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Radisson Blu Hotel, Antwerp City Centre

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Radisson Blu Hotel, Antwerp City Centre

locationAntwerpen, Antwerp

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About Radisson Blu Hotel, Antwerp City CentreAbout Radisson Blu Hotel, Antwerp City Centre

Location

This attractive hotel was designed by the famous US architect, Michael Graves, and distinguishes itself through its extravagant form. It lies between the train station and the pedestrianised area and within a short distance of Aquatopia Aquarium and the zoo. Links to the public transport network lie just a couple of minutes away (about 100 m away).

Facility

The hotel has 229 rooms, which are located on 8 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, golf and fishing are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant with air conditioning, a café and a bar. A continental breakfast buffet and lunch are served every day. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Amenities at Radisson Blu Hotel, Antwerp City Centre Amenities at Radisson Blu Hotel, Antwerp City Centre

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

898

Very Good

1196

Average

505

Poor

206

Terrible

168

Recent Reviews: 2973

  • User:Olivier T

    Trip type: Friends getaway

    A traumatizing experience from start to finish

    rating10 Mar 2026

    Feeling totally traumatized. We had just checked in at the Radisson Blu and were very excited because we had specifically booked a room for its view of the beautiful Antwerpen Central Station, a classified monument. Unfortunately, the room we were given had no such view.When we returned to reception, we were told that the view is only subject to availability, which was surprising given that we had booked the room six months in advance. A rather tense discussion followed with the manager, who seemed very accustomed to handling this type of complaint — suggesting it may happen quite frequently.What was most disappointing was the complete lack of empathy or even a simple apology. The tone of the conversation escalated quickly, which is a very unfortunate way to begin a long-awaited weekend.At the end of our stay, we requested a late checkout, assuming that after the initial issue it would be granted without difficulty. Unfortunately, the stay ended much like it began, with a lack of consideration and very poor service.Radisson Blu should seriously consider investing in customer service and empathy training for its managers. This is certainly not how loyal or regular guests expect to be welcomed. Reception Radisson, Other at Radisson Blu Hotel, Antwerp City Centre, responded to this review Dear Olivier,Thank you for sharing your feedback. We are truly sorry to read that your experience did not meet your expectations, particularly regarding the room view and your interaction at reception. Please accept our sincere apologies if our communication came across as lacking empathy, as this is not the level of service we aim to provide. Your comments are important to us and will be shared with the team to help improve our guest experience. We do hope we may have the opportunity to welcome you again and provide you with a much better stay.Kind regards,Management

  • User:İlker Y

    Trip type: Couples

    Advice

    rating31 Jan 2026

    Even though I wrote that I came for my wife's birthday, nothing was done. reception is not answering the phones. Breakfast isn't worth the money. It's in a very good location. Reception Radisson, Other at Radisson Blu Hotel, Antwerp City Centre, responded to this review Dear İlker,Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet expectations, especially as you were visiting for such a special occasion as your wife’s birthday. We regret that this was not acknowledged during your stay.We also apologize for the difficulties you experienced reaching reception and for your disappointment with the breakfast. This is certainly not the level of service we aim to provide, and your comments have been shared with the relevant teams so we can address these issues.We do appreciate your positive note about our location. We hope you might consider giving us another opportunity in the future to provide a more attentive and enjoyable experience.

  • User:robinstorm

    Trip type: Couples

    Dirty underwear and overdue maintenance

    rating08 Jan 2026

    The room was overdue maintenance, we were staying in room 601 - there were cracks in the ceiling inside the bathroom, the rails of the curtains inside the shower were hanging and on the verge of breaking. We found dirty underwear under our beds. The air conditioner/thermostat wasn't working at all so we had to sleep with the windows open. The passes to our rooms stopped working on night two (we were only staying for two nights). Staying here is not worth your money. To top things off, we told all this to the hotel staff during checking out and two weeks later they yet have to come back to us and handle our complaints. Communication with the hotel staff is poor. This was supposed to be a romantic getaway during the holidays, we wished for our room to be somewhat romantically decorated, hence why I called the hotel for this. She was going to transfer me to another member of their staff, which she failed to do because she hang up. I tried calling again multiple times through different numbers without success, I sent an email without receiving a reply back. Again, poor communication. I really do not recommend this hotel. If you want true for your money I suggest to seek another hotel. Reception Radisson, Other at Radisson Blu Hotel, Antwerp City Centre, responded to this review Thank you for taking the time to share your experience. We are truly sorry to read about the condition of the room, the cleanliness issues, the technical failures, and especially the lack of follow-up and communication from our side. This is far from the experience we want our guests to have, particularly for a special and romantic stay. Your feedback has been escalated to management for immediate review. We sincerely apologize for the disappointment caused and appreciate you bringing these serious concerns to our attention.

  • User:Mariam C

    Trip type: Friends getaway

    Lack of service

    rating22 Dec 2025

    The hotel has a great location and a fantastic view. Unfortunately, my stay was ruined on the first night. After a long journey by both plane and train, we arrived at the hotel and discovered a menstrual stain on the bed sheet where I was supposed to sleep. We contacted the reception and explained the situation. A few minutes later, a staff member brought new sheets, but we had to change all the bedding ourselves. When we asked for a new duvet cover as well, we were told they would not provide one unless it was visibly dirty. We did not receive any refund or discount despite complaining. The whole situation was uncomfortable and very disappointing. Reception Radisson, Other at Radisson Blu Hotel, Antwerp City Centre, responded to this review Thank you for sharing your feedback. We are very sorry for the experience you had—this is far below the standards we aim to provide. We completely understand how upsetting and inconvenient this situation must have been after a long journey. Your comments have been shared with both our housekeeping and management teams to ensure proper procedures are followed in the future. We truly regret that this was not handled better at the time and appreciate you bringing it to our attention.

  • User:haakonjobb

    Trip type: Business

    Not more than expected

    rating21 Dec 2025

    Average hotel that have seen better days. Great location but that’s all. The window that could be opened was not possible to completely shut, making a shill breeze throughout the night. Breakfast was ok but the varieties were limited. Reception Radisson, Other at Radisson Blu Hotel, Antwerp City Centre, responded to this review Thank you for sharing your feedback. We’re sorry to hear that your stay did not fully meet your expectations. While we’re glad you appreciated our location, we regret the inconvenience caused by the window and the limited breakfast selection. Your comments have been shared with our maintenance and food & beverage teams for review. We appreciate your input and hope to have the opportunity to welcome you again with improvements in place.

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