Ibis Brussels Airport

Recent Reviews: 834

• User:Emily4023

  Trip type: Couples

  Close to the airport, close enough to public transportation

  05 Oct 2024

  This was a good place to stay. We took the bus from the airport - don't if you have luggage. It's a bit of a hike. Just take a taxi or Uber. It is a bit closer to the tram, a nice way to get downtown when not carrying luggage. Room was comfortable. Not sure I would stay here for more than a few nights, it's convenient for the airport and businesses in the area but not for downtown Brussels. Staff were friendly and helpful.

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• User:Diarmuid D

  Trip type: Couples

  Receptionist extremely aggressive over the phone, avoid if possible

  12 Aug 2024

  Called to confirm our booking and was slated down the phone for doing so, embarrassingly bad customer service to potential guests who will now be looking elsewhere for accommodation. Unfortunately had already paid for the room which was a mistake on my part clearly Hotel- cmanager, Owner at ibis Brussels Airport, responded to this review Dear Diarmuid,Thank you for taking the time to share your feedback.We apologize for your stay not meeting all your expectations. We are taken aback to learn about your unfortunate experience with our reception team. This is not the level of service we aim to provide, and we understand how crucial first impressions are. We are committed to offering a welcoming and efficient service at ibis Brussels Airport, and it saddens us to hear that we fell short in this instance. Nonetheless, we would like to take this opportunity to highlight the convenience of our hotel's location, situated just a few minutes from Brussels International Airport and with easy access to the city center and local attractions, ensuring a seamless stay for our guests. I will personally look into this internally so this kind of situations won't happen again. We hope that you will return in the future for a more enjoyable stay and give us a second chance to change your point of view. Kindest regards,Karim Haraké, General Manager

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• User:Wanderer33882997557

  Trip type: Business

  The rooms were really clean and the hotel was near the airport which was very convenient for me.

  07 Apr 2024

  My travel companion and I needed a hotel to stay in for one night in Brussels. We looked up Ibis hoteland we drove there without making prior hooking and good enough, they he two rooms available for us.The rooms were clean and the receptionist was very welcoming.We love our stay there. Hotel- cmanager, Owner at ibis Brussels Airport, responded to this review Dear Wander,Thank you very much for this positive review.We are delighted to hear that you found our rooms to be clean and appreciated the proximity of our hotel to the airport, which is indeed just a few minutes away, ensuring convenience for our guests with early flights or late arrivals.Your kind words about the warm welcome you received from our reception team are especially heartening. Our staff strives to provide a friendly and efficient service, and it's rewarding to know this has positively impacted your stay.All of the team very much hope that we will have the chance to see you again very soon.Kind regards,Karim Haraké, General Manager

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• User:Xuanyi 绚

  Trip type: Couples

  Convenient Airport Hotel

  14 Nov 2023

  We stayed at a Double Bed Room for 1 night (no breakfast) and find the hotel to be of the expected Ibis standard. Check-in was smooth and easy. Although the Receptionist charged me the wrong amount, the extra payment was promptly credited back to my credit card a few days later.There are plenty of spaces to park right outside the hotel, and the overnight parking charge of €12 is reasonable. We didn't eat at the restaurant, so we cannot comment of the quality of the food. We are very happy with our stay, and have no hesitation in recommending this hotel to others who need to stay near the Airport for convenience purposes.

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• User:Cameron G

  Trip type: Friends getaway

  if you have allergies, bring your own food

  29 Aug 2023

  So, if you have any allergies best avoid this hotel, they have no care for anyone with allergies. I am a celiac, on my first day we got there we were all informed the restaurant was on a small menu due to staff issues, so there was nothing at all for me on this small menu (I have come to expect this) what I didnt expect was to be totally ignored at breakfast. I took a sign that explained my allergies in the local dialect, I took 3 different cards to avoid any issues. I gave the sign to the receptionist who took me to the breakfast buffet and said there was nothing for me.Come the 2nd day, I did the same as the receptionist was different, he took the sign to the chef who informed him there was nothing they could make me. So at €120 a night for bed and breakfast, I couldn't have any breakfast, 3 nights I stayed and I didnt have a single item of food from the hotel. I asked to speak to a manager who obviously ignored me as she didn't want the hassle. When I got home I emailed the company who own ibis (it was a pain to find an email in the first place) they said it wasn't correct and would email the hotel to investigate the issue. After 2 days I get an email back from the manager of the hotel, the email said there was actually something I could eat bar the ham and cheese her receptionist stated. She also explained there was no cross contamination even though I was watching her staff contaminate all the food she claimed I could have. I emailed back and obviously she couldn't be bothered to reply. I tried to email the initial company who now ignored me and refuse to solve this issue. I have never experienced anything like this before, I had nothing to eat for breakfast and as we were on the spa f1 trip when we all got to the track again there was nothing for me so I ended up loosing alot of weight due to this.At €120 a night its ridiculous to think there was no breakfast for me, its even worse to think the hotel refused to dp anything about it. They have a sign above the buffet that had all the allergies on it but clearly this is just a facade as if you ask the staff they have no clue and just stand there going well you can't have any food, it's a shame. Please bare in mine this hotel is in the middle of an industrial estate and there are no other restaurants or takeaways nearby so if you can't eat at the hotel you have to travel to Brussels to get something. So the hotel its self. As stated the staff are all useless and have no care whatsoeverThe room was small, cold, dirty and unsuitable. There was no safe, the tv didn't work, the window wouldn't close properly, the room was always cold but they provided massive duvets to counter this. One night at 4am there was some kid in the hall having a shouting match with himself, this wouldn't have been the hotel's issue, but I was the first room on the ground floor next to reception, so when this guy was shouting and waking up the whole hotel, he was 5meter away from the receptionist who didn't do anything about this man. After waking me up and him not stopping for 5 min I finally had to get out of bed to tell him to shut up. About 30min later I got up and went past reception and he was stood having a chat to the receptionist so this is clearly a normal thing as the receptionist did nothing about this person. I wouldn't ever recommend this hotel, it was poor in every aspect and the staff were undertrained and useless. I cant comment on the breakfast as they refused to cater for me. The staff are rude, the location is rubbish, they charge to park overnight on top of hotel cost, the window in the room was broken and I didnt feel safe during my stay.

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