National

Recent Reviews: 36

• User:Christos L

  Trip type: Solo travel

  Fantastic Stay – Highly Recommended!”

  17 Mar 2025

  I had an amazing stay at this hotel! The location is perfect—situated in an excellent area close to the city center, making it easy to explore everything on foot. The staff is outstanding—friendly, professional, and always willing to help with any request or issue that may arise. The rooms are spotless, comfortable, and well-equipped, ensuring a relaxing and enjoyable stay. The overall atmosphere is warm and welcoming, and the attention to detail truly enhances the experience. The service and hospitality exceeded my expectations, and I would definitely stay here again. Highly recommended!

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• User:220tomm

  Trip type: Family

  Don’t bother if you turn up after 8pm

  16 Jul 2024

  Nightmare Firstly I never seen that this place is self check in after 8pm purely because it doesn’t say it on booking.com.Now unless I’m blind and I have wrote this completely unassisted so I’m sure it’s not my error.we were Stuck in traffic from Berlin euro 2024.so rang hotel before 8pm to see what situation was knowing we would be late no ANSWER.Arrived read sign on door to ring number for assistance.Man answered tried to open door from wherever he was in the country probably next door but couldn’t be bothered to physically come out.Several attempts from his imaginary button the door would not open.It’s pissing down with rain,he rang manager no help at all.Luckily a couple that were staying turned up let us in.Self check in did not recognise our name or confirmation number several attempts.after spelling our name wrong by mistake ourselves due to frustration.It worked ( twist of fate).Coffee in room but no cups.Table was leaning on the bed for support as soon as I put water in it , the table fell over water included.Worst experience ever of checking into a so called hotelNo room number on doors but on dirty carpets.Lift doesn’t seem safe so took the stairs very steep and narrow Will not be returning, ruined our whole experience of Antwerp.Wasted an hour standing in the rain and we left early as we had to get to Calais for le shuttle without even a coffee as no cups in room.

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• User:mgarcia67

  Trip type: Business

  Dirty and disappointing

  05 Dec 2023

  Regrettably, I cannot recommend this hotel to anyone due to a lack of cleanliness, poor service, and unacceptable conditions in the facilities.From the moment we arrived, we realized something was amiss. Several rooms were left undone and, to our surprise, dirty. It was disappointing to discover that the hotel staff had not adequately prepared the rooms for our arrival.But that wasn't the worst of it. Upon entering the room, we found that the shower exhibited clear signs of rust, which was not only visually unpleasant but also a clear indication of a lack of proper maintenance and cleanliness. Furthermore, some of the bathrooms emitted an unpleasant odor, further adding to our growing dissatisfaction.Faced with this situation, some of my colleagues had to request cleaning products to address the lack of cleanliness in the rooms. The staff's response was not prompt enough, and we felt frustrated having to deal with this situation instead of enjoying our stay.The lack of professionalism and attention to detail from the Hotel National Antwerp staff left much to be desired. The management of cleanliness and response to our requests were unacceptably slow, contributing to an overall very negative experience.In summary, my experience at this hotel was disappointing and distressing. I expected much more from an establishment that presents itself as reputable. I highly recommend reconsidering your choice of accommodation if you value cleanliness, proper facility maintenance, and customer service.

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• User:286grahaml

  Trip type: Family

  Well worth a stay ... good value

  25 Aug 2023

  Warm welcome. Nice clean & modern reception / rooms / bar. Bedrooms adequate size, clean, crisp white linen on comfortable beds. Smallish, but brand new shower room. Good quality 'pod system' coffee machine. Nice quality free toiletries. Not a lot of space for sitting / chilling and the bar shut at 8, but not a major issue as places to eat and drink til midnight within 50 yards, yet still quiet.. Three stars and better than the ( rubbish ) four star we left in Brussels. Would recommend this hotel

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• User:Patsy2203

  Trip type: Couples

  Appalling experience!!!

  24 Aug 2023

  Upon arrival the key cards didn’t work.TV is not working has only Netflix no channels.Lift broke down twice during our short stay. Once we got stuck in the lift.Coffeemaker too small to fit the cup under and cups too small for the amount of coffee.Socket in the corridor out of the wall! Big fire hazard!!!When I complained to the very helpful young girl working at the front desk I received a phone call from the manager.He refused to provide me with his name.Then blamed the guests for breaking the lift. Apparently it says on the website that the TV is provided but no channels?The socket hanging out of the wall is due to the cleaning staff?? And it’s not a fire hazard to us as it’s not in our room?? Go figure…..The manager then told me if you don’t like it go find another hotel!Which we did! Manager then stated that he would refund us the full amount. However refused to show me the email sent with the amount requested.Then we found out that it would only be 2 nights out of 4! Although we left after night 1.For all wanting to book!!!! DO NOT!!! The hotel is dirty and management appalling!!!This is by far the worst experience I have ever had in a hotel!!!Let’s wait and see if and when we get the full refund!!

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