Ibis Budget Brussels Airport

Recent Reviews: 1492

• User:Trail51871063087

  Trip type: Family

  Good hotel close to airport

  28 Dec 2025

  Stayed here before my early morning flight from Brussels airport. I love that it's so close to the airport!Reasonable priced. Comfortable rooms. Hotel- cmanager, Owner at ibis budget Brussels Airport, responded to this review Dear Guest,Thank you for choosing our hotel and for taking the time to write a review.We are thrilled to hear you enjoyed your stay before your early flight.It was great that you found our rooms comfortable and our rates reasonable. We also appreciate your kind words about our convenient location near the airport.The entire team look forward to seeing you again in the future.Kind regards,Karim Haraké, General Manager

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• User:Cruiser714279

  Trip type: Family

  Great customer service

  24 Aug 2025

  I was very impressed with the high standard of service at this hotel. During my stay, I encountered a minor concern, which I reported to the team. The matter was handled with excellent communication, professionalism, and efficiency by the hotel Manager Mike. He responded promptly, kept me updated throughout, and ensured the issue was resolved quickly and to a very high standard.This experience gave me great confidence in the hotel’s commitment to guest care and service quality. It is reassuring to know that concerns are taken seriously and dealt with proactively.Overall, my stay was very comfortable, and I would be pleased to recommend this hotel to others seeking a well-managed and customer-focused experience. Hotel- cmanager, Owner at ibis budget Brussels Airport, responded to this review Dear Guest,Thank you for such positive feedback following your recent stay.We appreciate your recognition of our team's responsiveness when addressing your needs during your stay. Manager Mike and our staff strive to resolve matters promptly while maintaining clear communication.We regret any inconvenience caused by the initial concern you experienced. Our team remains available around the clock to assist guests directly with any needs that may arise.It's wonderful to know you found your stay comfortable overall, and we're particularly grateful for your recommendation to other travelers seeking reliable accommodation.We look forward to seeing you again in the future. Best wishes,Karim Haraké, General Manager

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• User:Maps03176915714

  Trip type: Friends getaway

  As a girl do not recommend

  15 Jun 2025

  Hotel room was okay but there was no ac even though it was one of the hottest seasons in belgium. The reception desk was almost always empty. The hotel was also very far away from the center and the public transport from the hotel to the city center was minimal. Altogether the place was very sketchy and there were lots of catcalling even right outside the hotel. As a young girl i would not advise going there and to definitely get back to the hotel when theres still light outside because during nighttime its extremely scary and dangerous. When we were walking back to the hotel a bit later in the evening we got stalked. Also there was no mini fridge so you cant have any type of food that requires refrigeration. If i had the choice a wouldn’t go there again even though the price was cheap. Hotel- cmanager, Owner at ibis budget Brussels Airport, responded to this review Dear Guest,Thank you for taking the time to share your feedback with us.We are pleased to know that you found your accommodation satisfactory during your visit.We sincerely apologize that your stay did not fully meet your expectations. Our reception team maintains regular presence at the front desk, with staff members always reachable to assist guests with any concerns. While our establishment does not feature air conditioning, which is clearly stated in our property description, we acknowledge your feedback about comfort during warm weather. The safety and well-being of our guests is our utmost priority, with security cameras monitoring the premises and our team available 24/7 to address any security concerns. Our property offers convenient public transportation options, including dedicated airport lines and regular bus services connecting to the city center.Finally, we are glad that you found our rates to be competitive, reflecting our commitment to delivering value to our guests.We hope to be able welcome you back on a future visit. Kind regards,Karim Haraké, General Manager

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• User:Yohanes71

  Trip type: Business

  Ibis Budget Brussels airport. How to make you upset in 5 mn

  11 Dec 2024

  Rooms ok. Breakfasts ok. But the receptionist behind her desk was the worst person I never seen at that position. So rude with all the clients coming to check in or to ask information. I will always remember her. Really chocked. Will never come back Hotel- cmanager, Owner at ibis budget Brussels Airport, responded to this review Dear Yohan,Thank you for taking the time to share your feedback.We are truly sorry to hear about your experience with our reception staff. Our goal is to provide a warm and efficient service to all our guests, and it is clear that we fell short in this instance. We are reviewing your comments with our team to ensure our usual high standards going forward.We understand that first impressions are crucial, and we regret that we did not make a positive one on this occasion. Your comfort and satisfaction are paramount to us, and we are disappointed that we did not demonstrate this during your interaction at check-in.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Karim Haraké, General Manager

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• User:annbabxo

  Trip type: Friends getaway

  Noce visit

  06 Nov 2024

  The room was clean and actually pretty modern for a budget hotel. Only bad experience was the shower where the shower head was falling off during showering and there were not many places where you could put your clothes. Although the breakfast buffet was small the food was delicious. Hotel- cmanager, Owner at ibis budget Brussels Airport, responded to this review Dear Guest, Thank you for taking the time to share your review.We are delighted that you found your room to be clean and appreciated the modernity we strive to provide for a budget-friendly stay. Our team takes pride in maintaining a high standard of cleanliness and ensuring our accommodations are up-to-date.However, we apologize for the inconvenience you experienced with the shower head and the lack of space to place your clothes. We understand how these details can impact the comfort of your stay. We will certainly look into improving these aspects of our room amenities.Nonetheless, it is great to hear that you enjoyed the breakfast offerings. We take care in selecting a variety of fresh and tasty options for our guests, even within the simplicity of our cold buffet setup. Your enjoyment of our breakfast is a testament to our efforts in providing a good start to the day.We hope we will have the opportunity to see you again in the future. Best regards,Karim Haraké, General Manager

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