Ibis Brussels Erasmus

Recent Reviews: 137

• User:Miroslav M

  Trip type: Business

  Avoid it

  29 Jan 2026

  Avoid it at any cause.Super far from the city, although there is a train station near by. The room I have stayed was dirty and had nasty smell. The staff was ok and the breakfast was decent, but everything else was bellow standards.Also the bathroom was totally outdated and needs serious repairs. Hotel- cmanager, Owner at ibis Brussels Erasmus, responded to this review Dear Miroslav,Thank you for sharing your opinion on your recent stay.We are pleased to hear that you found our staff accommodating and enjoyed the breakfast offerings during your stay.However, we sincerely regret that your experience fell short in some aspects. Please know that we take guest comfort very seriously, and we have shared your comments regarding the room and bathroom conditions with our team to ensure such issues are addressed.Our location outside the city center offers tranquility and we appreciate you highlighting the nearby metro station, which provides quick access to the city’s attractions.The whole team hope to have the pleasure of seeing you again.Best wishes,Dufer Arnaud , General Manager

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• User:sandra523

  Trip type: Family

  Perfect location for the metro

  16 Dec 2025

  This Ibis is perfectly located as literally one minute walk from the Metro so easy to get in to Brussels town center. The hotel itself is spotlessly Clean. The only thing that lets itself down are the quality of the towels.They are so thin if you are tall etc you will need two to dry you. they allow dogs in the restaurant and the food is excellent. My only critique was we asked for extra towels as women like to wash their hair and they never arrived over our three nights stay even though we constantly asked. Hotel- cmanager, Owner at ibis Brussels Erasmus, responded to this review Dear Sandra,Thank you for taking the time to share your review.It’s wonderful to know our proximity to public transport and our restaurant offerings enhanced your visit. We also value your recognition of our spotless environment.However, we are sorry for the inconvenience with the amenities provided. Your feedback helps us improve, and we’ve shared it with the relevant teams.On a positive note, we’re glad your dining experiences met your expectations. Thank you again for highlighting the aspects you enjoyed.We do hope to welcome you back on a future occasion.Best wishes,Dufer Arnaud , General Manager

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• User:Billy M

  Trip type: Couples

  Thanks to Jude and the team!

  08 Apr 2025

  We booked this for my 34th birthday, and after requesting a nice room that management would recommend, we arrived and checked into a great room with chocolates and a happy birthday note left in the room. The staff were extremely helpful and couldn't have provided a better service. Jude on reception in particular was great. He loaned me a travel adapter when we arrived and on our second evening, I suffered a bout of Ill health due to raised blood pressure. Jude helped provide a bag of ice to bring my temperature down and then called paramedics to treat me. We were so grateful for Jude's help and I'm sad that we didn't get to say goodbye when we checked out yesterday as he was off shift. If management read this, please send our thanks again to Jude. He is an asset to your hotel and great staff member to your team. In regards to the room, the bed was super comfortable and perfect size for us. The location is 20 minutes metro ride into central Brussels and the station itself is a 5 minute walk. The only thing I'd say is that the food was a bit bland and overpriced. Overall though, we thoroughly enjoyed our stay here. Hotel- cmanager, Owner at ibis Brussels Erasmus, responded to this review Dear Ib, Thank you for taking the time to share your review.We are delighted that you appreciated the caring approach of our team, the comfort of our Sweet Bed by Ibis, and the thoughtful touch of the chocolates and birthday note. It is our pleasure to provide a service that makes our guests feel valued and taken care of.However, we regret to hear that our culinary offerings did not meet your expectations. We are constantly working to improve our menu options and provide a satisfactory dining experience for our guests. Your comments regarding the food are noted and we are looking into how we can enhance our dishes to better match our guests' tastes.Finally, we are pleased that you found our location convenient for exploring the heart of Brussels and that the proximity to the metro station made your travel around the city easy.We hope we will have the opportunity to see you again in the future. Best regards,Timsac Sonia, General Manager

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• User:Яника М

  Trip type: Business

  Very noisy rooms

  19 Nov 2024

  Hotel is extremely noisy and really any sound is heard through walls that are like made of paper. All the talking in next room and corridor can be heard like it was next to you. Nice stuff, modest but clean rooms, good pillows and bed. Breakfast is rather good.

• User:XF_Jagman

  Trip type: Couples

  Gamble on getting a parking space after you've paid upfront for your room.

  12 Nov 2024

  We chose this hotel although it is far outside Brussels, for its secure parking, its one disabled bay and because it had a restaurant open for dinner on the nights we were going to be there. I find it unacceptable that the Accor booking system (not just this hotel) does not allow you to reserve a parking space (disabled or not) in a hotel with 81 rooms and about 25 parking spaces (1 disabled) before taking your money for a non-refundable room! You can only ask for a space and pay the hotel €10 per night on check-in. I emailed the hotel and was given assurances that "a" space - they could not specify the disabled space - would be saved for me. But I arrived early just to be sure. Full credit to the helpful staff! What was I supposed to do if I arrived and all the spaces were already taken? On most nights, their car park was full and there wasn't anywhere else nearby to park. Luckily, no-one else had a blue badge so I had no difficulty parking, but I do not like trusting to luck when there is an obvious solution. Do something about it, Accor! Hotel- cmanager, Owner at ibis Brussels Erasmus, responded to this review Dear Guest, Thanks for your review about our hotel.We are pleased that you found our secure parking, dedicated disabled bay, and the availability of our hotel restaurant for dinner to be convenient for your stay. Our team is always ready to assist and provide the best service possible, so we're thrilled to hear that you found our staff helpful.However, we understand your concerns regarding the parking situation and the limitations of our reservation system. While we do our best to accommodate all our guests’ needs, we regret any inconvenience you may have experienced due to the parking availability. We appreciate your suggestion and will take it into consideration as we continuously strive to improve our guests' experience.Finally, we hope that despite the parking issue, you were able to enjoy the surrounding amenities and the convenience of our hotel's location, close to both the Erasmus Hospital and public transport options for easy access to the city center.We are hoping to welcome you back in the future. All the best.Timsac Sonia, General Manager

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