ibis Sint Niklaas Centrum

Recent Reviews: 337

• User:885kamiln

  Trip type: Friends getaway

  Poor customer service, lazy management and so clean. Although centrally located

  26 Jun 2026

  I arrived earlier than 15:00 but I’ve told room is ready so I will be able to check in. Great start. Unfortunately they had some problems with the system and she couldn’t see my reservation (I’m assuming own reservation system) and we need to wait for the confirmation coming. I showed them confirmation email and she confirmed she see this reservation on their booking account but can’t see reservation status in their system. Still confused I asked to speak with the manager. She came I told story and even told her, maybe you as a manager can you create a new reservation in your system and if the reservation from booking arrive just ignore / cancel. Yeah I could do that but then I HAVE to make a reservation, then I HAVE to cancel the other one… can you wait another 15mins? Well I thought that the job of the receptionist to make / cancel / change the reservation but ok. Afer 15min I asked again and again she said wait another 15min. At that point I knew she is lazy (or untrained) but why she is treating me as an idiot. I (STILL KINDLY) asked her to make / cancel bla bla. If you will not wait another 15mins I WILL MAKE YOU WAIT TILL THE CHECK IN TIME 15:00 But wasn’t you confirming my room is ready and I am able to check in? Yeah but yeah but I can do that. I was speechless and had no other explanation, room quality and cleanliness confirmed that this hotel should improve not only standard of the room. But, every one can give it a try. I will pass. Very unlikely I will be staying there again. Hotel- cmanager, Owner at Ibis Sint Niklaas Centrum, responded to this review Dear Kamil,Thank you for taking the time to share your feedback.We are pleased that you found the hotel to be well kept and appreciated its convenient location in the heart of Sint Niklaas. Your recognition of our standards for cleanliness and the setting near the city center means a great deal to us.However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your impression of our service, the check-in process and management involvement is disappointing, as we strive to make every check-in smooth and every interaction respectful. We regret any inconvenience or frustration you encountered during your arrival. Additionally, we wish your experience with your room and overall comfort had reflected better on the standards we work to uphold at ibis Sint Niklaas Centrum. The feedback you have given provides valuable insight into where your expectations were not fulfilled.We hope that you might consider visiting us again in the future.Kind regards,Nils Buyse, General Manager

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• User:pekao

  Trip type: Family

  Stopover in basic ibis, parking on square nearby

  20 Sept 2025

  We were driving late at night and wanted to lay our heads down so arrived there about midnight. You park at Groote Markt and walk to the hotel for about 100 meters. Hotel is on the left from the Market Hall when facing it. Check in was very informative. I never stayed in red Ibis before so was pleasantly surprised that we could have beers for our welcome voucher. Green Ibis Styles only offers soft drinks. Both rooms allocated to us were next door facing courtyard. It was really quiet at night. Room is tiny 15 sqm and not carpeted so good to bring slippers.Everything is clean but spartan and basic. I forgot shampoo and conditioner from home which in any four star hotel does not pose an issue but here you only have really terrible shower gel. Towels are thin. But I need to be fair and not expect more from this hotel category and price I paid. On the square you have great breakfast cafe offering views over Market Hall where there is very caring service and good good croque monsieur but bring cash as they don’t accept cards.By check out you can buy parking exit for 7 Euros which is great value for overnight stay.If you continue to Holland allow extra time before forever jammed Antwerp.Overall it was as good as it could be. Hotel- cmanager, Owner at Ibis Sint Niklaas Centrum, responded to this review Dear Guest,Thank you for reviewing your recent stay with us.We appreciate you choosing our hotel for your late-night stopover and are glad our check-in process provided clear information about parking and amenities.However, we regret that certain aspects like the room dimensions and bathroom provisions didn't meet your expectations. Our compact rooms aim to provide efficient comfort while maintaining affordability.Finally, we're pleased you found value in our parking solution and enjoyed discovering the local breakfast spot near the historic Market Hall.We hope we will be able to welcome you back in the future.Best wishes,Shana De Cock, General Manager

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• User:Wander18825479696

  Trip type: Business

  Good location

  24 Oct 2024

  The Hotel is in a good location in the centre and very close to the Grote Markt.Rooms are basic but functional. No kettle or iron so bring your own if needed.My only issue was no socket near to the mirror when getting ready.Beds were clean and comfortable. There was air conditioning but couldn’t get it to work through the night. Good selection at breakfast which set you up for the day. The staff were very helpful and friendly. Good value hotel. Hotel- cmanager, Owner at Ibis Sint Niklaas Centrum, responded to this review Dear Wander, Thank you for taking the time to share your review. Your feedback is essential for us to improve our services and amenities.It's wonderful to hear that our staff made a positive impression with their helpfulness and friendliness and that you liked our selection for breakfast. Our team is committed to providing a welcoming atmosphere and a great start to the day with a fulfilling breakfast.While we do not provide kettles or irons in the rooms, these items are available upon request at the reception. Regarding the socket placement, we appreciate your feedback and will consider how we might improve this aspect for our guests' convenience.We're sorry to hear about the trouble with the air conditioning. We'll ensure our maintenance team takes a closer look at it.Nonetheless, we are pleased that you enjoyed the cleanliness and comfort of our beds. Our central location is indeed a highlight for many of our guests, offering easy access to the Grote Markt and the charms of Sint-Niklaas.We're committed to providing good value for our guests and will take your feedback into consideration to enhance the overall experience.We hope to welcome you back in the future and make your next stay even more enjoyable.Safe travels!Best regards,Shana De Cock, Operations Manager

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• User:robertsN6633MZ

  Trip type:

  Excellent location

  16 Sept 2024

  I have stayed here several times, I enjoy staying because of the excellent location, very friendly staff, The breakfast was excellent as well as a very good selection of drinks at the bar Hotel- cmanager, Owner at Ibis Sint Niklaas Centrum, responded to this review Dear Robertsn, Thank you very much for this kind review of your recent stay.It's heartwarming to hear that your stay at ibis Sint Niklaas Centrum was so satisfying.We are pleased that you appreciated the central location of our hotel, the dedication of our team, and the variety of our breakfast offerings. It is also gratifying to know that our selection of beverages at Bar Rendez-Vous met your expectations. Our 24-hour bar is indeed designed to cater to the diverse preferences of our guests, and we're glad you enjoyed it.We look forward to seeing you again soon.Best regards,Shana De Cock, Operations Manager

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• User:Marmalade2004

  Trip type: Friends getaway

  Perfect hotel in a perfect location

  21 Mar 2024

  Fabulous hotel in a fantastic location, right in the centre! Massive public carpark that if you take your ticket to the hotel you pay a reduced price. Came here with 10 friends for our jiu jitsu seminar and plan to be back October 2024. The staff are so helpful and friendly. Rooms are clean, big, warm and inviting. The shower is fabulous. Lovely big comfy beds. My whole group was very happy. Hotel- cmanager, Other at Ibis Sint Niklaas Centrum, responded to this review Dear Guest,Thank you for your valuable review.We're thrilled to hear that our central location served as the perfect setting for your jiu jitsu seminar gathering. Our team is delighted to have contributed to a pleasant experience with their helpfulness and friendliness. It's also great to know that the cleanliness and comfort of our rooms, along with the quality of our showers, met your expectations and that your group enjoyed the stay.Please send us an email regarding your stay in October to Shana.DECOCK@accor.com, we can help you with a price offer.We appreciate your kind words and are glad to have accommodated you and your friends.We look forward to welcoming you back. Best wishes,Shana De Cock, Operations Manager

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