B-aparthotel Grand Place

Recent Reviews: 569

• User: Explore12523580301

  Trip type: Family

  Disappointing stay — not suitable for mobility needs and poor value for money

  I stayed at B Aparthotel Grand Place in August with my mother, who has reduced mobility, and unfortunately the experience was very disappointing despite my initial confidence based on communication before arrival.On arrival, the building itself felt dated. The entrance includes steps, which can be very difficult if you are travelling with heavy luggage or mobility aids. This is something guests sh… Read moreI stayed at B Aparthotel Grand Place in August with my mother, who has reduced mobility, and unfortunately the experience was very disappointing despite my initial confidence based on communication before arrival.On arrival, the building itself felt dated. The… Read more

• User: SunLis71

  Trip type: Friends getaway

  Good location!

  I was a bit nervous about our trip staying here after reading the reviews and happy to say all was better than expected. The location is brilliant, near everything and quiet considering you are in the middle of it all. We had a 2 bedroom apartment, plenty of space, beds massive and comfortable. There is no reception, it's like staying at stand alone apartments but the contact with the hotel was go… Read moreI was a bit nervous about our trip staying here after reading the reviews and happy to say all was better than expected. The location is brilliant, near everything and quiet considering you are in the middle of it all. We had a 2 bedroom apartment, plenty of s… Read more

• User: upcbratsKarla

  Trip type: Couples

  Way too many hotels in Brussels to deal with these guys.

  This hotel asks for an additional fee on top of your booking fees to “hold” for ten days after your booking. They want you to email them your credit card information in email and if you refuse they want to charge you an ADDITIONAL $50 euros to wait upon arrival where there isn’t an employee on the grounds they say. You are supposed to enter through a code.. even if this in legit, I have stayed in… Read moreThis hotel asks for an additional fee on top of your booking fees to “hold” for ten days after your booking. They want you to email them your credit card information in email and if you refuse they want to charge you an ADDITIONAL $50 euros to wait upon arriva… Read more

• User: CareyB548

  Trip type: Solo travel

  Absolutely horrendous - poor hygiene

  I requested a refund as I was unable to stay here, as planned, between 4th September 2023- 7th September 2023. No refund has been received and the response from the hotel shows no regard for customers health and safety. I was offered a room but the room wasn’t clean. Furniture was stained, there was some kind of dried human excrement/ fluid on the toilet seat and there was a pubic hair in the bath… Read moreI requested a refund as I was unable to stay here, as planned, between 4th September 2023- 7th September 2023. No refund has been received and the response from the hotel shows no regard for customers health and safety. I was offered a room but the room wasn’t… Read more

• User: 007LadyB

  Trip type: Family

  In compassionate staff! No communication!

  Imagine prepaying for your hotel only to leave for the day and on your return you are denied access to your room for €4.24! You receive a letter stating urgent you must pay - you go down in the morning at 10 and no one is there - you leave for your day and come back at 16::03 and boom room key doesn’t work. There is not a single soul in the lobby as far as hotel staff to address your urgent notice… Read moreImagine prepaying for your hotel only to leave for the day and on your return you are denied access to your room for €4.24! You receive a letter stating urgent you must pay - you go down in the morning at 10 and no one is there - you leave for your day and com… Read more