Eurostars Montgomery

Recent Reviews: 446

• User:thebrownsvillec

  Trip type: Solo travel

  Beware! Bait and Switch Hotel pricing and Pictures. Tourist hostile and bed bug powder substance in rooms!

  06 Dec 2024

  Let's just say that I was initially excited to stay at what I believed to be a Grand Hotel. ( I did Actually find a great hotel that I'll refer to at the end). So back to this review... I quickly learned that there was nothing "grand" about Eurostar Montgomery, Brussels. It was a horrid. For starters, there is not much close by. Aside from the filtered sunny pics, Upon reaching the hotel, you will notice that the main entryway only has stairs and lacks a ramp or assistants ( which is difficult if you have luggage). It is staffed by 2 persons at a small (did I mention small) reception desk. The granduer and lighting in the advertisement seemed to have apparently been shot with soft bright lighting at a very - very wide angle in order to make it appear larger. As for the reception? I mean, I have traveled extensively and heard of tourist bias, yet the experience of hatred as I received at the Eurostar Montgomery, Brussels was a first of its kind. To summarize, As a non french speaking tourist, my speech was mocked and I was berated for having a disability by Mgr Sarah. I requested to cancel. I was still shown their hotel rooms. They were musty with no access bar for a very steep tub, no mattress covers and what appeared to be Bed Bug powder in the seats and throughout. I was then told by Mgr Sarah that I would receive a cancellation exception and be refunded, and was instructed to send them an email to confirm the cancellation request. I was kept waiting for hours in a hostile reception area, and had an asthma attack from the cigarette smoke in their falsely advertised " smoke free facility". To my horror, I was literally threatened with bodily harm when I attempted to document the experience. Please be careful and don't believe what you read on the internet. This is not the upscale h hotel they advertise themselves to be. Overall, They ruined my stay and I had to cut my time short due to medical complications caused by them. I desire all to enjoy their hotel stay and issue this warning that this hotel is involved in shady billing and false ads. They will send you thru an endless loop of emails and unfullfilled promises a refund and while not rectifying their deplorable practices or hotel. I gratefully managed to book a hotel at a Wonderful hotel and it was night and day! The other hotel Starts with a NH and ends in what a flower does in Springtime). I hope this helps someone.

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• User:kauris

  Trip type: Business

  Room at tram track

  19 Nov 2024

  I have stayed at this hotel several times and have been satisfied (that’s why I came back). To my shock this time they gave me a room right at the tram track. See photo. I would upload a video also but it doesn’t seem to be possible. Trams run frequently, are very noisy and shake the room. And they wouldn’t give me another room. The cleaning staff had left, was the reason. So, no sleep in this room. The room is otherwise good. Except the strong mouldy smell in the bathroom.

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• User:Arun K

  Trip type: Family

  Interesting breakfast !

  29 May 2024

  The hotel is nice with large rooms. Nicely laid out and perhaps one day it may achieve the standard it is aiming for.IF you have breakfast get ready for the hot food being cold and the cold food being tepid. Scrambled eggs, mushrooms etc are in a pan that should be hot or at least warm. The food only has its own heat to stay warm. They run a VERY lean staff so only one person handling breakfast.Their speciality is "not poached" eggs. I have stayed there on about 6 occasions and the chefs have yet to learn how to poach an egg. I have sent Youtube and offered to show them how to cook a poached egg. The best one was when I said that the eggs were cold the "waiter" pokes his finger in and says "No" if seems OK ! Food hygiene 101I dread to think what dinner service would be like.

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• User:sabirc2016

  Trip type: Family

  Wonderful place next to Metro

  23 May 2024

  Wonderful stay next to Metro station. Had a wonderful stay at Eurostars Montgomery. First of all was fortunate to get reservations for the penthouse which offers a spectacular view from 8th floor roof top. At the hotel, check in was smooth extremely friendly staff. Enjoyed breakfast with good variety and warm hospitality from our host Li. It was a pleasure knowing her and multi cultural aspect of Belgium. Next time in Brussels don’t give a miss to this place next to Montgomery metro station.

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• User:Hariklia A

  Trip type: Family

  Bad management

  05 Mar 2024

  The hotel is conveniently located in a beautiful area of Brussels.The rooms are comfortable, we have asked for a large room, and it was on the 7th floor with a nice view. The beds and the pillows are fine and the hotel is very clean.The staff at the reception is very polite and the do their best.On the other side, there must be a Manager .... somewhere... but nowhere to find!!!I asked to talk to her and for 15' she was busy talking on the phone and she never revert .My complains where:1. There is no restaurant available after 14:00 on a week day. For a 5 star hotel this is unheard of.2. Upon our arrival we asked for a late check out( at 15:00) . A very polite girl at the reception asked us to remind them the day before( why????)The fact is we forgot to remind them our request and the day of our departure we received a call telling us that we have to empty the room because the service ladies are leaving....We stayed for 4 nights and my general impression was that the management had no interest to serve the client at all.

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