Hilton Garden Inn Brussels City Centre

Recent Reviews: 714

• User: Vademecum75016

  Trip type: Couples

  Disappointing Service – Guests Are Always to Blame

  As a Hilton Honors Gold member, I called the hotel on Thursday specifically to arrange an early check-in around 10:30–11:00 a.m., which was agreed to. Unfortunately, upon arrival, this was refused.What is particularly frustrating is that whenever something goes wrong at this hotel, the guest is told they “misunderstood” or is somehow made responsible. This is not the first time. During a previous… Read moreAs a Hilton Honors Gold member, I called the hotel on Thursday specifically to arrange an early check-in around 10:30–11:00 a.m., which was agreed to. Unfortunately, upon arrival, this was refused.What is particularly frustrating is that whenever something goe… Read more

• User: Crispindoodle

  Trip type: Family

  Hilton quality, clean, tidy with comedy small glasses at breakfast

  Hilton quality hotel, about 20 minutes brisk walking to the centre of Brussels.Our twin room was a good size and it was kept very clean each day although the air con was temperamental at times.The breakfast offer was good, the yogurt kitchen especially tasty. Some guests ate as if it was their last meal on earth, which was entertaining to watch. We loved the waffle making machine too!The comedy si… Read moreHilton quality hotel, about 20 minutes brisk walking to the centre of Brussels.Our twin room was a good size and it was kept very clean each day although the air con was temperamental at times.The breakfast offer was good, the yogurt kitchen especially tasty.… Read more

• User: Merry H

  Trip type: Business

  Air conditioning not working throughout the hotel -- avoid

  Air conditioning not working - avoid this hotel in summer. The front desk staff I dealt with were very dismissive and rude. I complained after finding the AC wasn't working in the first room allocated to me and was told it was only a problem with my room and I was moved to an adjacent one, where it also didn't work. From the reviews here it is clear this has been an ongoing problem for a number of… Read moreAir conditioning not working - avoid this hotel in summer. The front desk staff I dealt with were very dismissive and rude. I complained after finding the AC wasn't working in the first room allocated to me and was told it was only a problem with my room and I… Read more

• User: 1Khronos

  Trip type: Friends getaway

  No air conditioning

  The temperature in our room was stuck at around 27C or 28C which made it very difficult to sleep. The air conditioning didn't work at all. I live in Australia so I'm used to very hot temperatures but the temperature in the room was far too hot even for me. We asked reception every day for 3 days to fix it but the hotel wasn't able to fix it. Eventually they became dismissive of our concerns. You c… Read moreThe temperature in our room was stuck at around 27C or 28C which made it very difficult to sleep. The air conditioning didn't work at all. I live in Australia so I'm used to very hot temperatures but the temperature in the room was far too hot even for me. We… Read more

• User: Rosalyn C

  Trip type: Couples

  Good place to stay! Clean and centrally located. Across from the central train station!

  Everything was great! Breakfast was ok. The bed is a bit hard. Ii had to get a couple extra pillows to lay on my side. Staff was great! It’s a beautiful hotel and directly across from central train station!Everything was great! Breakfast was ok. The bed is a bit hard. Ii had to get a couple extra pillows to lay on my side. Staff was great! It’s a beautiful hotel and directly across from central train station!