Koffieboontje

Recent Reviews: 788

• User:billy-g7-greece

  Trip type: Family

  Excellent location and helpful staff

  06 Feb 2026

  The location of the hotel is super,the staff was very helpful,the bed was soft but the room small.Overall a good experience for something economical just to the heart of the city!

• User:Frederec N

  Trip type: Family

  Unacceptable standards – avoid

  08 Jan 2026

  A guaranteed booking was not honored. One room was cancelled upon arrival without prior notice, followed by incorrect claims that the booking was not guaranteed.The hotel’s hygiene level is poor, and the overall condition raises serious safety concerns. The room shown to us was located on the third floor at the end of a narrow corridor, which felt unsafe and unsuitable for guests.Customer handling was unprofessional and dismissive, with no genuine attempt to resolve the situation.Completely unacceptable for a hotel in Bruges.Would not recommend under any circumstances.

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• User:Teodora B

  Trip type: Family

  Terrible experience – AVOID this hotel at all cost.

  05 Aug 2025

  I had booking for two rooms from August 6 to August 13, 2025 (€1730 total). After 12 hours of travel, I arrived with my family (4 people) to be told "you have no reservation" and "find another hotel" – with no explanation, no apology, and no proof of any communication. When I asked for evidence (email, call record), both receptionists ignored me and turned their backs. They treated us with complete disrespect and no humanity, even though I showed them my confirmation. This is unacceptable and unprofessional, especially for guests coming from another country. Do NOT trust them with your reservation – they might cancel you last minute and leave you on the street. I sincerely hope authorities take action.

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• User:iamagasbag

  Trip type: Couples

  Basic hotel

  26 Mar 2025

  Very basic facilities. No bar or breakfast room. Shabby in all areas. Staff very friendly and helpful, Excellent location for Bruges centre. No mini bar or drawers in the room. I like to unpack everything when away and there was not the room to do this.Would return to Bruges again but not to this hotel.

• User:MiguelD3016

  Trip type: Friends getaway

  An absolute disgrace – avoid this hotel at all costs

  24 Jan 2025

  An absolute disgrace – avoid this hotel at all costsThis was, without a doubt, the worst experience of our entire European trip. The owner of this hotel was shockingly arrogant and completely unprofessional. Near midnight, he refused to let us into the hotel, leaving us stranded on the street because he couldn’t confirm payment for one of the three rooms we booked through Hotels.com. Despite us showing full proof of payment, he insisted that it was our problem to resolve with the platform and threatened that we’d have to sleep on the street if we didn’t fix it. Even though two of the rooms were already fully paid for, he refused to hand over the keys. Only when we involved the police did he finally allow us access to the rooms.To make matters worse, we ended up paying for a fourth room, as the owner demanded additional payment due to his own inability to confirm the third room. Hotels.com later admitted the error and credited the hotel for the missing amount, yet we never received a refund for the fourth room we were forced to pay for. They claimed the card number we used did not match their records, which was an outright lie and a disgraceful excuse to avoid giving us back our money. In the end, we paid for four rooms and only used three – a blatant scam.The conditions of the hotel were equally appalling. The bedspreads had suspicious stains that made us question if they had been cleaned at all. There were no power outlets near the beds, making it impossible to charge phones or other devices conveniently. The hallways were cluttered with buckets of dirty water, and the lobby itself had a mattress awkwardly stacked against a wall, giving the impression of total chaos and lack of care. To top it all off, we even saw a rat scurrying through one of the hallways, which was absolutely revolting.This hotel is a complete disgrace – it is poorly managed, unhygienic, and run by people who treat guests with total disrespect. Paying guests should never have to fight to access rooms they’ve already paid for, let alone be left out in the street at midnight. Adding insult to injury, we were scammed out of a fourth room that we never used.Save yourself the nightmare and stay anywhere else. This place is an embarrassment and should be avoided at all costs.

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