannot recommend this hotel to other guests thinking to reserve here and neither would we stay in this hotel again as it is nothing more than a 3 star standard. Hotel Manager, Owner at Crowne Plaza Antwerp By IHG, responded to this review Dear Guest,Thanks for letting us know your opinion of your stay.We’re glad you found the check-in process smooth and appreciated the cleanliness of our facilities.Still, we apologize for the issues affecting your comfort. Your insights are invaluable, and we are addressing them to improve. We also note your comments on breakfast quality and room views, which we’ll consider in future updates.On a positive note, our recent renovations and central location continue to receive praise from guests exploring Antwerp. We hope these elements provided some convenience during your trip.We look forward to welcoming you back on a future occasion. Best regards,Crowne Plaza Antwerp Team

  • User:DougROmaha

    Trip type: Solo travel

    Visiting old friends

    rating06 Jan 2026

    Excellent hôtelAnd well-located with friendly staff. Rooms are modern (ask for not having the. 12th floor though - it is old); I got the 7th floor and it was upgraded. Hotel Manager, Owner at Crowne Plaza Antwerp By IHG, responded to this review Dear Guest,Thank you for such a great review!We are delighted to hear you had such a wonderful stay with us.It’s great you found our team welcoming and enjoyed the modern comforts of your room. Our recent renovations aim to create a fresh, contemporary environment for all guests.That said, we regret any inconvenience caused by outdated features in certain areas. Please know we continuously evaluate all spaces to ensure consistent quality.Lastly, we’re thrilled our central location made exploring easy. Being near major attractions while offering a peaceful base is something we take pride in.The entire team look forward to seeing you again in the future.Kind regards,Crowne Plaza Antwerp Team

  • User:Cihan T

    Trip type: Family

    Unexpected disappointment

    rating04 Jan 2026

    A well-located hotel with comfortable, spacious rooms and easy access to the city.The reception team was genuinely friendly and solution-oriented, which made a noticeable difference during a busy holiday period.That said, delays in room availability during peak days suggest operational challenges.The pool and sauna were enjoyable, though the hammam being out of service was disappointing.Overall, a solid stay with room for improvement during high-occupancy seasons. Hotel Manager, Owner at Crowne Plaza Antwerp By IHG, responded to this review Dear Cihan,Thank you for taking the time to provide your feedback.We are delighted that our central location provided convenient access to the city and that you found your room comfortable and spacious. It is also wonderful to know that our reception team’s friendly and solution-oriented approach made a positive impression during your stay.That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. We acknowledge the delays in room availability and the inconvenience caused by the hammam being unavailable. Our team is reviewing these operational aspects to enhance our service during peak periods. Additionally, we take your feedback on cleanliness seriously and are reinforcing our protocols to maintain the high standards we strive for.Nonetheless, we are glad you enjoyed our pool and sauna facilities. Our wellness amenities, including the recently renovated swimming pool, are designed to offer relaxation, and we hope this contributed positively to your experience.We hope to see you again soon.Kind regards,Crowne Plaza Antwerp Team

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