Citadines Sainte-Catherine Brussels

Recent Reviews: 1007

• User:Gushplop

  Trip type: Couples

  bad service

  06 Feb 2026

  I Stayed at this hotel in the one bedroom apartment 1202 from the 2nd of February to the 5th of February 2026, I only stayed here because I was doing activities with other people staying there, the positives is that the room is spacious and you literally have everything you need, theres no cleaning service unless you pay for it separately, but for a short stay is ok. another positive is the location.now for the negatives: the service is just not good at all, the safe in the room wasn't working, it was as simple as changing the batteries of the display, and I told them 3 times, literally every day I was reminding them the safe wasn't working, and their attitude was to look at me like "yes you already told us" but then when you hear stories that their palace of justice has had scaffolding since the 80s and its been waiting to be restored since then you learn that Belgians are not famous for being efficient, so maybe now they know they need to change the batteries they would get around to fix it in 40 years.other negative is the sheets, they have something that looks like a disposable mattress protector and some sheets that are not fitted, so every morning I woke up sleeping on the raw mattress. Citadines Team, Guest Services / Front Office at Citadines Sainte-Catherine Brussels, responded to this review Dear Guest,Thank you for sharing your experience with us.We are glad that you found the apartment spacious, well-equipped, and enjoyed our central location. However, we are very sorry to hear about the issues you encountered with the safe, the bedding, and the service you received. This is certainly not the standard we aim to provide, and we sincerely apologize for the inconvenience and frustration this caused during your stay.Your comments about the safe and bedding have been noted, and we will review these immediately with our team to ensure proper maintenance and improvements are made. Feedback like yours is invaluable in helping us provide a better experience for future guests.We hope to have the opportunity to welcome you back one day and provide a stay that meets the high standards you expected.Kind regards,The Citadines Sainte-Catherine Brussels Team

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• User:Krista S

  Trip type:

  good location, lousy internet

  12 Jan 2026

  Comfortable and quiet room, friendly service. Main complaint is the inconsistent internet. Would work fine for a while, and then frequently disconnect. I stayed in a satellite building, so it may work better in the main hotel. Geert Marginet, General Manager at Citadines Sainte-Catherine Brussels, responded to this review Dear guest,Thank you for sharing your review and for highlighting both the positive and negative aspects of your stay. We are pleased to read that you appreciated the good location, the comfortable and quiet room, as well as the friendly service provided by our team.At the same time, we sincerely regret the inconvenience caused by the inconsistent internet connection, particularly as we understand how important reliable connectivity is for our guests. Your comment regarding the difference between the satellite building and the main hotel has been carefully noted, and we will share this feedback with our technical team in order to review and improve the service.We truly appreciate your constructive comments, as they help us enhance the overall guest experience. We hope to have the opportunity to welcome you again and provide you with a stay that fully meets your expectations.Citadines team

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• User:facundobaez

  Trip type:

  Good location but the overall is not good

  31 Jul 2025

  The room did not have air conditioning, which made it quite uncomfortable to sleep in during the summer. The service at breakfast was disappointing; the staff member in charge seemed polite only when addressed in French, and otherwise responded with little courtesy. Additionally, although check-in was supposed to begin at 3:00 PM, my room was not ready until nearly 4:30 PM, which was inconvenient. toison, at Citadines Sainte-Catherine Brussels, responded to this review Dear Facundobaez,Thank you for sharing your feedback regarding your recent stay. We appreciate you taking the time to outline both the positive and the areas where we can improve.We are pleased to hear that you found our location convenient. However, we regret that your experience did not meet your expectations in several areas. We sincerely apologize for the discomfort you experienced due to the lack of air conditioning in your room. While air conditioning is not a standard amenity in all of our accommodations, we understand that this can be a significant issue during the summer months. We are currently reviewing our options to better address this concern for future guests.We are also sorry to hear about your breakfast service experience. Our staff is trained to provide courteous service to all guests, and we regret that you felt the service was lacking. Please rest assured that we will address this issue with our team to ensure consistency and professionalism in all interactions, regardless of the language spoken.Regarding the check-in delay, we sincerely apologize for the inconvenience you faced with the late room availability. We aim to have all rooms ready at the scheduled check-in time, and we will review our processes to ensure that such delays are minimized going forward.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more comfortable stay.Best regards,Citadines Team

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• User:Doros P

  Trip type: Business

  Not a adequate value for the price

  19 Dec 2024

  - the room was not clean enough- The room was adequately heated and the duvet not appropriate for the season - Breakfast at 7 without chees and no option for grab and go earlier than 7.00 am toison, at Citadines Sainte-Catherine Brussels, responded to this review Dear Doros P,Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations, especially considering the importance of a comfortable stay for your business trip.We are sorry to hear that the room did not meet your standards of cleanliness. Cleanliness is one of our top priorities, and we will certainly address this with our housekeeping team to ensure that all rooms are thoroughly prepared for our guests. Additionally, we understand that the duvet and room heating may not have been ideal for the season, and we will review our room amenities to ensure they are better suited for varying weather conditions.Regarding breakfast, we apologize that the options available did not fully meet your expectations, especially in terms of cheese and earlier grab-and-go options. Your feedback is valuable, and we will explore how we can improve the breakfast service to accommodate guests who need an earlier start.Thank you again for your input. We appreciate your constructive criticism and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.Best regards,Citadines Team

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• User:allanb277

  Trip type: Business

  Watch out for this hotel

  11 Nov 2024

  The hotel is outrageous. I arrived at the hotel with a legitimate reservation made through booking.com. The receptionist told med that they did not have a room anyway and sent me to a sister hotel in another area of Bruxelles. The room was prepaid. Even though it was the hotel which cancelled the room they refuse to reimburse the 172 Euros i had paid. I was also charged 172 Euros in their sister hotel and has thus paid for the cancelled room and the rescheduled room. Watch out for this hotel. Coralie Carels, Service clients/Réception at Citadines Sainte-Catherine Brussels, responded to this review Dear Allanb,We are very sorry to hear about your experience with your reservation. This is certainly not the standard we aim to provide, and we sincerely apologize for the inconvenience caused by the room cancellation and the resulting charges.We take your feedback seriously and encourage you to contact our customer service team directly at [hotel contact/email] so we can investigate the situation further and work toward a resolution.Thank you for bringing this to our attention.Kind regards,Citadines Team

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