Hilton Antwerp Old Town

Recent Reviews: 3107

• User:Freelance1

  Trip type: Couples

  A really enjoyable stay; excellent staff and a great location

  19 Sept 2026

  We really enjoyed our stay at the Hilton Antwerp Old Town. From the moment we arrived, we had a very positive impression of the hotel.The hotel was scrupulously clean, and our room was spacious, modern and very comfortable. The room décor is perhaps a little on the bland side, but honestly, there was nothing to complain about. Everything was well maintained, the bed was comfortable, and the room had a good TV.What really made our stay special, though, was the staff. Everyone we encountered was friendly and helpful, but a special mention goes to the young lady who checked us in. She was absolutely brilliant, warm, welcoming and genuinely enthusiastic. She was a fantastic ambassador for Hilton and, indeed, for Belgium. Her welcome really set the tone for our stay.The location is excellent, right in the heart of Antwerp and ideal for exploring the city on foot. The hotel also has a lovely atmosphere and a very welcoming feel.Breakfast was very good, with plenty of choice and good-quality food.Overall, we had a thoroughly enjoyable stay and would happily return to the Hilton Antwerp Old Town. It's a hotel that gets the important things right: cleanliness, comfort, location and, above all, excellent staff. Highly recommended. Hilton Antwerp Old Town, Guest Services / Front Office at Hilton Antwerp Old Town, responded to this review Dear Guest,Thank you very much for taking the time to share such a wonderful review of your stay at Hilton Antwerp Old Town.We are delighted to read that you enjoyed our central location, the comfort and cleanliness of your room, and the quality of our breakfast. It is especially rewarding to know that these aspects contributed to a memorable visit to Antwerp.Most of all, we sincerely appreciate your kind words about our team. Your special mention of the young lady who welcomed you at check-in means a great deal to us. We will be sure to share your compliments with her and the entire team. Knowing that her warm and enthusiastic welcome helped set the tone for your stay is exactly the experience we strive to create for all our guests.Thank you as well for your feedback regarding the room décor. We are pleased that, despite being a little more understated than your personal preference, you found the room comfortable, well maintained, and enjoyable overall.It was a pleasure to have you as our guest, and we are truly grateful for your recommendation. We look forward to welcoming you back to Hilton Antwerp Old Town on your next visit to Antwerp.Kind regards,Hilton Antwerp Old Town

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• User:Cbh1978

  Trip type: Family

  Totally ripped off, and be aware you need to register your car to enter central Antwerp!

  13 Sept 2026

• User:NattH_12

  Trip type: Couples

  Prime Location, but the Stay Felt Dated

  29 Aug 2026

  Hilton Antwerp enjoys such a prime location. The hotel was recommended, booked and paid for by my sister, who believed it would be the best choice for this trip, despite us having another favourite place in Antwerp.Check-in was fine, though not quite as seamless as expected. Our suite on the 4th floor, including the bathroom, was spacious, but the layout felt rather strange and outdated, with a lot of space poorly utilised. There was no master light switch, meaning we had to turn every light on and off individually, which was surprisingly inconvenient. The shower itself felt straight out of the 80s: very small, with a high step from the bathroom floor. Just two bottles of water found in the minibar.The Executive Lounge on the 5th floor was tidy, but very crowded and noisy during evening cocktails. The finger-food selection was quite basic, although there was a good choice of beverages.Breakfast on the ground floor was good, with sufficient variety, quality ingredients and good flavours. It was rather crowded, though, and the experience felt mostly self-service. No one approached us to ask whether we would like to order any items from the menu.Check-out was quick and efficient. Overall, the location is undoubtedly one of the hotel’s strongest points, but the room design, dated bathroom and some aspects of the service could certainly benefit from an update. Hilton Antwerp Old Town, Guest Services / Front Office at Hilton Antwerp Old Town, responded to this review Dear Guest,Thank you for taking the time to share such a detailed review of your stay with us.We are delighted to read that you enjoyed our prime location in the heart of Antwerp, as well as our breakfast offering and the efficiency of our check-out process. It is also pleasing to know that you found your suite spacious and appreciated the selection of beverages available in our Executive Lounge.At the same time, we sincerely regret that several aspects of your stay did not fully meet your expectations. We appreciate your candid feedback regarding the room layout, the dated design of the bathroom, and the convenience of certain room features. Your comments regarding the shower, lighting system and overall room experience have been noted and will be shared with the relevant teams as part of our ongoing efforts to enhance our facilities.We are also sorry to learn that the Executive Lounge felt crowded during evening service and that your breakfast experience did not feel as attentive as expected. Providing warm and personalized hospitality is very important to us, and we regret that this was not consistently reflected during your visit.Thank you once again for your constructive feedback. While we are pleased that our exceptional location contributed positively to your stay, we value the observations you have shared regarding our facilities and service, as they help us identify opportunities for improvement.We hope to have the opportunity to welcome you back to Hilton Antwerp Old Town in the future and provide you with an even better experience.Kind regardsHilton Antwerp Old Town

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• User:Thomas5361

  Trip type: Couples

  Very good located hotel in the old town

  19 Aug 2026

  Nice hotel in the center of the old town. The rooms a quite spacious and the air condition is working very well. Underneath is a huge car park with enough of available space. Hilton Antwerp Old Town, Guest Services / Front Office at Hilton Antwerp Old Town, responded to this review Dear Guest,Thank you for your wonderful review.We are delighted to hear that you enjoyed our central location in the heart of Antwerp's historic city center. It is also great to know that you appreciated the spacious rooms, the efficient air conditioning, and the convenience of the underground parking facilities.Your positive feedback means a lot to our team, and we are pleased that these aspects contributed to an enjoyable stay.We truly appreciate you choosing Hilton Antwerp Old Town and look forward to welcoming you back again soon.Kind regards,Hilton Antwerp Old Town

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• User:Dawncy99

  Trip type: Friends getaway

  Great location, poor service

  10 Aug 2026

  It’s on the edge of old town, arrived the hotel around dinner time and asked chief concierge’s recommendation for restaurant, and it’s a really bad one, maybe only target tourists. Shared our comments with him after we return to the hotel, he showed no care! Moved to our room, an opened mineral water together with another new one. Called receptionist and was said no complimentary water provided as we are just normal HH guests, but they still so kind to pick up the water and replace a new one. No apology~ This is a disappointing one! Hilton Antwerp Old Town, Guest Services / Front Office at Hilton Antwerp Old Town, responded to this review Dear Guest,Thank you for sharing your feedback with us.We are pleased to hear that you enjoyed our central location in the heart of Antwerp. However, we are truly sorry to learn that several aspects of your stay left you disappointed.We regret that the restaurant recommendation did not meet your expectations and are especially concerned to read that you felt your feedback was not treated with the attention and care it deserved. Providing genuine and helpful service is something we take very seriously, and we apologize if we fell short on this occasion.We are also sorry for the confusion regarding the bottled water in your room. An opened bottle should never have been present upon arrival, and we understand your disappointment that this situation was not handled with the level of apology and attentiveness you rightly expected. Your comments have been shared with the relevant teams to help us improve both our service and communication.Thank you for bringing these matters to our attention. While we are disappointed that we did not provide the experience you anticipated, we appreciate your honest feedback and hope to have the opportunity to restore your confidence in Hilton Antwerp Old Town in the future.Kind regards,Hilton Antwerp Old Town

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