Hygge Hotel

Recent Reviews: 407

• User:chrisspiller65

  Trip type: Couples

  Nice hotel, good location

  08 May 2026

  Stayed 3 nights in the Hygge Hotel. Plus points are, good location, 10 mins from nearest bars, €8 Uber into main bar/ restaurant area. Room was very clean. Staff were lovely and really attentive. Shower was great, loads of pressure. Negative points are, rooms were a bit warm for us and pillows were very hard. There was a constant fan noise at night, think it was from outside, we were in room 1. Cant comment on the breakfast as we didn't use it. All in, was a lovely stay and would recommended the hotel, although 4 * is pushing it. Use Uber always, always a few minutes away. Some taxis near the midi station, trying it on with prices, beware. Guest Relations, Owner at Hygge Hotel, responded to this review Dear chrisspiller65,Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay.We will gladly welcome you again on your next visit to Brussels.Warm Regards,Radostina GrigorovaGuest Relations HYGGE Hotel

  Read more

• User:Alex M

  Trip type: Business

  A great stay in the heart of Brussels

  13 Feb 2026

  Hygge was a very pleasant suprise. Staff were friendly and super helpful, especially Apostolis who was stellar. The (family) room was large, comfortable and toasty during cold winter days. Perfect to relax in or work from. Breakfast was limited but filling and much better than overflowing buffets where food just goes to waste. Location is also great with subway and PLENTY of shopping just a few minutes away. I really can't criticise anything. Even the price, though not low, is great value for money for Brussels. Guest Relations, Owner at Hygge Hotel, responded to this review Dear Alex M,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest Relations HYGGE Hotel

  Read more

• User:Cocob4chanel

  Trip type: Family

  Bed Bugs all over room! Stay if you dare!!

  03 Nov 2025

  My mother and I had one of the most stressful hotel experiences of our lives here. On our second night, we found bed bugs crawling on my mattress. We caught one in a bag and called the front desk immediately. Housekeeping didn’t even inspect the room before taking the bug and leaving. The night staff called a few minutes later, apologized, and said he’d move us to another room. It was already 11 pm, and we had to pack everything up in a panic.The new room was up a steep flight of stairs (hard for my mom), and when we finally got upstairs, the carpet was completely soaked — like a hose had been running. We had to call the front desk again. Staff admitted there was a leak but couldn’t find the source and asked us to move again. It was nearly 1 am, so we refused, and they just put towels down.We checked out early the next morning even though we had another night booked. They removed only one night from our bill. Later, I found another couple online who had stayed in the exact same room just two weeks before — and they also found bed bugs. They had taken photos and documented it to the hotel. When we got home, the real nightmare began. We spent:$50 at the laundromat washing everything we brought, $45 to have our car steam-cleaned, $30 on airtight storage bags, and $15 on bed bug bombs. Then the bites appeared — over 20 on my arms, legs, and feet. I ended up at urgent care with an allergic reaction ($50 copay + $25 prescriptions).The hotel later claimed their exterminator “found nothing” and refused to share the report — the exact same response they sent the previous guests who also found bugs. I spoke to the managers and they are refusing that any bed bugs existed even though the front desk admitted before.This was an absolute nightmare. My mother and I are never ones to cause a stink or demand our money back, but considering how appalling this entire situation was we expected better from management at this hotel. We want our money back. Please check your rooms carefully and avoid this hotel until they take these reports seriously. Guest Relations, Owner at Hygge Hotel, responded to this review Dear Sir, Madam,I was very disappointed to read of your experience during your stay. Your feedback has been addressed to the Management in order to take appropriate measures and avoid such situation in the future. Please accept our sincerest apologies for the situation and we hope that this has not put you off from a return stay in the future. Warm regards,Radostina GrigorovaGuest Relations HYGGE Hotel

  Read more

• User:liverpoolcritic2011

  Trip type: Couples

  Lovely stay

  01 Nov 2025

  What’s not to like. Good location and close to the metro links. Well decorated hotel with clean rooms and a comfortable bed. Staff very welcoming and friendly Would recommend to stay in visiting Brussels Guest Relations, Owner at Hygge Hotel, responded to this review Dear liverpoolcritic2011,Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Warm regards, Radostina GrigorovaGuest Relations HYGGE Hotel

  Read more

• User:Sunshine68076923279

  Trip type: Friends getaway

  Disreputable Business Practice via Booking.com

  22 Oct 2025

  My friend and I booked rooms via Booking.com well in advance for a trip to a choir festival in the city we will be taking in June 2026. We agreed a price of 237 Euro as offered on the Booking.com website. This week we both had emails (from a no reply address) from Booking.com telling us our credit cards were deemed invalid and our booking would be cancelled if we didn't put a new credit card into the system. We regarded this as suspicious as it had never happened before so we called and emailed the hotel direct to confirm this needed to be done. 2 different staff members assured me this wouldn't be a problem, we were on their system and the bookings were secure. 2 days later Booking.com had cancelled our bookings, the hotel emailed to confirm the cancellation and offering the same rooms for the same dates at the new price of over 700 Euros. I am deeply offended by this behaviour and believe the hotel had realised that there is a large event taking place in the city next June and rooms could be sold at a much higher rate. I have since found a better deal elsewhere for the same dates and paid in advance to ensure this trick isn't played on us again. Very poor customer service and dishonourable business practice. Guest Relations, Owner at Hygge Hotel, responded to this review Dear Sunshine68076923279,Thank you very much for taking the time to review our property.Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded.We will look into the problem caused your concern and take it with utmost priority.We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback.Warm regards,Radostina GrigorovaGuest Relations HYGGE Hotel

  Read more