Leonardo Hotel Antwerp the Plaza

Name: Leonardo Hotel Antwerp the Plaza
Address: Charlottalei 49, Antwerp, belgium
Telephone: +44-204-505-9777
Rating: 3.9

Antwerpen, Antwerp, Belgium

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About Leonardo Hotel Antwerp the Plaza

location

The hotel lies in a quiet area near Antwerp's city park, around the block from Charlottalei metro stop (250 m away), which offers easy access to the central station and historical centre. The A1/E19 ring road is a 5-minute drive from the hotel. Nearby attractions include Mas Museum and the cathedral. Brussels Airport is about 50 km away.

facility

8 junior suites, 5 single rooms and 76 double rooms are located on 8 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include medical assistance, room service, a laundry service and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service. Complimentary newspapers are available. A fax machine is available for guests' business needs.

rooms

Rooms are equipped with air conditioning and central heating. A balcony is among the standard features of some rooms. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym and a spa.

meals

Dining facilities include a restaurant, a breakfast room, a café and a bar. Bed and breakfast can be booked. A generous breakfast buffet guarantees a great start to the day.

Amenities at Leonardo Hotel Antwerp the Plaza

Facilities
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  Air conditioning
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  Lobby
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Garage
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
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  EV Charging Station
Common Area
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  Reception
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
Hygiene
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  Contactless check-in/-out
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
- -
  Minibar
- -
  TV
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  Bathrobes
- -
  Room service
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  Toiletries
Security
- -
  Fire extinguishers

Location

Around this property:

Underground/Over ground Station

250 m

City Centre

1000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

157

Very Good

222

Average

Poor

Terrible

Recent Reviews: 519

User:S P
Trip type: Solo travel
Pretty close to central station but far from Antwerp cathedral
18 Jun 2026
That was a good experience. Leonardo Hotel Antwerp the Plaza is a well maintained property with a friendly and helpful staff. I’ve stayed there for 1 night. Check-in was quick, room was quite spacious and clean. It’s a pity there was no bath, just a shower cabin but for 1 night stay that was fine. Bed was comfy and sleeping quality was good. Breakfast was quite ok. This hotel is located relatively close to the central station but far from Antwerp Cathedral and main historical sites. I would say that’s around 20-30 min walk. But for the rest the stay was fine and I don’t mind choosing Leonardo Hotel Antwerp the Plaza in the future.
User:Rachel L
Trip type: Family
Absolutely unacceptable – dangerous and dishonest stay
12 Jan 2026
Absolutely unacceptable – dangerous and dishonest stayThis was without doubt the worst hotel stay I have ever experienced, and certainly not what anyone would expect from a Leonardo hotel.The bathrooms were filthy, with mould throughout, layers of dust, and clear evidence that they had not been properly cleaned. On top of this, all shower floor trays were cracked, making them unhygienic, unsafe, and quite frankly unusable.There was no working heating in the large living room area, rendering the accommodation uncomfortable, unliveable, and completely unacceptable.More seriously, there was a dangerously exposed heating element (fireplace) with absolutely no safety protection. With a baby present, this was extremely alarming — a clear burn hazard and a total failure of basic safety standards.Even worse, the garden sliding door was broken and unstable. It gave way, came out of its frame, and could very easily have caused serious injury or worse. This goes far beyond poor maintenance — it is outright dangerous. No apology was offered; instead, a worker simply suggested that there “should have been a note saying ‘don’t open’”.Finally, we were lied to about the pool table. We were told it was complete and fully working, while staff later admitted they already knew this was not true. While minor compared to the safety risks, it perfectly sums up the overall lack of honesty and care.This property should not be operating in its current condition. Cleanliness, maintenance, safety, and basic honesty were all seriously lacking. I would strongly warn families, particularly those with young children, to stay elsewhere.To make matters worse, no member of staff — from reception to management — was willing to take responsibility or offer a genuine apology. The token offer of a tiny negligible discount on a future stay does absolutely nothing to compensate for what was a devastating experience, especially considering the large amount we spent on this stay
User:Passenger13220282288
Trip type: Family
Just short of a 4
27 Dec 2025
I'm really torn between 3 and 4 stars here, would give it 3.5 if I could. Positives, definitely the helpful and friendly staff. Also I booked the deluxe double room which was very spacious and the room was clean and well maintained. Negatives for me was the breakfast selection and also the parking which a distance away for 21 Euro per night.
User:barbara h
Trip type: Couples
Disappointing.
27 Nov 2025
Wish we had read reviews before booking. We booked a loft room with an outdoor terrace which is probably pleasant in summer. It is separated from next door by a net. The room is far smaller than photo suggests but quiet. Coffee machine and TV are fine. Bed generous size. Bathroom dated with black mould around top panel of shower. Floor and shower-base tiles look grubby. Heating effectie. No toiletries despite 4* rating. Lighting and door systems are old fashione. Necessary to use "code" if room cleaning required next day. Staff friendly and helpful. Location rather disappointing. Not much of interest. Quite a distance from station. Generally, we felt the hotel badly needs updating.
User:Lana_Cik
Trip type: Family
Avoid!!! Very bad 2/3 star hotel.
30 Oct 2025
Avoid at any cost!!!! The hotel is dated. Pictures are misleading. The sofa bed in a family room is dated, shabby and old. It’s not possible to sleep on it as it is squeaky and loud. The breakfast is extremely poor, not tasty and very limited choice. Plates and cutlery are dirty. Only 3 large and 3 small towels were prepared for the family of 4. Only one single duvet was provided for 2 children. The hotel is very oriented at only one particular nationality.